Whittington Hospital NHS Trust

Customer Service Agent

The closing date is 03 February 2026

Job summary

Partners Procurement Services (PPS) operates a central procurement help desk, providing consistent, high-quality support to users across multiple NHS Trusts.

We are expanding our team of Customer Service Agents to support Great Ormond Street Hospital for Children NHS Foundation Trust as they join PPS as a member, and to provide ongoing help desk support. GOSH's global reputation and highly specialised services mean that clear, responsive procurement support is essential to day-to-day clinical operations.

Please Job Description for full details

Main duties of the job

You will act as the first point of contact for procurement-related queries, providing advice on systems, ordering, catalogues and processes. You will log, track and resolve queries via the shared help desk platform, escalating where required.

The role requires strong communication skills, attention to detail and a commitment to excellent customer service. As part of a shared service, you will also support other Trusts over time, gaining broad experience across NHS procurement.

Please see Job Description for full details.

About us

Working within PPS means being part of a collaborative, values-driven shared service that supports frontline healthcare delivery, including the specialist and internationally recognised work of GOSH.

Whittington Health serves a richly diverse population and works hard to ensure that all our services are fair and equally accessible to everyone. Nowhere is this more obvious than in the way we look after our staff. We aim to employ a workforce which is as representative as possible of this population, so we are open to the value of differences in age, disability, gender, marital status, pregnancy and maternity, race, sexual orientation, and religion or belief. The Trust believes that as a public sector organisation we have an obligation to have recruitment, training, promotion and other formal employment policies and procedures that are sensitive to these differences. We think that by doing so, we are better able to treat our patients as well as being a better place to work.

Please see Job Description for full details.

Date posted

20 January 2026

Pay scheme

Agenda for change

Band

Band 4

Salary

£33,094 to £36,195 a year per annum inclusive of HCAS

Contract

Permanent

Working pattern

Full-time

Reference number

220-WHT-3634

Job locations

Whittington Health

Magdala Avenue

London

N19 5NF

Job description

Job responsibilities

Please see Job description and personal specification for full outline of main role and responsibilities.

Job description

Job responsibilities

Please see Job description and personal specification for full outline of main role and responsibilities.

Person Specification

Education

Essential

GSCE's or equivalent in at least 5 subjects including maths and English
A levels or equivalent
Diploma in commercially related subject or equivalent

Knowledge

Desirable

Experience within a procurement department within the NHS.
Experience in setting-up and maintaining a computer database.
Experience and knowledge of NHS procedures, systems, legislation and guidance
Experience of using an e-procurement system in the workplace.

Skills

Essential

Good oral and written communication skills and pleasant telephone manner
Ability to input, retrieve and manipulate data within information systems
Good organisational and project skills
Standard keyboard skills

Person Specification

Education

Essential

GSCE's or equivalent in at least 5 subjects including maths and English
A levels or equivalent
Diploma in commercially related subject or equivalent

Knowledge

Desirable

Experience within a procurement department within the NHS.
Experience in setting-up and maintaining a computer database.
Experience and knowledge of NHS procedures, systems, legislation and guidance
Experience of using an e-procurement system in the workplace.

Skills

Essential

Good oral and written communication skills and pleasant telephone manner
Ability to input, retrieve and manipulate data within information systems
Good organisational and project skills
Standard keyboard skills

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.