Job summary
A fantastic opportunity has arisen for a high performing operational manager to develop their skills. We are seeking a Band 8B Service Manager for our Older People's Mental Health Service (OPMHS)Specialist Older People's Mental Health Service (SOAMHS) in the community.
Following a review of provision of mental health services for older people at West London NHS Trust, we have recently transformed and expanded our service to better meet the needs of older people with mental health conditions.
We are looking for a Service Manager with a passion for high quality care for people with mental health conditions. We welcome applications from candidates with strong operational management skills, with significant experience of staff management, service development and transformation.
Main duties of the job
Reporting to the Head of Operations, the post holder will work in partnership with the clinical leads, OPMHS Service Managers and senior professional staff to ensure the high standard of service delivery in dementia care in the community. The role will cover SOAMHS teams within the boroughs of Ealing, Hounslow, Hammersmith and Fulham, with the expectation that the post holder will be working from these sites or within WLNHS Trust Headquarters in Armstrong Way, Southall.
The services for which the post holder is responsible will be multi-disciplinary. The post holder is a key member of the senior management team of the clinical service line and is pivotal in the provision of effective leadership in ensuring that positive outcomes for older people with mental health conditions is achieved. They will hold responsibility for ensuring that services that they manage are delivered safely, to a high standard and within budget. They will be instrumental in ensuring that their services align with local, Trust and national strategic priorities and will drive forward future service transformation.
About us
The Older People's Mental Health Service (OPMHS) is a supportive, caring, integrated service where staff work together closely to support our patients and their families.
We have strong links with medical teams, Allied Health Professionals, Carers and the local community. We are immensely proud of our staff and their passion, professionalism and dedication to changing people's lives. If you share that passion and want to make a difference, then come and join us.
Job description
Job responsibilities
The post-holder will support the Head of Operations and Clinical Director in delivering the business of the clinical service line.
The post-holder will be a key member of the service line Senior Management Team (SMT) and will be responsible for ensuring that services are delivered safely, to a high standard and within budget.
The post holders performance will be assessed annually against objectives negotiated with the Head of Operations
The post holder will contribute to on call arrangements as appropriate and provide cross cover to fellow band 8b service managers in OPMHS
The post holder will be expected to maintain an up to date and in depth knowledge of policy and practice developments.
Job description
Job responsibilities
The post-holder will support the Head of Operations and Clinical Director in delivering the business of the clinical service line.
The post-holder will be a key member of the service line Senior Management Team (SMT) and will be responsible for ensuring that services are delivered safely, to a high standard and within budget.
The post holders performance will be assessed annually against objectives negotiated with the Head of Operations
The post holder will contribute to on call arrangements as appropriate and provide cross cover to fellow band 8b service managers in OPMHS
The post holder will be expected to maintain an up to date and in depth knowledge of policy and practice developments.
Person Specification
Qualifications
Essential
- Educated to degree/ diploma level with a relevant professional qualification or equivalent experience.
- Evidence of continuous professional development
Experience
Essential
- Extensive experience of and demonstrable achievement in managing health/social care services.
- Management of resources and good track record with change management, efficiency savings and financial recovery plans.
- Experience of modernising services without additional resources.
- Experience of developing and maintaining effective partnerships with stakeholders in the redesign of services.
- Experience of managing a diverse practitioner team (multi-site).
- Measurable track record in involving and motivating staff to improve performance.
- Experience of performance management, combining clarity around expectations, direction and holding others to account.
Desirable
- Project management
- Experience of preparing and presenting reports at Board Committee level
- Experience of working in Older Peoples Mental Health Services
Knowledge
Essential
- Knowledge of team development and workforce requirements for modern health care services
- An understanding of effective systems for integrated governance and the management of clinical and non-clinical risks.
- Understanding of how to see through tasks to their successful conclusion within timescales and budgets
- Knowledge of quality improvement frameworks
Desirable
- Knowledge of key policy drivers in relation to Older People's mental health and wellbeing
Skills
Essential
- Understanding highly complex and emotive information clearly and communicate openly with staff.
- Analysis and interpretation of performance and financial information.
- Excellent numerical and presentational skills
- To remain calm under pressure, to contain others emotional distress and anxiety.
Other Requirements
Essential
- Demonstrate support for the values and beliefs of the Care Group and those of the Trust.
- An open and facilitative style of leadership which can be adapted when necessary to ensure delivery of objectives.
- Highly motivated and able to work independently and for long periods of prolonged concentration
- Genuine commitment to equal opportunity, fair access and service user empowerment
Desirable
- To have a vision of how services can make changes for improvement
Person Specification
Qualifications
Essential
- Educated to degree/ diploma level with a relevant professional qualification or equivalent experience.
- Evidence of continuous professional development
Experience
Essential
- Extensive experience of and demonstrable achievement in managing health/social care services.
- Management of resources and good track record with change management, efficiency savings and financial recovery plans.
- Experience of modernising services without additional resources.
- Experience of developing and maintaining effective partnerships with stakeholders in the redesign of services.
- Experience of managing a diverse practitioner team (multi-site).
- Measurable track record in involving and motivating staff to improve performance.
- Experience of performance management, combining clarity around expectations, direction and holding others to account.
Desirable
- Project management
- Experience of preparing and presenting reports at Board Committee level
- Experience of working in Older Peoples Mental Health Services
Knowledge
Essential
- Knowledge of team development and workforce requirements for modern health care services
- An understanding of effective systems for integrated governance and the management of clinical and non-clinical risks.
- Understanding of how to see through tasks to their successful conclusion within timescales and budgets
- Knowledge of quality improvement frameworks
Desirable
- Knowledge of key policy drivers in relation to Older People's mental health and wellbeing
Skills
Essential
- Understanding highly complex and emotive information clearly and communicate openly with staff.
- Analysis and interpretation of performance and financial information.
- Excellent numerical and presentational skills
- To remain calm under pressure, to contain others emotional distress and anxiety.
Other Requirements
Essential
- Demonstrate support for the values and beliefs of the Care Group and those of the Trust.
- An open and facilitative style of leadership which can be adapted when necessary to ensure delivery of objectives.
- Highly motivated and able to work independently and for long periods of prolonged concentration
- Genuine commitment to equal opportunity, fair access and service user empowerment
Desirable
- To have a vision of how services can make changes for improvement
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
