Job summary
The successful candidate will be part of a team that is responsible for delivering a comprehensive and efficient service, for the Reception / Control Room on a day to day basis.
The candidate will be responsible for the delivery of security services through the operation of Access Control, CCTV, X-ray and radio communications
Main duties of the job
Candidates will need to demonstrate excellent communication and observation skills and the ability to work effectively within a team. Knowledge and experience of search procedures, visitor management systems, CCTV, customer service, computerised records would be useful, but not essential.
About us
West London NHS Trust is one of the most diverse providers of mental health, community and social care in the UK.
Our 3,982 staff care for people in hospital and in the community, helping them to recover and go on to lead full and productive lives. We aim to be the best organisation of our kind in the country.
We provide care and treatment for more than 800,000 people living in the London boroughs of Ealing, Hammersmith & Fulham and Hounslow, delivering services in the community (at home, in GP surgeries and care homes), hospital, specialist clinics and forensic (secure) units.
We'rerated good overall by the Care Quality Commission (CQC).
Together, we're committed to promoting hope and wellbeing, working with patients, service users, carers, families and partners across the communities we serve.
We are keen to ensure that our workforce reflects the community it serves, particularly in terms of ethnicity, gender, disability, LGBTQ+ and experience of mental illness.
The regulations mandating vaccination for in-scope roles in the NHS have now been removed. The Trust does however continue to encourage and support staff to be vaccinated as this remains the best line of defence against COVID19. Vaccination data will be collected by our recruitment team during your on-boarding if you are happy to provide a copy of your COVID pass.
Job description
Job responsibilities
The successful candidate will work with a team that is responsible to ensure access and egress is only given to authorised persons, vehicles, equipment, mail and possessions and they are all subject to screening and search procedures in accordance with hospital policies.
Help ensure site security & safety is maintained by responding to situations and incidents within the hospital and carrying out security checks and patrols in accordance with policies and procedures.
Support operations in other parts of the Security Directorate in accordance with skills and training assist the security team in ensuring that site security is maintained through monitoring security systems, responding to alarms and incidents within the hospital, controlling movement and ensuring that patients can be accounted for at all times.
Job description
Job responsibilities
The successful candidate will work with a team that is responsible to ensure access and egress is only given to authorised persons, vehicles, equipment, mail and possessions and they are all subject to screening and search procedures in accordance with hospital policies.
Help ensure site security & safety is maintained by responding to situations and incidents within the hospital and carrying out security checks and patrols in accordance with policies and procedures.
Support operations in other parts of the Security Directorate in accordance with skills and training assist the security team in ensuring that site security is maintained through monitoring security systems, responding to alarms and incidents within the hospital, controlling movement and ensuring that patients can be accounted for at all times.
Person Specification
Qualifications and Training
Essential
- Educated to good secondary standard
Desirable
- Knowledge/experience of the principles involved in providing essential support service in an environment where security is of major importance.
- Customer Service NVQ (Level 3)
Experience
Essential
- Good communication skills, with the ability to maintain a positive approach under pressure.
- To be able to act with appropriate initiative and sensitivity - with full regard to confidentiality - under a wide variety of circumstances.
- To be observant and alert, with a thorough approach to work.
Desirable
- To be able to analyse problems and take forward actions to achieve solutions.
- To have knowledge / experience of computerized data base systems plus relevant keyboard skills
Person Specification
Qualifications and Training
Essential
- Educated to good secondary standard
Desirable
- Knowledge/experience of the principles involved in providing essential support service in an environment where security is of major importance.
- Customer Service NVQ (Level 3)
Experience
Essential
- Good communication skills, with the ability to maintain a positive approach under pressure.
- To be able to act with appropriate initiative and sensitivity - with full regard to confidentiality - under a wide variety of circumstances.
- To be observant and alert, with a thorough approach to work.
Desirable
- To be able to analyse problems and take forward actions to achieve solutions.
- To have knowledge / experience of computerized data base systems plus relevant keyboard skills
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
