Job summary
The post holder will deliver transformation and service improvement projects across the Soft FM Services including inhouse and outsource contracted sources within Estates & Facilities Directorate. The post holder will be expected to lead and manage a number of pathway redesign, efficiency, and service improvement workstreams including undertaking demand and capacity analysis, from initial design to benefit realisation and reporting. The post holder will ensure that service transformation will lead to improved patient experience and clinical outcome, target compliance and financial balance.The post holder will represent the Trust externally with other agencies as relevant including clinical networks and other agencies within and without the NHS.
Main duties of the job
- Leadership
- Service Transformation and improvement
- Communication and relationships
- Project analysis
- Performance Management
- Human Resources and OD
- Finance
- IT
- Freedom to act
- Professional Development
About us
Whittington Health serves a richly diverse population and works hard to ensure that all our services are fair and equally accessible to everyone. Nowhere is this more obvious than in the way we look after our staff. We aim to employ a workforce which is as representative as possible of this population, so we are open to the value of differences in age, disability, gender, marital status, pregnancy and maternity, race, sexual orientation, and religion or belief. The Trust believes that as a public sector organisation we have an obligation to have recruitment, training, promotion and other formal employment policies and procedures that are sensitive to these differences. We think that by doing so, we are better able to treat our patients as well as being a better place to work.
Job description
Job responsibilities
Leadership
- Contribute to the development and promote a clear vision and strategy for the Directorate
- Provide visible leadership in a continuous quest for improving learning, performance and quality, promoting a clear sense of direction, fitting with the Trusts objectives. Ensure that service developments and business plans have the involvement and commitment of clinicians and multidisciplinary teams.
Service Transformation and improvement
- To lead and project manage a number of service transformation projects and support service departments to deliver the QIPP programme across the Directorate.
- Lead on the development of policies, performance improvement models and systems as required, in consultation and collaboration with others.
- Establish systems within the Trusts patient involvement strategy for assessing service users views on the quality of services provided and for involving patients, relatives and their representatives in the planning and development of services.
Communication and relationships
- Provide updates for Divisional Management Teams, Executive Team, and any other Committees on progress with deliverables and risks
- Motivate staff groups and manage the change process ensuring effective communication of complex and sensitive issues related to the specified project
- Develop key documents to support performance & improvement work.
Project analysis
- Utilise analytical skills to reflect on and interpret highly complex information, facts or situations which require analysis, option appraisal and generation of solutions
- Monitor implementation plans through each phase of thespecified project evaluating progress to date and revising plans as required.
Performance Management
- Provide expertise in performance management approaches, using benchmarking and efficiency improvement tools to support effective change management and improvement.
- Lead on ERIC, PAM, PLACE and any additional regulatory, audit or assurance requirements, ensuring timely submission, accuracy of data, and alignment with Trust governance processes.
Human Resources and OD
- Encourage and participate in organisational and management development activities designed to enhance team and individual capacity and capability.
- Generate a culture where empowerment is the norm and decision-making is allocated to appropriate levels allowing all staff to feel they make a valuable contribution.
Finance
- Work closely with colleagues in Estates & Facilities Directorate to develop business cases for service development, capital investment and site redevelopment, interpreting national and local guidance, incorporating staff and user views, and undertaking robust and detailed data analysis, including audits where required
IT
- Utilise a wide variety of computer software packages to enable production of reports, analysis of data and use of performance improvement tools and techniques.
- The post holder will work with the IM department to design and commission reports to enable performance improvements.
Freedom to act
- The post holder will have the autonomy to make decisions and take actions guided by best practice models to inform their improvement and development work.
Professional Development
The post holder will
- Be aware of latest best-practice thinking and service delivery elsewhere within the NHS
This job description is not an exhaustive document but is a reflection of the current position. Details and emphasis may change in line with service needs after consultation with the postholder.
Job description
Job responsibilities
Leadership
- Contribute to the development and promote a clear vision and strategy for the Directorate
- Provide visible leadership in a continuous quest for improving learning, performance and quality, promoting a clear sense of direction, fitting with the Trusts objectives. Ensure that service developments and business plans have the involvement and commitment of clinicians and multidisciplinary teams.
Service Transformation and improvement
- To lead and project manage a number of service transformation projects and support service departments to deliver the QIPP programme across the Directorate.
- Lead on the development of policies, performance improvement models and systems as required, in consultation and collaboration with others.
- Establish systems within the Trusts patient involvement strategy for assessing service users views on the quality of services provided and for involving patients, relatives and their representatives in the planning and development of services.
Communication and relationships
- Provide updates for Divisional Management Teams, Executive Team, and any other Committees on progress with deliverables and risks
- Motivate staff groups and manage the change process ensuring effective communication of complex and sensitive issues related to the specified project
- Develop key documents to support performance & improvement work.
Project analysis
- Utilise analytical skills to reflect on and interpret highly complex information, facts or situations which require analysis, option appraisal and generation of solutions
- Monitor implementation plans through each phase of thespecified project evaluating progress to date and revising plans as required.
Performance Management
- Provide expertise in performance management approaches, using benchmarking and efficiency improvement tools to support effective change management and improvement.
- Lead on ERIC, PAM, PLACE and any additional regulatory, audit or assurance requirements, ensuring timely submission, accuracy of data, and alignment with Trust governance processes.
Human Resources and OD
- Encourage and participate in organisational and management development activities designed to enhance team and individual capacity and capability.
- Generate a culture where empowerment is the norm and decision-making is allocated to appropriate levels allowing all staff to feel they make a valuable contribution.
Finance
- Work closely with colleagues in Estates & Facilities Directorate to develop business cases for service development, capital investment and site redevelopment, interpreting national and local guidance, incorporating staff and user views, and undertaking robust and detailed data analysis, including audits where required
IT
- Utilise a wide variety of computer software packages to enable production of reports, analysis of data and use of performance improvement tools and techniques.
- The post holder will work with the IM department to design and commission reports to enable performance improvements.
Freedom to act
- The post holder will have the autonomy to make decisions and take actions guided by best practice models to inform their improvement and development work.
Professional Development
The post holder will
- Be aware of latest best-practice thinking and service delivery elsewhere within the NHS
This job description is not an exhaustive document but is a reflection of the current position. Details and emphasis may change in line with service needs after consultation with the postholder.
Person Specification
Education / Qualifications
Essential
- Educated to degree level or equivalent, with evidence of further formal study to Masters level or equivalent.
- Evidence of continuing professional development
Desirable
- Either an Accredited Project Management qualification e.g. Prince 2 or Accredited programme Management qualification e.g. MSP
Skills & Abilities
Essential
- Confident communicator, able to explain complex key issues and influence colleagues and staff at all levels. Able to embrace contrary views when appropriate or remain resilient when faced with opposition.
- Ability to analyse complex data and to present key findings in logical, effective reports.
- Presentation skills, able to present to large groups (>20 individuals) in an engaging, persuasive manner.
- People management skills such as facilitation, negotiation, motivation and persuasion skills.
Knowledge & Experience
Essential
- Experience of working in the NHS Estates & Facilities Directorate with a focus on Soft FM delivery.
- Three plus years' experience in a senior management role, within a complex organisation
- Evidence of leading change programmes and working on service modernisation initiatives
- Evidence of understanding and implementation of service improvement methodologies,
- Experience of capacity and demand management analysis and modelling.
- Budgetary management experience and understanding of the current NHS financial regime
- Experience of contracting services in a provider or commissioner role.
- Evidence of writing successful business cases or tenders for service development.
- Experience of business development or business planning
- Evidence of experience of presenting complex information to senior colleagues in multi-disciplinary and multiagency fora.
- Involvement in stakeholder engagement both internal to staff and external to the public
- An understanding of the NHS's macro and microenvironments including major policy developments.
- Line management experience
- Experience of effectively chairing meetings
- Experience of using Microsoft software packages
Desirable
- Experience of delivering Cost Improvement Programmes
- Experience of leading the negotiation of service contracts in a provider or commissioner role
PERSONAL QUALITIES
Essential
- Drives a performance management culture with a results-focussed approach to improving clinical services.
- Demonstrates personal and professional commitment to the NHS and acts with integrity at all times.
- Able to work under pressure in a multi-task environment to deliver high quality work to deadlines
- Able to engage others in the agenda and ensure the delivery of results.
- Adaptable, flexible and innovative approach to work
- Successful team player
- Motivated and enthusiastic
- Able to think creatively.
Person Specification
Education / Qualifications
Essential
- Educated to degree level or equivalent, with evidence of further formal study to Masters level or equivalent.
- Evidence of continuing professional development
Desirable
- Either an Accredited Project Management qualification e.g. Prince 2 or Accredited programme Management qualification e.g. MSP
Skills & Abilities
Essential
- Confident communicator, able to explain complex key issues and influence colleagues and staff at all levels. Able to embrace contrary views when appropriate or remain resilient when faced with opposition.
- Ability to analyse complex data and to present key findings in logical, effective reports.
- Presentation skills, able to present to large groups (>20 individuals) in an engaging, persuasive manner.
- People management skills such as facilitation, negotiation, motivation and persuasion skills.
Knowledge & Experience
Essential
- Experience of working in the NHS Estates & Facilities Directorate with a focus on Soft FM delivery.
- Three plus years' experience in a senior management role, within a complex organisation
- Evidence of leading change programmes and working on service modernisation initiatives
- Evidence of understanding and implementation of service improvement methodologies,
- Experience of capacity and demand management analysis and modelling.
- Budgetary management experience and understanding of the current NHS financial regime
- Experience of contracting services in a provider or commissioner role.
- Evidence of writing successful business cases or tenders for service development.
- Experience of business development or business planning
- Evidence of experience of presenting complex information to senior colleagues in multi-disciplinary and multiagency fora.
- Involvement in stakeholder engagement both internal to staff and external to the public
- An understanding of the NHS's macro and microenvironments including major policy developments.
- Line management experience
- Experience of effectively chairing meetings
- Experience of using Microsoft software packages
Desirable
- Experience of delivering Cost Improvement Programmes
- Experience of leading the negotiation of service contracts in a provider or commissioner role
PERSONAL QUALITIES
Essential
- Drives a performance management culture with a results-focussed approach to improving clinical services.
- Demonstrates personal and professional commitment to the NHS and acts with integrity at all times.
- Able to work under pressure in a multi-task environment to deliver high quality work to deadlines
- Able to engage others in the agenda and ensure the delivery of results.
- Adaptable, flexible and innovative approach to work
- Successful team player
- Motivated and enthusiastic
- Able to think creatively.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
