Job summary
Administrative/ Patient Experience Officer - Band 3 Wood Green
Contract - Permanent - full-time
An exciting opportunity has arisen to join our administration team at the Wood Green Community Diagnostic Centre. This is the chance to be part of something transformative and innovative and have a positive impact on how we improve patient pathways.
The post holder will be responsible for managing patient pathways, liaising with patients, receiving and collating patient feedback and general administrative duties.
The post holder will have a positive, 'can do' attitude who is willing to work with multiple teams, and will be a reflection of the value that we bring from the NHS to our patients.
Please note that this role is a rotational post between our Hornsey central, Whittington and Wood Green Sites.
Main duties of the job
Maintaining modality diaries, coordinating the requirements ofeach modality service and providing an efficient administration support to both the Admin and Clerical teams and clinical teams.
Being a point of contact for patients to give feedback and to liaise with management regarding key themes identified. To attend focus groups and referrers to promote the services provided by the CDC.
About us
Whittington Health serves a richly diverse population and works hard to ensure that all our services are fair and equally accessible to everyone. Nowhere is this more obvious than in the way we look after our staff. We aim to employ a workforce which is as representative as possible of this population, so we are open to the value of differences in age, disability, gender, marital status, pregnancy and maternity, race, sexual orientation, and religion or belief. The Trust believes that as a public sector organisation we have an obligation to have recruitment, training, promotion and other formal employment policies and procedures that are sensitive to these differences. We think that by doing so, we are better able to treat our patients as well as being a better place to work.
Job description
Job responsibilities
- To act as point of contact for patients and their representatives who contact the modalities and specific areas within the imaging, phlebotomy, and ophthalmology
- To ensure that the electronic appointment work list is monitored and that all appointments are made within the specific waiting time requirements and that all relevant paperwork is correctly filed and
- To ensure that relevant patient data is recorded in a complete and confidential manner in accordance with Trust policy.
- The post holder will work closely with the service lead in their assigned Modality to ensure the smooth running of the service and to suggest and help implement any necessary.
Job description
Job responsibilities
- To act as point of contact for patients and their representatives who contact the modalities and specific areas within the imaging, phlebotomy, and ophthalmology
- To ensure that the electronic appointment work list is monitored and that all appointments are made within the specific waiting time requirements and that all relevant paperwork is correctly filed and
- To ensure that relevant patient data is recorded in a complete and confidential manner in accordance with Trust policy.
- The post holder will work closely with the service lead in their assigned Modality to ensure the smooth running of the service and to suggest and help implement any necessary.
Person Specification
Qualifications
Essential
Experience
Essential
- Experience of working in a busy office environment making appointments, problem solving and working with general public.
Desirable
- NHS experience.
- Experience of working in a hospital.
- Experience of working in a multicultural environment.
- Experience supervising others.
Skills and Behaviour
Essential
- Competent in computer skills (e.g. Word, Excel).
- Excellent communication skills.
- Ability to deal with situations calmly and confidently.
- Ability to plan and prioritise workload and to meet tight deadlines.
- Proven time management, problem solving skills and organisational skills.
- Ability to effectively
- organise own and others workload with the minimum of supervision.
Desirable
- Ability to use the Electronic Record (EPR) or equivalent systems
- Ability to supervise others
- Ability to use Power point
Knowledge
Essential
- Knowledge of requirements of confidentiality and the Data Protection Act
- Highly motivated and enthusiastic individual.
- Able to maintain high standards of diplomacy and confidentiality
- Able to work autonomously as well as within a team.
- Sensitive to others needs and helpful in approach.
- Tactful, resilient and with the ability to use own initiative.
- Good stress management skills and able to work effectively in a highly pressurised environment.
- Ability to show empathy to patients and colleagues.
- Customer orientated approach.
Desirable
- Knowledge of medical terminology.
Person Specification
Qualifications
Essential
Experience
Essential
- Experience of working in a busy office environment making appointments, problem solving and working with general public.
Desirable
- NHS experience.
- Experience of working in a hospital.
- Experience of working in a multicultural environment.
- Experience supervising others.
Skills and Behaviour
Essential
- Competent in computer skills (e.g. Word, Excel).
- Excellent communication skills.
- Ability to deal with situations calmly and confidently.
- Ability to plan and prioritise workload and to meet tight deadlines.
- Proven time management, problem solving skills and organisational skills.
- Ability to effectively
- organise own and others workload with the minimum of supervision.
Desirable
- Ability to use the Electronic Record (EPR) or equivalent systems
- Ability to supervise others
- Ability to use Power point
Knowledge
Essential
- Knowledge of requirements of confidentiality and the Data Protection Act
- Highly motivated and enthusiastic individual.
- Able to maintain high standards of diplomacy and confidentiality
- Able to work autonomously as well as within a team.
- Sensitive to others needs and helpful in approach.
- Tactful, resilient and with the ability to use own initiative.
- Good stress management skills and able to work effectively in a highly pressurised environment.
- Ability to show empathy to patients and colleagues.
- Customer orientated approach.
Desirable
- Knowledge of medical terminology.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
