Job summary
We are looking for an ambitious and experienced leader to take forward one of the most exciting developments in health and care today - the creation of Neighbourhood Health Services in Haringey. As the Neighbourhood & Proactive Care Service Manager, you will:
- Drive the design and delivery of one of the three Neighbourhood Partnerships in Haringey.
- Lead complex change across multiple organisations and professional groups, aligning health, social care, voluntary and community partners.
- Oversee the establishment of three neighbourhoods over the next 18 months, embedding proactive and preventative care at the heart of local services.
- Champion the shift towards integrated, patient-centred, and population-focused working.
As the service manager for proactive and complex care know locally as Haringey Multi-Agency Care and Coordination Team (MACCT), this is first and foremost a borough-wide leadership role, requiring strategic vision, strong partnership skills, and proven experience in driving transformation at scale. As such this is not a remote working role.
This is a rare opportunity to lead at the cutting edge of NHS transformation. You will be at the heart of building Haringey's new neighbourhood model - shaping how services work together, how care is delivered, and how local people are supported.
Join us and make a real difference: stronger partnerships, healthier neighbourhoods, better outcomes.
Please see the Job Description and Person Specification for further details.
Main duties of the job
Key Responsibilities
**Please see attached Job Description and Person Specification for full roles and responsibilities.**
1. Anticipatory Care Leadership
- Manage and develop proactive and complex Care (MACCT) services across the borough.
- Ensure service quality, redesign, performance management and governance.
- Recruit, retain and support workforce development.
- Financial control and manage the allocated budget
2. Neighbourhood Model Development
- Lead implementation of Integrated Neighbourhood Teams across three neighbourhoods.
- Facilitate operating protocols and shared pathways across agencies.
- Ensure local adaptation grounded in community needs and health inequalities.
3. Partnership & Pathway Integration
- Coordinate with PCNs, social care, mental health, voluntary and public health partners.
- Lead pathway development for frailty, LTCs, mental health and others.
- Escalate system-level barriers and drive joint solutions.
4. Strategic Change & Service Transformation
- Support Trust strategic direction, ensuring alignment with borough priorities.
- Oversee demand and capacity modelling, workforce rota planning and transformation resourcing.
- Provide operational leadership to ensure outcomes are met.
About us
Join our Adult Community Services
At Whittington Health NHS Trust, we are proud to be recognised for delivering Outstanding adult community services by the CQC. This reflects our dedication to safe, compassionate and innovative care that makes a real difference to the people we serve.
You will be joining the Multi-Agency Care and Coordination Team (MACCT) -- one of our flagship integrated care services. The MACCT team recently achieved the highest staff survey scores across all domains, highlighting our culture of collaboration, support and innovation.
As part of the Trust, you will be expected to uphold our iCare values -- innovation, compassion, accountability, respect and excellence -- in everything you do. We are committed to creating an inclusive workplace where diversity is celebrated and every colleague feels they belong, thrive and are supported to reach their full potential.
We also place a strong emphasis on staff development and career progression. As part of Whittington, you'll have access to high-quality training, leadership development opportunities, and the chance to progress your career across a diverse and ambitious organisation.
This is an exciting time to join us as we expand our Neighbourhood Model. You will play a key role in shaping the future of integrated health and care across Haringey, working alongside passionate colleagues and committed system partners.
Job description
Job responsibilities
Job Purpose
The Neighbourhood Lead will play a pivotal role in leading the transformation of care across one of Haringeys three localities within the Neighbourhood Collaborative model. Building on the foundations of the Multi-Agency Care and Coordination Team (MACCT), this role will drive the implementation of integrated, neighbourhood-based models of care, ensuring patients receive proactive, preventative, and person-centred support.
The post holder will:
-
Lead change across multiple teams and partner organisations, embedding new ways of working to deliver on the vision of a neighbourhood health service.
-
Provide strategic and operational leadership for the locality partnership, ensuring delivery of integrated care workstreams.
-
Take responsibility for programme delivery, staff engagement, financial management, and continuous improvement.
-
Champion Whittington Healths iCare values and commitment to equality, diversity, and inclusion, while promoting an outstanding staff and patient experience.
Key Responsibilities Leadership & Strategy
-
Lead the design, implementation, and evaluation of the neighbourhood model across health, social care, voluntary sector, and primary care partners.
-
Provide visible leadership to MACCT, embedding proactive care and ensuring seamless integration with neighbourhood priorities.
-
Act as the lead change agent for developing integrated models of care within the borough.
-
Support the delivery of Whittington Healths strategic objectives, working collaboratively with system partners, including the Local Authority, ICB, and voluntary/community sector.
Operational Management
-
Oversee the day-to-day delivery and performance of the MACCT team in the locality, ensuring effective multidisciplinary working.
-
Ensure referrals, assessments, and care planning processes operate to high clinical and operational standards.
-
Monitor performance indicators (e.g., hospital admission avoidance, patient outcomes, waiting times) and implement service improvements.
-
Coordinate weekly MDT meetings and locality partnership forums.
Financial & Resource Management
-
Hold delegated budget responsibility for the localitys MACCT operations.
-
Ensure efficient use of financial, workforce, and equipment resources.
-
Track financial performance, deliver within budget, and identify opportunities for savings and reinvestment.
-
Support business case development for future service transformation.
Change & Transformation
-
Lead large-scale change management programmes across teams and agencies, ensuring staff engagement and sustainability of improvements.
-
Develop and implement project and programme plans to meet the boroughs 18-month timeline for establishing three neighbourhoods.
-
Champion innovation and best practice, evaluating outcomes and scaling successful models.
People & Workforce
-
Line manage and provide professional leadership to senior staff within MACCT.
-
Support staff development, supervision, and appraisal processes.
-
Promote a positive, inclusive, and diverse workforce culture.
-
Encourage co-production with patients, families, and carers in service design.
Governance, Risk & Performance
-
Ensure services comply with CQC requirements, national frameworks, and local policies.
-
Maintain robust risk registers and ensure escalation of issues.
-
Ensure safeguarding responsibilities are met and reported appropriately.
-
Use data, audits, and feedback to drive continuous quality improvement.
**Please see attached Job Description and Person Specification for full roles and responsibilities.**
Job description
Job responsibilities
Job Purpose
The Neighbourhood Lead will play a pivotal role in leading the transformation of care across one of Haringeys three localities within the Neighbourhood Collaborative model. Building on the foundations of the Multi-Agency Care and Coordination Team (MACCT), this role will drive the implementation of integrated, neighbourhood-based models of care, ensuring patients receive proactive, preventative, and person-centred support.
The post holder will:
-
Lead change across multiple teams and partner organisations, embedding new ways of working to deliver on the vision of a neighbourhood health service.
-
Provide strategic and operational leadership for the locality partnership, ensuring delivery of integrated care workstreams.
-
Take responsibility for programme delivery, staff engagement, financial management, and continuous improvement.
-
Champion Whittington Healths iCare values and commitment to equality, diversity, and inclusion, while promoting an outstanding staff and patient experience.
Key Responsibilities Leadership & Strategy
-
Lead the design, implementation, and evaluation of the neighbourhood model across health, social care, voluntary sector, and primary care partners.
-
Provide visible leadership to MACCT, embedding proactive care and ensuring seamless integration with neighbourhood priorities.
-
Act as the lead change agent for developing integrated models of care within the borough.
-
Support the delivery of Whittington Healths strategic objectives, working collaboratively with system partners, including the Local Authority, ICB, and voluntary/community sector.
Operational Management
-
Oversee the day-to-day delivery and performance of the MACCT team in the locality, ensuring effective multidisciplinary working.
-
Ensure referrals, assessments, and care planning processes operate to high clinical and operational standards.
-
Monitor performance indicators (e.g., hospital admission avoidance, patient outcomes, waiting times) and implement service improvements.
-
Coordinate weekly MDT meetings and locality partnership forums.
Financial & Resource Management
-
Hold delegated budget responsibility for the localitys MACCT operations.
-
Ensure efficient use of financial, workforce, and equipment resources.
-
Track financial performance, deliver within budget, and identify opportunities for savings and reinvestment.
-
Support business case development for future service transformation.
Change & Transformation
-
Lead large-scale change management programmes across teams and agencies, ensuring staff engagement and sustainability of improvements.
-
Develop and implement project and programme plans to meet the boroughs 18-month timeline for establishing three neighbourhoods.
-
Champion innovation and best practice, evaluating outcomes and scaling successful models.
People & Workforce
-
Line manage and provide professional leadership to senior staff within MACCT.
-
Support staff development, supervision, and appraisal processes.
-
Promote a positive, inclusive, and diverse workforce culture.
-
Encourage co-production with patients, families, and carers in service design.
Governance, Risk & Performance
-
Ensure services comply with CQC requirements, national frameworks, and local policies.
-
Maintain robust risk registers and ensure escalation of issues.
-
Ensure safeguarding responsibilities are met and reported appropriately.
-
Use data, audits, and feedback to drive continuous quality improvement.
**Please see attached Job Description and Person Specification for full roles and responsibilities.**
Person Specification
Education/ Qaulifications
Essential
- Degree-level qualification in health, social care or management.
- Registration with the NMC, Health Professions Council or relevant body.
Desirable
- Postgraduate degree relevant to the area of practice / postgraduate management qualification.
Knowledge & Experience
Essential
- Level service management in healthcare.
- Leadership in community/integrated services.
- Experience leading complex multi-agency change programmes.
- Strong financial and budgetary experience.
- Track record in stakeholder engagement.
- Evidence of service transformation.
- nderstanding of Clinical Governance.
Personal Qualities
Essential
- Resilience and interpersonal skills.
- Promotes equality and diversity.
- Proactive, self-motivated, flexible and adaptable.
- Able to work alone and as part of a team
- ation to staff development, holistic patient management and promotion of AHP professions.
Person Specification
Education/ Qaulifications
Essential
- Degree-level qualification in health, social care or management.
- Registration with the NMC, Health Professions Council or relevant body.
Desirable
- Postgraduate degree relevant to the area of practice / postgraduate management qualification.
Knowledge & Experience
Essential
- Level service management in healthcare.
- Leadership in community/integrated services.
- Experience leading complex multi-agency change programmes.
- Strong financial and budgetary experience.
- Track record in stakeholder engagement.
- Evidence of service transformation.
- nderstanding of Clinical Governance.
Personal Qualities
Essential
- Resilience and interpersonal skills.
- Promotes equality and diversity.
- Proactive, self-motivated, flexible and adaptable.
- Able to work alone and as part of a team
- ation to staff development, holistic patient management and promotion of AHP professions.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
