Job summary
An Opportunity has ariseninLocal Servicesfor a Band 4Team Administrator for the Hammersmith & Fulham Older Peoples Services
Mon to Fri 09.00 - 5.00
We are seeking an experienced, confident and personable administrator for the above role. The ideal candidate will need to have the following key skills:
- Confident and have the ability to work alone
- Good minute-taking skills (need to take business meeting, CIG and team meeting minutes)
- Proficient in using electronic patient's records system, ie Rio
- Good IT skills, such as good at Excel and able to learn how to use WLBI
- Good at communicating both in writing and verbally with team members, professionals from other teams and patients
- Able to deal with patients who are vulnerable/distressed/confused compassionately and appropriately
- Organised
- Use own initiatives and be proactive
Main duties of the job
Main Duties and Responsibilities
- To provide a high quality administrative service to a multi-disciplinary team
- Within a team framework provide a high quality comprehensive support function ensuring effective standards of quality and equality to team of workers, including an effective responsive reception service to callers to office
- To provide an effective and efficient quality word processing support service, utilising software including Microsoft packages. And to carry out audio-transcriptions
- To support the team with all administrative tasks around team meetings including CIG meetings (diary management/minute taking/action logs
- To be responsible for initiating, developing and maintaining client record systems ensuring all of the statutory and organisational requirements for their maintenance, safekeeping and disposal are adhered to at all times.
About us
West London NHS Trust is one of the most diverse providers of mental health, community and social care in the UK.
Our 3,982 staff care for people in hospital and in the community, helping them to recover and go on to lead full and productive lives. We aim to be the best organisation of our kind in the country.
We provide care and treatment for more than 800,000 people living in the London boroughs of Ealing, Hammersmith & Fulham and Hounslow, delivering services in the community (at home, in GP surgeries and care homes), hospital, specialist clinics and forensic (secure) units.
We'rerated good overall by the Care Quality Commission (CQC).
Together, we're committed to promoting hope and wellbeing, working with patients, service users, carers, families and partners across the communities we serve.
We are keen to ensure that our workforce reflects the community it serves, particularly in terms of ethnicity, gender, disability, LGBTQ+ and experience of mental illness.
Job description
Job responsibilities
Job Purpose
To deliver a quality administrative service, to meet the requirements of a Multi-disciplinary Team adhering to deadlines and targets. To deliver and maintain the procedures that enhance the collection and recording of patient/client information and service performance management
For further details please refer to the JD and PS
Job description
Job responsibilities
Job Purpose
To deliver a quality administrative service, to meet the requirements of a Multi-disciplinary Team adhering to deadlines and targets. To deliver and maintain the procedures that enhance the collection and recording of patient/client information and service performance management
For further details please refer to the JD and PS
Person Specification
Qualifications and Training
Essential
- Educated to GCSE standard (grade C/4 or above) or equivalent, including Mathematics and English Or GNVQ
Desirable
Experience
Essential
- Relevant administrative experience.
- Able to demonstrate proficiency in the use of administrative systems and processes
Desirable
- Previous experience within NHS or Local Authority setting.
Knowledge and Skills
Essential
- Proficient in Microsoft Software incl Excel/Word
- Understanding of patient information systems
- Understanding of confidentiality issues
- Basic knowledge of databases
- Audio typing skills
- Experience of diary management
- Experience of organising/taking minutes
- Ability to introduce and maintain efficient office systems
- Excellent organisational skills
- Excellent communication skills.
- Ability to work within a Multidisciplinary Team
- Ability to cope with exposure to potentially distressing clinical information.
Desirable
- Understanding of mental health issues in Older People
- Understanding of psychiatric terminology
- Understanding of Health & Safety issues
- Understanding of Data Protection Act
- Experience on PowerPoint
- Internet and e-mail skills
Personal Qualities
Essential
- Motivated to providing the highest standards of care in a changing service
- Ability to prioritise/cope with pressure
- Flexible and positive attitude to work and able manage an unpredictable work plan
- Flexible, enthusiastic and motivated
- Non-judgemental attitude
- Effective team worker and excellent interpersonal skills
Desirable
- Leadership skills
- Lived experience of mental health problems or caring for someone with mental health problems
Person Specification
Qualifications and Training
Essential
- Educated to GCSE standard (grade C/4 or above) or equivalent, including Mathematics and English Or GNVQ
Desirable
Experience
Essential
- Relevant administrative experience.
- Able to demonstrate proficiency in the use of administrative systems and processes
Desirable
- Previous experience within NHS or Local Authority setting.
Knowledge and Skills
Essential
- Proficient in Microsoft Software incl Excel/Word
- Understanding of patient information systems
- Understanding of confidentiality issues
- Basic knowledge of databases
- Audio typing skills
- Experience of diary management
- Experience of organising/taking minutes
- Ability to introduce and maintain efficient office systems
- Excellent organisational skills
- Excellent communication skills.
- Ability to work within a Multidisciplinary Team
- Ability to cope with exposure to potentially distressing clinical information.
Desirable
- Understanding of mental health issues in Older People
- Understanding of psychiatric terminology
- Understanding of Health & Safety issues
- Understanding of Data Protection Act
- Experience on PowerPoint
- Internet and e-mail skills
Personal Qualities
Essential
- Motivated to providing the highest standards of care in a changing service
- Ability to prioritise/cope with pressure
- Flexible and positive attitude to work and able manage an unpredictable work plan
- Flexible, enthusiastic and motivated
- Non-judgemental attitude
- Effective team worker and excellent interpersonal skills
Desirable
- Leadership skills
- Lived experience of mental health problems or caring for someone with mental health problems
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
