Job summary
This is an exciting opportunity to join our vibrant, caring and innovative Islington Children and Adolescent Mental Health Service (CAMHS).
The CAMHS team for Children Looked After (CLA) is a multi-disciplinary team (systemic family therapists, drama therapist, clinical psychologists, Child and adolescent psychotherapists, assistant psychologist, trainees and students) providing a range of consultation, training and direct clinical work for children and young people looked after by Islington, their carers and professional networks. The work of the team aims to promote the mental health and emotional wellbeing of children and young people and to offer specialist support to social workers and foster carers in their care and management of the needs of children and young people. CAMHS CLA clinicians are based at Elwood Street and are integrated into the CLA Social Work teams based there.
Main duties of the job
The post holder will be the sole administrator for the CAMHS Children Looked After (CLA) team providing high quality administrative and secretarial support to this team. Part of this role will involve the management and monitoring of the team caseload through close liaison with the team managers, minute taking and maintaining various lists up to date.
About us
Whittington Health serves a richly diverse population and works hard to ensure that all our services are fair and equally accessible to everyone. Nowhere is this more obvious than in the way we look after our staff.
We aim to employ a workforce which is as representative as possible of this population, so we are open to the value of differences in age, disability, gender, marital status, pregnancy and maternity, race, sexual orientation, and religion or belief.
The Trust believes that as a public sector organisation we have an obligation to have recruitment, training, promotion and other formal employment policies and procedures that are sensitive to these differences.
We think that by doing so, we are better able to treat our patients as well as being a better place to work.
Job description
Job responsibilities
1. To provide full administrative support to the team including typing of assessment reports, booking appointments, sending out appointment letters, waiting list letters (for the CTT team only) and other documents as required by the team.
2. To attend the relevant team meetings, prepare agendas, take minutes and update relevant spreadsheets lists for the CLA team.
3. Through close liaison with the team managers, manage and update the CLA referrals waiting allocations spreadsheet and update accordingly.
4. Ensuring new referrals are recorded and uploaded on to RiO. Liaise with the relevant Teams to complete registration of the referral on RiO and collate closure forms for the six monthly CLA report
5. To ensure that an accurate and up-to-date patient record is maintained by updating RiOs demographics. RIO training will be provided.
6. To liaise with the assistant psychologist regarding outcome measures and ensure newly allocated cases are added to POD (Patient Outcome Device). POD training will be provided
7. To liaise on behalf of the teams with other departments within the Trust (Human Resources, IT, Estates, Supplies etc) as appropriate, and where necessary deliver or pick up materials from other sites and maintain the Teams IT equipment up to date.
8. Liaise closely with the team manager(s) with
9. To be the main point of contact for incoming calls from families or professionals and dealing with enquiries related to the teams in an informed and professional manner.
10. Update Outlook Team activity calendar as required
11. With close liaison with the team manager maintain the teams IT equipment list as well as the IT equipment needs.
12. To support CAMHS reception when required with incoming calls to staff members, dealing with enquiries in an informed and professional manner, taking accurate messages where necessary.
13. To carry out any other duties commensurate with the grade as directed by the line manager
Job description
Job responsibilities
1. To provide full administrative support to the team including typing of assessment reports, booking appointments, sending out appointment letters, waiting list letters (for the CTT team only) and other documents as required by the team.
2. To attend the relevant team meetings, prepare agendas, take minutes and update relevant spreadsheets lists for the CLA team.
3. Through close liaison with the team managers, manage and update the CLA referrals waiting allocations spreadsheet and update accordingly.
4. Ensuring new referrals are recorded and uploaded on to RiO. Liaise with the relevant Teams to complete registration of the referral on RiO and collate closure forms for the six monthly CLA report
5. To ensure that an accurate and up-to-date patient record is maintained by updating RiOs demographics. RIO training will be provided.
6. To liaise with the assistant psychologist regarding outcome measures and ensure newly allocated cases are added to POD (Patient Outcome Device). POD training will be provided
7. To liaise on behalf of the teams with other departments within the Trust (Human Resources, IT, Estates, Supplies etc) as appropriate, and where necessary deliver or pick up materials from other sites and maintain the Teams IT equipment up to date.
8. Liaise closely with the team manager(s) with
9. To be the main point of contact for incoming calls from families or professionals and dealing with enquiries related to the teams in an informed and professional manner.
10. Update Outlook Team activity calendar as required
11. With close liaison with the team manager maintain the teams IT equipment list as well as the IT equipment needs.
12. To support CAMHS reception when required with incoming calls to staff members, dealing with enquiries in an informed and professional manner, taking accurate messages where necessary.
13. To carry out any other duties commensurate with the grade as directed by the line manager
Person Specification
Skills and abilities
Essential
- Excellent verbal and written communication skills with the ability to interact effectively with staff at all levels
- Ability to work as a member of a team
- Excellent MS Office Excel skills - Word, Excel, PowerPoint, Outlook
- Ability to plan and work to deadlines, prioritise and multitask and manage own workload
- Typing skills - 50 to 60 wpm
Knowledge and experience
Essential
- Minimum one year experience in an administrative role within an NHS setting
- Experience of dealing with the public
- Experience of using electronic patient record systems
- Experience of working with databases, understanding data
- Experience of administering waiting lists and caseload
- Experience of attending meetings and taking minutes
Desirable
- An understanding of Patient Confidentiality and Data Protection protocols within the NHS
Personal qualities
Essential
- Enthusiastic and self motivated
- Innovative and articulate
Education /qualifications
Essential
- Must be able to demonstrate excellent standards of literacy and numeracy
Desirable
- Edcucated to A-level or equivalent
Person Specification
Skills and abilities
Essential
- Excellent verbal and written communication skills with the ability to interact effectively with staff at all levels
- Ability to work as a member of a team
- Excellent MS Office Excel skills - Word, Excel, PowerPoint, Outlook
- Ability to plan and work to deadlines, prioritise and multitask and manage own workload
- Typing skills - 50 to 60 wpm
Knowledge and experience
Essential
- Minimum one year experience in an administrative role within an NHS setting
- Experience of dealing with the public
- Experience of using electronic patient record systems
- Experience of working with databases, understanding data
- Experience of administering waiting lists and caseload
- Experience of attending meetings and taking minutes
Desirable
- An understanding of Patient Confidentiality and Data Protection protocols within the NHS
Personal qualities
Essential
- Enthusiastic and self motivated
- Innovative and articulate
Education /qualifications
Essential
- Must be able to demonstrate excellent standards of literacy and numeracy
Desirable
- Edcucated to A-level or equivalent
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
