Job summary
The Emergency & Integrated Medicine Specialties (ICSU) is looking to recruit a Patient Pathway Co-ordinator.
We are seeking a highly motivated and organised individual to join a busy team. This is an ideal opportunity for a proactive and self-motivated individual who enjoys working in a fast paced environment. Excellent interpersonal and communication skills and an ability to work under pressure is essential to the role. The role will support the clinical team and improve the patient pathway
The ideal candidate will have NHS experience and a flexible approach to work
Main duties of the job
The PPC will assist the patient throughout their hospital experience to ensure that care provided is timely, efficient, and appropriate in regards to all members of the healthcare/ multidisciplinary team. The PPC is responsible for ensuring the safe and efficient management of the patient throughout their pathway; giving the patient a single point of contact for their appointments, ensuring the patients and carer experience is central to every stage of the patient journey, and ensuring potential breaches of RTT (referral to treatment) waiting times targets are avoided or escalated to the relevant manager.
About us
Whittington Health serves a richly diverse population and works hard to ensure that all our services are fair and equally accessible to everyone. Nowhere is this more obvious than in the way we look after our staff. We aim to employ a workforce which is as representative as possible of this population, so we are open to the value of differences in age, disability, gender, marital status, pregnancy and maternity, race, sexual orientation, and religion or belief. The Trust believes that as a public sector organisation we have an obligation to have recruitment, training, promotion and other formal employment policies and procedures that are sensitive to these differences. We think that by doing so, we are better able to treat our patients as well as being a better place to work.
For more information, please access the following link:https://www.whittington.nhs.uk/
Job description
Job responsibilities
The PPC is responsible for ensuring the safe and efficient management of the patient administrative processes throughout their pathway; giving the patient a single point of contact, ensuring the patients and carer experience is central to every stage of the patient journey, and ensuring potential breaches of RTT (referral to treatment) waiting times targets are avoided or escalated to the relevant manager. The PPC will works closely with the relevant MDT co-ordinators, patient booking team and clinic teams to ensure patients are being managed and tracked proactively. This will include supporting data quality, validation and ensuring all patients have recorded pathway start dates
The PPC roles will also be the key provider of administrative support to the clinical teams within their PPC grouping providing medical secretarial support.
Job description
Job responsibilities
The PPC is responsible for ensuring the safe and efficient management of the patient administrative processes throughout their pathway; giving the patient a single point of contact, ensuring the patients and carer experience is central to every stage of the patient journey, and ensuring potential breaches of RTT (referral to treatment) waiting times targets are avoided or escalated to the relevant manager. The PPC will works closely with the relevant MDT co-ordinators, patient booking team and clinic teams to ensure patients are being managed and tracked proactively. This will include supporting data quality, validation and ensuring all patients have recorded pathway start dates
The PPC roles will also be the key provider of administrative support to the clinical teams within their PPC grouping providing medical secretarial support.
Person Specification
Education / Qualifications
Essential
- Minimum of 5 GCSEs or equivalent including English and Mathematics
- oNVQ level 3 in Business Administration or Customer Care or equivalent experience.
Desirable
- oA-Level or equivalent experience
Skills & Abilities
Essential
- oAble to respond compassionately to patient enquiries.
- oAble to review patient level data to manage waiting lists.
- oAbility to operationalise national and local waiting list policies to meet national targets.
- oExcellent writing skills to be able to record within hospital systems.
- oKnowledge of confidentiality and data protection principles.
- oAble to manage consultant schedules against appointments.
- oMaintains electronic filing systems to optimise organisation.
- oExcellent time management and organising skills.
- oDemonstrates tenacity in dealing with issues.
- oIT literate.
Desirable
- o One year's experience working in a similar role in a hospital/health care setting.
Knowledge & Experience
Essential
- oExperience and knowledge of working in the NHS.
- oUnderstanding of clinical activities and waiting list information utilising access policies for guidance
- oUnderstanding patient pathways
- oExperience of communicating with patients
PERSONAL QUALITIES
Essential
- oAccountable and Responsible
- oAbility to put patients and staff first.
- oWilling to learn.
- oAble to work well in a team.
- oEnsure all practice carries the trust values
- oEffective communicator.
Person Specification
Education / Qualifications
Essential
- Minimum of 5 GCSEs or equivalent including English and Mathematics
- oNVQ level 3 in Business Administration or Customer Care or equivalent experience.
Desirable
- oA-Level or equivalent experience
Skills & Abilities
Essential
- oAble to respond compassionately to patient enquiries.
- oAble to review patient level data to manage waiting lists.
- oAbility to operationalise national and local waiting list policies to meet national targets.
- oExcellent writing skills to be able to record within hospital systems.
- oKnowledge of confidentiality and data protection principles.
- oAble to manage consultant schedules against appointments.
- oMaintains electronic filing systems to optimise organisation.
- oExcellent time management and organising skills.
- oDemonstrates tenacity in dealing with issues.
- oIT literate.
Desirable
- o One year's experience working in a similar role in a hospital/health care setting.
Knowledge & Experience
Essential
- oExperience and knowledge of working in the NHS.
- oUnderstanding of clinical activities and waiting list information utilising access policies for guidance
- oUnderstanding patient pathways
- oExperience of communicating with patients
PERSONAL QUALITIES
Essential
- oAccountable and Responsible
- oAbility to put patients and staff first.
- oWilling to learn.
- oAble to work well in a team.
- oEnsure all practice carries the trust values
- oEffective communicator.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
