Job summary
We are looking for an experienced IT Service Desk Manager to join our team. The key responsibility for this role is to provide high profile leadership and management for the engineers and support staff in the team, and to lead on the recruitment, appraisal and development of the staff. You will also be expected to manage the performance of the service desk, continuously reviewing service quality, with a strong focus on customer satisfaction, while ensuring the delivery of a first-class IT support service to the Trust.
Main duties of the job
The key responsibility for this role is to provide high profile leadership and management for the engineers and support staff in the team, and to lead on the recruitment, appraisal and development of the staff. You will also be expected to manage the performance of the service desk, continuously reviewing service quality, with a strong focus on customer satisfaction, while ensuring the delivery of a first-class IT support service to the Trust.
About us
Whittington Health serves a richly diverse population and works hard to ensure that all our services are fair and equally accessible to everyone. Nowhere is this more obvious than in the way we look after our staff. We aim to employ a workforce which is as representative as possible of this population, so we are open to the value of differences in age, disability, gender, marital status, pregnancy and maternity, race, sexual orientation, and religion or belief. The Trust believes that as a public sector organisation we have an obligation to have recruitment, training, promotion and other formal employment policies and procedures that are sensitive to these differences. We think that by doing so, we are better able to treat our patients as well as being a better place to work.
Job description
Job responsibilities
Provide high profile leadership and management to the engineers and support staff in the IT Service Desk team.Deliver a first-class IT support service for the Trust, with high levels of technology capability and availability.Plan services contributing to the Trusts Information Management and Technology Strategy.Deliver resolution to complex IT issues and problems.Effective management and co-ordination of issues and incidents .Collaboration with colleagues within IM&T team and beyond in delivery of a quality service.Recruitment, development and retention of service desk staff.
Job description
Job responsibilities
Provide high profile leadership and management to the engineers and support staff in the IT Service Desk team.Deliver a first-class IT support service for the Trust, with high levels of technology capability and availability.Plan services contributing to the Trusts Information Management and Technology Strategy.Deliver resolution to complex IT issues and problems.Effective management and co-ordination of issues and incidents .Collaboration with colleagues within IM&T team and beyond in delivery of a quality service.Recruitment, development and retention of service desk staff.
Person Specification
IT Service desk management experience
Essential
- Team management experience
Desirable
- IT Service desk management experience
Technical knowledge and experience
Essential
- Technical knowledge and experience
Ability to deal with key stakeholders and suppliers
Essential
- Ability to deal with key stakeholders and suppliers
NHS experience
Desirable
Person Specification
IT Service desk management experience
Essential
- Team management experience
Desirable
- IT Service desk management experience
Technical knowledge and experience
Essential
- Technical knowledge and experience
Ability to deal with key stakeholders and suppliers
Essential
- Ability to deal with key stakeholders and suppliers
NHS experience
Desirable
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
