Job summary
Band 8a - Clinical Care Co-ordinator Long Term Conditions, Frailty & Complex Care (Neighbourhood)(Fixed Term 12 months)
A fantastic and exciting opportunity has arisen within Whittington Health NHS Trust for an experienced and highly motivated Clinical Care Co-Ordinator.
The post-holder will lead clinical case coordination within the Haringey Neighbourhood testbed programme (2026-2027), working across primary, community, acute and mental health services to ensure effective, safe and person-centred care planning.
This role will work as part of MACC team and wider integrated neighbourhood team to support the Haringey neighbourhood testbed programme which runs through 2026-2027. You will work with the wider team to develop an expanded patient cohort of rising risk complex patients with long term conditions and improve supported care co-ordination for this complex patient group.
This clinical coordinator will work with the Haringey neighbourhood test site and the Haringey MACC team to develop systems and processes to support review of High Risk and Complex patients building on their experience of working with people who have multiple long-term conditions and are at risk of unnecessary hospital admissions. This role will support development and learning of how our emerging integrated neighbourhood teams work together to co-ordinate care for a neighbourhood's most complex patients.
Main duties of the job
The role combines:
-
- Clinical co-ordination within an Integrated Neighbourhood Team (INT) as part of the MACC team including supporting and developing the wider team with complex case co-ordination
- Risk identification and management of complex rising risk patients along with the wider MDT
- Support developing and testing an expanded clinical cohort patient list, MDT clinical coordination and case review preparation with partners to support test bed learning and further development of this cohort tool
- Service development and quality improvement
- Supporting testing of a digital innovation (AI-assisted MDT platform development).
About us
Whittington Health serves a richly diverse population and works hard to ensure that all our services are fair and equally accessible to everyone. Nowhere is this more obvious than in the way we look after our staff. We aim to employ a workforce which is as representative as possible of this population, so we are open to the value of differences in age, disability, gender, marital status, pregnancy and maternity, race, sexual orientation, and religion or belief. The Trustbelieves that as a public sector organisation we have an obligation to have recruitment, training, promotion and other formal employment policies and procedures that are sensitive to these differences. We think that by doing so, we are better able to treat our patients as well as being a better place to work.
Job description
Job responsibilities
The postholder will act as Clinical Lead within the MACC team and wider Integrated Neighbourhood Team as part of the test bed programme and support the learning around neighbourhood leadership.
For more information please refer to the attached Job Description.
Job description
Job responsibilities
The postholder will act as Clinical Lead within the MACC team and wider Integrated Neighbourhood Team as part of the test bed programme and support the learning around neighbourhood leadership.
For more information please refer to the attached Job Description.
Person Specification
Digital & Innovation
Essential
- Confident use of electronic patient record systems.
- Ability to adapt to digital innovation and new platforms.
Qualifications
Essential
- Registered Nurse (NMC) or other relevant professional registration (HCPC/GPhC
- Evidence of ongoing Continuing Professional Development (CPD).
Desirable
- Postgraduate qualification in Long Term Conditions, Frailty, Complex Care or related field.
- Leadership or management qualification.
- Qualification in quality improvement methodology.
Experience
Essential
- Significant post-registration clinical experience, including experience at senior Band 7 or above.
- Demonstrable experience managing complex patients with multiple long-term conditions.
- Experience working within multidisciplinary teams across primary and community care.
- Experience of clinical triage, risk stratification and complex case review
- Experience of leading or contributing to service development or quality improvement initiatives.
- Experience of managing clinical risk and safeguarding concerns.
- Experience of supervising or supporting junior staff.
Desirable
- Experience working within an Integrated Neighbourhood Team model.
- Experience preparing cases for consultant-led MDTs.
- Experience using digital platforms (EMIS, Rio, EPR or similar).
- Experience contributing to evaluation or pilot programmes.
Knowledge
Essential
- Advanced knowledge of long-term conditions and complex multi-morbidity management.
- Strong understanding of proactive care and population health approaches.
- Knowledge of safeguarding legislation and statutory duties.
- Understanding of clinical governance, audit and risk management processes.
- Knowledge of NHS structures and integrated care systems (ICS/Place/Neighbourhood).
- Understanding of data protection and confidentiality requirements.
Desirable
- Knowledge of AI-enabled clinical support tools.
- Knowledge of case-finding and risk stratification methodologies.
- Knowledge of Care Act duties and system discharge pathways.
Leadership & Communication
Essential
- Strong leadership skills within integrated teams.
- Excellent verbal and written communication skills.
- Ability to influence and negotiate across organisational boundaries.
- Ability to manage professional challenge constructively.
Organisation & Management
Essential
- Ability to prioritise workload and manage competing demands.
- Ability to lead service improvement and change initiatives.
- Strong record-keeping and documentation skills.
- Ability to analyse data to inform clinical decisions.
Skills & Competencies/Clinical Practice
Essential
- Ability to practise autonomously at advanced level within scope of competence.
- Highly developed clinical reasoning and decision-making skills.
- Ability to synthesise complex information to inform MDT planning.
- Ability to identify and escalate clinical risk appropriately.
Personal Attributes
Essential
- Demonstrates compassionate and inclusive leadership.
- Resilient and able to work in high-pressure environments.
- Proactive and solution-focused approach.
- Committed to equity, diversity and inclusion.
- Reflective practitioner with commitment to continuous learning.
- Demonstrates professionalism and integrity.
Other Requirements
Essential
- Willingness to work flexibly in line with service need.
- Ability to travel across neighbourhood sites as required.
Person Specification
Digital & Innovation
Essential
- Confident use of electronic patient record systems.
- Ability to adapt to digital innovation and new platforms.
Qualifications
Essential
- Registered Nurse (NMC) or other relevant professional registration (HCPC/GPhC
- Evidence of ongoing Continuing Professional Development (CPD).
Desirable
- Postgraduate qualification in Long Term Conditions, Frailty, Complex Care or related field.
- Leadership or management qualification.
- Qualification in quality improvement methodology.
Experience
Essential
- Significant post-registration clinical experience, including experience at senior Band 7 or above.
- Demonstrable experience managing complex patients with multiple long-term conditions.
- Experience working within multidisciplinary teams across primary and community care.
- Experience of clinical triage, risk stratification and complex case review
- Experience of leading or contributing to service development or quality improvement initiatives.
- Experience of managing clinical risk and safeguarding concerns.
- Experience of supervising or supporting junior staff.
Desirable
- Experience working within an Integrated Neighbourhood Team model.
- Experience preparing cases for consultant-led MDTs.
- Experience using digital platforms (EMIS, Rio, EPR or similar).
- Experience contributing to evaluation or pilot programmes.
Knowledge
Essential
- Advanced knowledge of long-term conditions and complex multi-morbidity management.
- Strong understanding of proactive care and population health approaches.
- Knowledge of safeguarding legislation and statutory duties.
- Understanding of clinical governance, audit and risk management processes.
- Knowledge of NHS structures and integrated care systems (ICS/Place/Neighbourhood).
- Understanding of data protection and confidentiality requirements.
Desirable
- Knowledge of AI-enabled clinical support tools.
- Knowledge of case-finding and risk stratification methodologies.
- Knowledge of Care Act duties and system discharge pathways.
Leadership & Communication
Essential
- Strong leadership skills within integrated teams.
- Excellent verbal and written communication skills.
- Ability to influence and negotiate across organisational boundaries.
- Ability to manage professional challenge constructively.
Organisation & Management
Essential
- Ability to prioritise workload and manage competing demands.
- Ability to lead service improvement and change initiatives.
- Strong record-keeping and documentation skills.
- Ability to analyse data to inform clinical decisions.
Skills & Competencies/Clinical Practice
Essential
- Ability to practise autonomously at advanced level within scope of competence.
- Highly developed clinical reasoning and decision-making skills.
- Ability to synthesise complex information to inform MDT planning.
- Ability to identify and escalate clinical risk appropriately.
Personal Attributes
Essential
- Demonstrates compassionate and inclusive leadership.
- Resilient and able to work in high-pressure environments.
- Proactive and solution-focused approach.
- Committed to equity, diversity and inclusion.
- Reflective practitioner with commitment to continuous learning.
- Demonstrates professionalism and integrity.
Other Requirements
Essential
- Willingness to work flexibly in line with service need.
- Ability to travel across neighbourhood sites as required.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
