Job responsibilities
The post holder will develop and deliver a professional security service in accordance with relevant British Standards, NHS Standard Contract and the Security Industry Authority (SIA).
The post holder will provide visible and authoritative operational leadership for all Security, Reception and Car Parking Services across the Trust. They will ensure the safe, effective and professional delivery of services on a 24/7 basis where required and will act as the senior operational decision-maker for day-to-day service pressures, incidents and staffing challenges. The role requires the promotion of a professional, patient-focused and staff-supportive culture aligned with Trust values and priorities.
The post holder will hold direct line management responsibility for Security Advisors and the Reception Service, with overall operational responsibility for Security Team Leaders, Security Officers and Support Officers. They will lead on workforce planning, deployment and daily staffing levels across security, reception and car parking operations, including enforcement activity and operational cover.
The post holder will manage rotas, authorise annual leave, monitor sickness absence and ensure effective management of staffing shortfalls. They will lead on recruitment, induction and retention processes and undertake regular appraisals, performance management and supervision, ensuring staff are supported, developed and held to account.
The post holder will ensure that all staff receive mandatory, role-specific and refresher training appropriate to their duties. They will maintain accurate training and competency records and ensure supervision structures are clearly defined and consistently applied across all services.
The post holder will lead the operational response to security incidents, violence and aggression, disorder and other safety-related events. They will provide leadership during high-risk or complex situations involving patients, visitors or members of the public and will support clinical teams in the safe management of challenging behaviour and restrictive interventions in line with Trust policy and Restraint Reduction Network standards.
The post holder will lead on investigations into security-related incidents. This will include gathering and reviewing evidence, analysing CCTV footage, taking statements, producing investigation reports and identifying learning and corrective actions. Matters of increased severity or complexity will be escalated to the Head of Security as required. The post holder will ensure incidents are appropriately recorded, reviewed and closed and that affected staff receive appropriate post-incident support.
The post holder will act as the operational lead trainer for enhanced conflict resolution and physical intervention training delivered to the Security Department. They will deliver and coordinate RRN-compliant training, including de-escalation techniques, breakaway skills and lawful restrictive interventions.
The post holder will provide enhanced conflict resolution and physical intervention training to Trust-wide clinical and non-clinical staff as directed by the Head of Security, Crime & Violence Reduction. They will ensure training delivery meets national standards and Trust requirements and will maintain their own trainer competencies and continued professional development.
The post holder will work closely with Learning and Development, Clinical Education, Safeguarding and Health & Safety teams to align training programmes with organisational needs. They will contribute to reducing restrictive practice through education, training, post-incident learning and continuous improvement.
The post holder will hold operational responsibility for the day-to-day use and monitoring of security systems. This includes and not limited to CCTV and control room operations, access control systems, intruder, panic and duress alarms, radio communications and controlled access points.
They will ensure security systems are used correctly, faults are identified and escalated promptly and staff are appropriately trained and competent in their use. The post holder will provide operational input into system improvement and upgrade programmes led by the Head of Security.
The post holder will ensure Main Reception Service provide a safe, welcoming and well-organised first point of contact for patients, visitors and staff. They will ensure reception processes support effective access control, safeguarding, visitor management and emergency response.
They will work closely with clinical and operational teams to align reception services with patient flow and service priorities, maintaining high standards of customer service, professionalism and confidentiality at all times.
Support clinical and operational managers and staff in managing care of aggressive or violent patients, relatives or carers.
The post holder will support the Head of Security with the operational management of Trust car parking services in line with Trust parking policy. This will include leading the day-to-day operation of car parking controls such as ANPR systems, permit administration, enforcement activity and contractor liaison.
The post holder will act as the operational point of contact for parking-related issues, complaints and escalations. They will monitor compliance and misuse of parking facilities and support the collection and reporting of operational data and trends, escalating strategic issues to the Head of Security.
The post holder will ensure robust governance, reporting and compliance across security, reception and car parking services. This will include oversight of Datix reporting, incident logs and operational records.
Provide monthly service performance report to the Head of Security. To support the development and implementation of all security related policies and procedures as directed by Head of Security.
They will undertake local audits and inspections and ensure services operate in compliance with Trust policies, NHS standards, Restraint Reduction Network requirements and relevant legal obligations.
The post holder will act as the operational security lead during major incidents, lockdowns and emergency situations. They will support access control, site safety, evacuation and cordon management and will participate in emergency planning arrangements, exercises and on-call rotas in line with service requirements.
The post holder will perform such duties, which, although not covered here, are matters related to security and safety and as directed by the Head of Security.
