Job summary
The Emergency & Integrated Medicine Care Service Unit (ICSU) is looking to recruit a Patient Pathway Co-ordinator to work within the Gastroenterology department.
We are seeking a highly motivated and organised individual to join a busy team. This is an ideal opportunity for a proactive and self-motivated individual who enjoys working in a fast paced environment. Excellent interpersonal and communication skills and an ability to work under pressure is essential to the role. The role will support the clinical team and improve the patient pathway
The ideal candidate will have NHS experience and a flexible approach to work
Main duties of the job
The PPC will assist the patient throughout their hospital experience to ensure that care provided is timely, efficient, and appropriate in regards to all members of the healthcare/ multidisciplinary team. The PPC is responsible for ensuring the safe and efficient management of the patient throughout their pathway; giving the patient a single point of contact for their appointments, ensuring the patients and carer experience is central to every stage of the patient journey, and ensuring potential breaches of RTT (referral to treatment) waiting times targets are avoided or escalated to the relevant manager.
About us
Whittington Health serves a richly diverse population and works hard to ensure that all our services are fair and equally accessible to everyone. Nowhere is this more obvious than in the way we look after our staff. We aim to employ a workforce which is as representative as possible of this population, so we are open to the value of differences in age, disability, gender, marital status, pregnancy and maternity, race, sexual orientation, and religion or belief. The Trust believes that as a public sector organisation we have an obligation to have recruitment, training, promotion and other formal employment policies and procedures that are sensitive to these differences. We think that by doing so, we are better able to treat our patients as well as being a better place to work.
For more information, please access the following link:https://www.whittington.nhs.uk/
Job description
Job responsibilities
The post holder will proactively manage and track the progress of all referrals to ensure each stage of the pathway is fully planned and booked, whilst also working with colleagues throughout the Trust to ensure waiting time targets are achieved.
They will be required to assist in the data quality and validation, ensuring all patients have recorded pathway start dates, and support the management team to identify areas that require pathway improvements.
Job description
Job responsibilities
The post holder will proactively manage and track the progress of all referrals to ensure each stage of the pathway is fully planned and booked, whilst also working with colleagues throughout the Trust to ensure waiting time targets are achieved.
They will be required to assist in the data quality and validation, ensuring all patients have recorded pathway start dates, and support the management team to identify areas that require pathway improvements.
Person Specification
Education / Qualifications
Essential
- Minimum of 5 GCSEs or equivalent including English and Mathematics
- NVQ level 3 in Business Administration or Customer Care or equivalent experience.
Desirable
- A -Level or equivalent experience
Skills & Abilities
Essential
- Experience dealing with customer complaints and customer care.
- The ability to prioritise tasks effectively
- Experience of using a full range of IT/Patient administration systems
Desirable
- One year's experience working in a similar role in a hospital/health care setting.
Knowledge & Experience
Essential
- Knowledge of databases, spreadsheets e.g. Care flow, Excel or similar applications
- Knowledge of confidentiality and data protection principles
- Equality and diversity
Desirable
- Understanding of medical terminology
- Understanding of OPWL/IPWL/RTT Pathways
Personal Qualities
Essential
- Proactive, takes own initiative
- Able to deal very sensitively and non-confrontationally with colleagues, patients and relatives.
- Confident to work assertively with multi-disciplinary team.
Person Specification
Education / Qualifications
Essential
- Minimum of 5 GCSEs or equivalent including English and Mathematics
- NVQ level 3 in Business Administration or Customer Care or equivalent experience.
Desirable
- A -Level or equivalent experience
Skills & Abilities
Essential
- Experience dealing with customer complaints and customer care.
- The ability to prioritise tasks effectively
- Experience of using a full range of IT/Patient administration systems
Desirable
- One year's experience working in a similar role in a hospital/health care setting.
Knowledge & Experience
Essential
- Knowledge of databases, spreadsheets e.g. Care flow, Excel or similar applications
- Knowledge of confidentiality and data protection principles
- Equality and diversity
Desirable
- Understanding of medical terminology
- Understanding of OPWL/IPWL/RTT Pathways
Personal Qualities
Essential
- Proactive, takes own initiative
- Able to deal very sensitively and non-confrontationally with colleagues, patients and relatives.
- Confident to work assertively with multi-disciplinary team.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
