Job summary
Band 3 Speech and Language Therapy Assistant
1 WTE- Camden Language and Communication Service
Camden Children's Speech and Language Therapy Service
We are looking for a a creative, forward thinking, and dynamic Speech and Language Therapy Assistant to join our well established, innovative speech and language therapy service in Camden.
The post involves working with the primary mainstream schools service in Camden - the Camden Language and Communication Service (CLCS).
This post involves supporting the Clinical Co-ordinators with the day to day running of the team and supporting the team of therapists with administration tasks. There will also be opportunity to carry out clinical work, under Speech and Language Therapist supervision.
The successful applicant will need excellent communication skills including spoken and written English alongside well-developed IT skills.
We will provide ongoing supervision and tailored support to the successful candidate
Please see the Job Description and Person Specification for further details.
Main duties of the job
Please see the Job Description and the Persons Specification for further details about the job role. If you are unable to access the PDF, the details of the job description can also be found in the 'Detailed Job Description and Main responsibilities' section.
About us
Working for your organisation ('About Us')
Whittington Health serves a richly diverse population and works hard to ensure that all our services are fair and equally accessible to everyone. Nowhere is this more obvious than in the way we look after our staff. We aim to employ a workforce which is as representative as possible of this population, so we are open to the value of differences in age, disability, gender, marital status, pregnancy and maternity, race, sexual orientation, and religion or belief. The Trust believes that as a public sector organisation we have an obligation to have recruitment, training, promotion and other formal employment policies and procedures that are sensitive to these differences. We think that by doing so, we are better able to treat our patients as well as being a better place to work.
Job description
Job responsibilities
Communication
- To provide a professional, welcoming reception for all clients, their families and visiting professionals.
- To provide a courteous and professional response to telephone enquiries from clients, carers and professionals providing non-clinical information whilst exercising judgement to ensure that all the relevant personnel are given the necessary information.
- To take and distribute telephone messages.
- To assist with the management of email correspondence to the service.
- To assist with keeping office and therapy areas tidy, safe and secure, ensuring all displayed information is kept up to date and toys are regularly cleaned.
Administration
- To collect and distribute incoming and outgoing mail and distribute clinical reports
- To assist in the ordering of stationery and equipment, ensuring sufficient stock is maintained and to receipt deliveries of orders.
- To manage room bookings where required.
- To maintain and update the current data bases.
- To assist in organising and sending appointment letters, appropriate questionnaires and information as required, liaising with the clients, families, referring agencies and Interpreting and Advocacy Service of Whittington Health and making bookings as necessary.
- To manage confirmation of clinical appointments, rearrangements and discharges, as well as monitoring appointments that were not attended.
- To prepare consent forms, assessment forms and other relevant information for clinical appointments and to ensure accurate records are kept on file.
- To maintain an ongoing audit of client experience of the service.
- To assist managers in the collation and presentation of data as requested e.g. audit, service user feedback and presentations.
Clinical
- To carry out prescribed tasks to facilitate the communication skills of children, working under the supervision of a speech and language therapist.
- To prepare therapy materials.
- To implement speech and language therapy packages of care based on goals set by the clinician.
- To record client observations and session outcomes in the childs electronic record.
Electronic Record/SystmOne
- To use the SystmOne to ensure that accurate patient information is recorded and up to date.
- To assist in processing new referrals and book appointments on to SystmOne, under the supervision of a speech & language therapist
- To scan and upload emails, reports and other relevant correspondence onto SystmOne.
General
- To attend training including attendance at OCT (word, excel, SystmOne), mandatory and other training courses as required, including Child Protection and Information Governance.
- To assist in training and integration of temporary and new permanent members of staff.
- Any other reasonable duties as directed appropriate to grade.
Additional information
- To uphold and maintain patient confidentiality in line with national and Whittington Health Information Governance Policies.
Please see the Job Description and Person Specification for further details.
Job description
Job responsibilities
Communication
- To provide a professional, welcoming reception for all clients, their families and visiting professionals.
- To provide a courteous and professional response to telephone enquiries from clients, carers and professionals providing non-clinical information whilst exercising judgement to ensure that all the relevant personnel are given the necessary information.
- To take and distribute telephone messages.
- To assist with the management of email correspondence to the service.
- To assist with keeping office and therapy areas tidy, safe and secure, ensuring all displayed information is kept up to date and toys are regularly cleaned.
Administration
- To collect and distribute incoming and outgoing mail and distribute clinical reports
- To assist in the ordering of stationery and equipment, ensuring sufficient stock is maintained and to receipt deliveries of orders.
- To manage room bookings where required.
- To maintain and update the current data bases.
- To assist in organising and sending appointment letters, appropriate questionnaires and information as required, liaising with the clients, families, referring agencies and Interpreting and Advocacy Service of Whittington Health and making bookings as necessary.
- To manage confirmation of clinical appointments, rearrangements and discharges, as well as monitoring appointments that were not attended.
- To prepare consent forms, assessment forms and other relevant information for clinical appointments and to ensure accurate records are kept on file.
- To maintain an ongoing audit of client experience of the service.
- To assist managers in the collation and presentation of data as requested e.g. audit, service user feedback and presentations.
Clinical
- To carry out prescribed tasks to facilitate the communication skills of children, working under the supervision of a speech and language therapist.
- To prepare therapy materials.
- To implement speech and language therapy packages of care based on goals set by the clinician.
- To record client observations and session outcomes in the childs electronic record.
Electronic Record/SystmOne
- To use the SystmOne to ensure that accurate patient information is recorded and up to date.
- To assist in processing new referrals and book appointments on to SystmOne, under the supervision of a speech & language therapist
- To scan and upload emails, reports and other relevant correspondence onto SystmOne.
General
- To attend training including attendance at OCT (word, excel, SystmOne), mandatory and other training courses as required, including Child Protection and Information Governance.
- To assist in training and integration of temporary and new permanent members of staff.
- Any other reasonable duties as directed appropriate to grade.
Additional information
- To uphold and maintain patient confidentiality in line with national and Whittington Health Information Governance Policies.
Please see the Job Description and Person Specification for further details.
Person Specification
Education /Qualifications
Essential
- Educated to GCSE/NVQ 2 or equivalent and must be able to demonstrate high standards of literacy and numeracy.
- Intermediate level of IT skills.
Skills & Abilities
Essential
- Excellent word processing skills, and experience of full range of Windows software.
- Excellent general office administration skills.
Knowledge & Experience
Essential
- Experience of dealing with the public with a proven ability to deliver a high standard of customer care.
- Experience of working in the public sector/ NHS
Person Specification
Education /Qualifications
Essential
- Educated to GCSE/NVQ 2 or equivalent and must be able to demonstrate high standards of literacy and numeracy.
- Intermediate level of IT skills.
Skills & Abilities
Essential
- Excellent word processing skills, and experience of full range of Windows software.
- Excellent general office administration skills.
Knowledge & Experience
Essential
- Experience of dealing with the public with a proven ability to deliver a high standard of customer care.
- Experience of working in the public sector/ NHS
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
