Job summary
We are seeking someone with administrative experience who can balance competing demands and is dedicated to delivering an excellent patient experience. As part of the Cancer Services Team, the post holder will be required to engage with and work alongside health professional and administrator staff working across the patient journey, in including primary, secondary and palliative care. Coordinate the administrative journey of patients on stratified follow-up pathways.
Coordinate the work of the specialist/ teams to ensure there is effective cooperation between Departments and Divisions involved in the delivery of the patient pathway.
Facilitate service improvement to seamline the patient journey and improve the quality of patient care.
Develop information systems, in line with Trust strategy, for the recording and reporting of clinical and performance data.
Actively monitor waiting times for individual patients to ensure targets are not breached.
Main duties of the job
Coordinate the administrative pathway of patients providing a link across Specialties and Divisions. Develop systems to ensure rapid communication and effective co-ordination between all members of the multidisciplinary team (MDT). Deal with non-clinical queries from patients, their careers, General Practitioners and members of the multidisciplinary team.
Service Improvement
Facilitate the Trust-wide modernisation of services in partnership with the MDT to improve the speed of patient access to services.
Record, analyse and interpret capacity and demand data and work with MDT to explore solutions where required. Support clinical teams to improve patient and carer experience. Adopt a leading role in implementing, monitoring and auditing the standards set out. Support clinical teams to undertake internal audit and patient satisfaction surveys. Promote awareness of service developments to all stakeholders. Provide regular reports on service development to MDT.
Team Coordination
Provide administrative support. Liaise with clinical and administrative staff across Divisions. Implement systems to ensure that the information necessary for effective team functioning is available.
Ensure actions plans are produced and recorded for each patient and communicate this information to the relevant GP within 24 hours. Be responsible for and ensure that any appropriate follow-up actions are carried out. This may involve contacting patients.
About us
Whittington Health serves a richly diverse population and works hard to ensure that all our services are fair and equally accessible to everyone. Nowhere is this more obvious than in the way we look after our staff. We aim to employ a workforce which is as representative as possible of this population, so we are open to the value of differences in age, disability, gender, marital status, pregnancy and maternity, race, sexual orientation, and religion or belief. The Trust believes that as a public sector organisation we have an obligation to have recruitment, training, promotion and other formal employment policies and procedures that are sensitive to these differences. We think that by doing so, we are better able to treat our patients as well as being a better place to work.
Job description
Job responsibilities
We are seeking a highly motivated and dynamic individual to join our team in a leadership capacity. This post is an excellent opportunity for someone looking for a new challenge, with a focus on driving improvements in administrative processes and leading a team. The successful candidate will play a key role in shaping the direction of our services, ensuring effective delivery and leadership within the administrative function.
Applicants should possess strong leadership qualities, excellent communication and interpersonal skills, and a high level of IT proficiency. You should demonstrate the ability to organise, prioritise, and manage multiple tasks effectively, with a keen focus on delivering results and ensuring a high standard of service.
Please ensure that your application clearly addresses the essential criteria outlined in the personal specification. We encourage you to provide specific examples in your supporting statement to demonstrate how you meet the criteria and align with the leadership expectations for this role.
Job description
Job responsibilities
We are seeking a highly motivated and dynamic individual to join our team in a leadership capacity. This post is an excellent opportunity for someone looking for a new challenge, with a focus on driving improvements in administrative processes and leading a team. The successful candidate will play a key role in shaping the direction of our services, ensuring effective delivery and leadership within the administrative function.
Applicants should possess strong leadership qualities, excellent communication and interpersonal skills, and a high level of IT proficiency. You should demonstrate the ability to organise, prioritise, and manage multiple tasks effectively, with a keen focus on delivering results and ensuring a high standard of service.
Please ensure that your application clearly addresses the essential criteria outlined in the personal specification. We encourage you to provide specific examples in your supporting statement to demonstrate how you meet the criteria and align with the leadership expectations for this role.
Person Specification
Education / Qualifications
Essential
- GCSE Level 4 or above or equivalent including Mathematics & English.
- ECDL or equivalent experience.
Desirable
- Evidence of continued role development.
Skills & Abilities
Essential
- Able to use own initiative and work without supervision.
- Able to prioritise own work and work of others.
- Possess excellent communication skills.
- Ability to communicate both verbally and non-verbally daily with people at all levels.
- Ability to adapt to change within a working situation.
- Good observation skills
- Practical problem-solving skills.
Desirable
- Relevant health or social care experience.
Knowledge & Experience
Essential
- Proficient in use of Microsoft word, Excel, PowerPoint, outlook, and internet.
- Understanding of patient centred care.
- Good documentation and written skills
- Previous medical secretarial or administrative experience.
Desirable
- Sound knowledge of medical terminology.
- Knowledge of relevant cancer treatments, interventions, and terminology.
Personal Qualities
Essential
- Communicating with a wide variety of people including patients, carers, medical staff, and the public.
- Able to manage sensitive, emotional circumstances when dealing with patients.
- Demonstrates enthusiasm.
Person Specification
Education / Qualifications
Essential
- GCSE Level 4 or above or equivalent including Mathematics & English.
- ECDL or equivalent experience.
Desirable
- Evidence of continued role development.
Skills & Abilities
Essential
- Able to use own initiative and work without supervision.
- Able to prioritise own work and work of others.
- Possess excellent communication skills.
- Ability to communicate both verbally and non-verbally daily with people at all levels.
- Ability to adapt to change within a working situation.
- Good observation skills
- Practical problem-solving skills.
Desirable
- Relevant health or social care experience.
Knowledge & Experience
Essential
- Proficient in use of Microsoft word, Excel, PowerPoint, outlook, and internet.
- Understanding of patient centred care.
- Good documentation and written skills
- Previous medical secretarial or administrative experience.
Desirable
- Sound knowledge of medical terminology.
- Knowledge of relevant cancer treatments, interventions, and terminology.
Personal Qualities
Essential
- Communicating with a wide variety of people including patients, carers, medical staff, and the public.
- Able to manage sensitive, emotional circumstances when dealing with patients.
- Demonstrates enthusiasm.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
