Whittington Hospital NHS Trust

Teledermatology Coordinator

The closing date is 11 November 2025

Job summary

We are looking to recruit an enthusiastic and highly motivated Teledermatology Coordinator to support the Surgery and Cancer ICSU at Whittington Health NHS Trust.The Teledermatology Coordinator post involves liaising with clinicians and patients who are on Teledermatology pathways - both routine and urgent suspected cancer. It will include booking initial imaging appointments, as well as necessary subsequent appointments within the Dermatology department. The post holder will manage workqueues, schedule appointments, undertake validation of data and escalate any issues to the management team if required. The post holder must be comfortable engaging with patients as well as clinical teams.The successful candidate will need to be organised and confident and be able to multi-task and prioritise work. Previous experience in similar role such as a patient pathway co-ordinator or medical secretary will be beneficial as will a working knowledge of Referral To Treatment (RTT) and urgenst suspected cancer standards, though training will be provided.

Main duties of the job

The cordinator will assist the patient throughout their hospital experience to ensure that care provided is timely, efficient, and appropriate in regards to all members of the healthcare/ multidisciplinary team. The PPC is responsible for ensuring the safe and efficient management of the patient throughout their pathway; giving the patient a single point of contact for their appointments, ensuring the patients and carer experience is central to every stage of the patient journey, and ensuring potential breaches of RTT (referral to treatment) waiting times targets are avoided or escalated to the relevant manager.

About us

Whittington Health serves a richly diverse population and works hard to ensure that all our services are fair and equally accessible to everyone. Nowhere is this more obvious than in the way we look after our staff. We aim to employ a workforce which is as representative as possible of this population, so we are open to the value of differences in age, disability, gender, marital status, pregnancy and maternity, race, sexual orientation, and religion or belief. The Trust believes that as a public sector organisation we have an obligation to have recruitment, training, promotion and other formal employment policies and procedures that are sensitive to these differences. We think that by doing so, we are better able to treat our patients as well as being a better place to work.

For more information, please access the following link:https://www.whittington.nhs.uk/

Date posted

29 October 2025

Pay scheme

Agenda for change

Band

Band 4

Salary

£32,199 to £34,876 a year Per Annum Including HCAS

Contract

Fixed term

Duration

5 months

Working pattern

Full-time

Reference number

220-WHT-3483

Job locations

Whittington Health

Magdala Avenue

London

N19 5NF

Job description

Job responsibilities

The post holder will proactively manage and track the progress of all referrals to ensure each stage of the pathway is fully planned and booked, whilst also working with colleagues throughout the Trust to ensure waiting time targets are achieved.

They will be required to assist in the data quality and validation, ensuring all patients have recorded pathway start dates, and support the management team to identify areas that require pathway improvements.

Job description

Job responsibilities

Person Specification

Education / Qualifications

Essential

Minimum of 5 GCSEs or equivalent including English and Mathematics
NVQ level 3 in Business Administration or Customer Care or equivalent experience.

Desirable

A -Level or equivalent experience

Skills & Abilities

Essential

Experience dealing with customer complaints and customer care.
The ability to prioritise tasks effectively
Experience of using a full range of IT/Patient administration systems

Desirable

One year's experience working in a similar role in a hospital/health care setting.

Knowledge & Experience

Essential

Knowledge of databases, spreadsheets e.g. Care flow, Excel or similar applications
Knowledge of confidentiality and data protection principles
Equality and diversity

Desirable

Understanding of medical terminology
Understanding of OPWL/IPWL/RTT Pathways

Personal Qualities

Essential

Proactive, takes own initiative
Able to deal very sensitively and non-confrontationally with colleagues, patients and relatives.
Confident to work assertively with multi-disciplinary team.

Person Specification

Education / Qualifications

Essential

Minimum of 5 GCSEs or equivalent including English and Mathematics
NVQ level 3 in Business Administration or Customer Care or equivalent experience.

Desirable

A -Level or equivalent experience

Skills & Abilities

Essential

Experience dealing with customer complaints and customer care.
The ability to prioritise tasks effectively
Experience of using a full range of IT/Patient administration systems

Desirable

One year's experience working in a similar role in a hospital/health care setting.

Knowledge & Experience

Essential

Knowledge of databases, spreadsheets e.g. Care flow, Excel or similar applications
Knowledge of confidentiality and data protection principles
Equality and diversity

Desirable

Understanding of medical terminology
Understanding of OPWL/IPWL/RTT Pathways

Personal Qualities

Essential

Proactive, takes own initiative
Able to deal very sensitively and non-confrontationally with colleagues, patients and relatives.
Confident to work assertively with multi-disciplinary team.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Whittington Hospital NHS Trust

Address

Whittington Health

Magdala Avenue

London

N19 5NF

Employer's website

https://www.whittington.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Whittington Hospital NHS Trust

Address

Whittington Health

Magdala Avenue

London

N19 5NF

Employer's website

https://www.whittington.nhs.uk/ (Opens in a new tab)