Job summary
The post holder will provide administrative support to the intermediate care teams (inpatient wards, bed managers, Inpatient therapy team, dietician, SALT, community Nursing, Community Therapy, Pharmacy team, End of Life (rapid and planned)
The post holder will contribute to the effective running of the Clayponds site and community teams as needed. This will include providing cover for the reception, switchboard and ward administrators. The post holder will also need to ensure the successful implementation of a single administration team that supports the clinical as well as the business functions.
Main duties of the job
- Responsible for the day to day administration across intermediate with other members of the team.
- Responsible for supporting colleagues ensuring work is completed within an agreed timeline.
- Able to populate reports and collate data on agreed templates
- This role will act as point of contact for patients and visitors, this will entail being calm, professional and empathetic whilst dealing with potentially sensitive and stressfully situations.
- This role sits within Ealing Community Partners and will act as point of contact for peers and participate in peer support work.
The function of this role is IT based in line with the service objective of being paper light, this will entail fully utilising system one, Microsoft office (including excel and outlook) and other IT equipment such as telephonetics and projectors.
About us
West London NHS Trust is one of the most diverse providers of mental health, community and social care in the UK.
Our 3,982 staff care for people in hospital and in the community, helping them to recover and go on to lead full and productive lives. We aim to be the best organisation of our kind in the country.
We provide care and treatment for more than 800,000 people living in the London boroughs of Ealing, Hammersmith & Fulham and Hounslow, delivering services in the community (at home, in GP surgeries and care homes), hospital, specialist clinics and forensic (secure) units.
We'rerated good overall by the Care Quality Commission (CQC).
Together, we're committed to promoting hope and wellbeing, working with patients, service users, carers, families and partners across the communities we serve.
We are keen to ensure that our workforce reflects the community it serves, particularly in terms of ethnicity, gender, disability, LGBTQ+ and experience of mental illness.
Job description
Job responsibilities
West London NHS Trust is delighted to have been awarded the contract to provide community services in Ealing over the next 10 years. We have formed a partnership (Ealing Community Partners) with Central and North West London NHS Trust (CNWL), The Hillingdon Hospital NHS Trust and a number of other partners to provide community services throughout Ealing.
Intermediate care within Ealing consists of bedded rehab and admission avoidance, community admission avoidance, Discharge to assess Pathway one and Ealing Integrated Discharge Hub. Having this teams within one service allows us to support patient journeys effectively and support staff development.
The team is comprised of 183 members of staff and 38 contractors including, Medics, Nurses, Occupational therapists, Physiotherapists, SALT, Dieticians, Health care support staff, Psychologists, Admin and clerical and support teams inc. domestics and transport.
For further details regarding the role and responsibilities, please refer to the attached Job Description and Person Specification.
Job description
Job responsibilities
West London NHS Trust is delighted to have been awarded the contract to provide community services in Ealing over the next 10 years. We have formed a partnership (Ealing Community Partners) with Central and North West London NHS Trust (CNWL), The Hillingdon Hospital NHS Trust and a number of other partners to provide community services throughout Ealing.
Intermediate care within Ealing consists of bedded rehab and admission avoidance, community admission avoidance, Discharge to assess Pathway one and Ealing Integrated Discharge Hub. Having this teams within one service allows us to support patient journeys effectively and support staff development.
The team is comprised of 183 members of staff and 38 contractors including, Medics, Nurses, Occupational therapists, Physiotherapists, SALT, Dieticians, Health care support staff, Psychologists, Admin and clerical and support teams inc. domestics and transport.
For further details regarding the role and responsibilities, please refer to the attached Job Description and Person Specification.
Person Specification
Qualifications and Training
Essential
- Level 2 NVQ in appropriate field Or equivalent
- EDL
Desirable
- NVQ level 3 in appropriate field
Experience
Essential
- Experience of providing administrative duties across multiple teams
- Experience of liaising with and working closely with health care professionals
- Experience of providing public facing advise and
- Experience of collecting and collating data
- Experience of working with a public facing environment
Desirable
- Experience of developing data collection tools
- Experience of providing support across providers
- Experience of working 1:1 with health care professional in completing clinical audit
Knowledge and Skills
Essential
- Knowledge of the local health service remits
- Knowledge of and ability to fully utilise Microsoft office including outlook and excel
- Knowledge of the multidisciplinary team and roles
Person Specification
Qualifications and Training
Essential
- Level 2 NVQ in appropriate field Or equivalent
- EDL
Desirable
- NVQ level 3 in appropriate field
Experience
Essential
- Experience of providing administrative duties across multiple teams
- Experience of liaising with and working closely with health care professionals
- Experience of providing public facing advise and
- Experience of collecting and collating data
- Experience of working with a public facing environment
Desirable
- Experience of developing data collection tools
- Experience of providing support across providers
- Experience of working 1:1 with health care professional in completing clinical audit
Knowledge and Skills
Essential
- Knowledge of the local health service remits
- Knowledge of and ability to fully utilise Microsoft office including outlook and excel
- Knowledge of the multidisciplinary team and roles
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
