Job summary
Would you like to be part of an admin team supporting therapists in a busy therapy service? Do you have experience of working in administration with good computer skills and an ability to communicate with patients? Haringey Talking Therapies is looking to recruit a permanent full-time Band 4 Administration and Central Booking Coordinator. We provide therapy to people who have struggle with depression or anxiety. The service has over 100 members of staff and is known for its high quality of service delivery and service design.
The Coordinator post is based at Crouch End Health Centre, but there might be some working from home. It is envisaged that this will continue (dependent upon service need and Trust guidelines).
Haringey Talking Therapies provides services for a diverse population with psychological problems; so it is essential that you are able to communicate sensitively and effectively with people from a variety of backgrounds and with people who need interpreters.Duties will include receiving and processing referrals, booking appointments, directing patients appropriately, handling enquiries from patients, referrers and other mental health professionals and operating and maintaining the electronic client clinical data management system.
All staff are required to do one out of hours shift (12-8pm) per week.
Should we receive sufficient applications, we will be closing this advertisement before the closing date, so do please apply early if you are interested.
Main duties of the job
Duties will include receiving and processing referrals, booking appointments, directing patients appropriately, handling enquiries from patients, referrers and other mental health professionals and operating and maintaining the electronic client clinical data management system (IAPTUS).
All staff are required to do one out of hours shift (12-8pm) per week.
Should we receive sufficient applications, we will be closing this advertisement before the closing date, so do please apply early if you are interested.
About us
Whittington Health serves a richly diverse population and works hard to ensure that all our services are fair and equally accessible to everyone. Nowhere is this more obvious than in the way we look after our staff. We aim to employ a workforce which is as representative as possible of this population, so we are open to the value of differences in age, disability, gender, marital status, pregnancy and maternity, race, sexual orientation, and religion or belief. The Trust believes that as a public sector organisation we have an obligation to have recruitment, training, promotion and other formal employment policies and procedures that are sensitive to these differences. We think that by doing so, we are better able to treat our patients as well as being a better place to work.
Job description
Job responsibilities
POST SUMMARY AND MAIN DUTIES
- To provide an efficient and effective administrative service for Haringey Talking Therapies
- Facilitate the smooth flow of patients through the service from opt in to treatment
- To maintain and operate the patient clinical data management system for the service
- To manage a high level of patient contact in difficult circumstances talking to distressed patients in a high pressured environment
- To manage a high volume of work the need to continually meet targets; maintain quality of work and manage pressure in helping and facilitating a team of over 100 staff members (WTE 55)
Job description
Job responsibilities
POST SUMMARY AND MAIN DUTIES
- To provide an efficient and effective administrative service for Haringey Talking Therapies
- Facilitate the smooth flow of patients through the service from opt in to treatment
- To maintain and operate the patient clinical data management system for the service
- To manage a high level of patient contact in difficult circumstances talking to distressed patients in a high pressured environment
- To manage a high volume of work the need to continually meet targets; maintain quality of work and manage pressure in helping and facilitating a team of over 100 staff members (WTE 55)
Person Specification
Education / Qualifications
Essential
- NVQ Level 3 or equivalent Maths and English GCSE or equivalent, GCSE level A-C Evidence of continuous professional development ECDL and/or advanced keyboard skills Shorthand qualification A recognised secretarial qualification or minimum equivalent admin/clerical experience
Skills & Abilities
Essential
- Good interpersonal skills
- Ability to multi-task in a high-pressure environment
- Ability to deal with highly confidential client/staff information
- Ability to work in a team and independently (with supervision)
- Ability to organise and prioritise workload (with direction)
- Excellent IT skills
- Ability to work to agreed standards and procedures
Desirable
- Knowledge and experience of patient central booking practices and procedures
- Able to be trained to use Trust IT systems
- Able to remain calm in a crisis and deal with sometimes distressing situations from both patients and staff
Knowledge & Experience
Essential
- Data entry experience
- Knowledge of RIO
- Proficient in using Word, Excel databases/systems, PowerPoint, Publisher
- Understanding of equality and diversity
Desirable
- Experience of working within the NHS involving patient contact and scheduling of patient appointments
- Basic understanding of data protection laws
PERSONAL QUALITIES
Essential
- Pays attention to detail
- Calm manner and a positive, supportive approach
- Able to problem solve
- Able to act on self-initiative
- Ability to demonstrate excellent multi-tasking skills in a high-pressure environment through prior similar experience
- Enthusiastic and positive with a "can do" approach
- Demonstrate initiative and willingness to learn
- Ability to work to deadlines
- Good punctuality record
- Ability to work flexibly
Person Specification
Education / Qualifications
Essential
- NVQ Level 3 or equivalent Maths and English GCSE or equivalent, GCSE level A-C Evidence of continuous professional development ECDL and/or advanced keyboard skills Shorthand qualification A recognised secretarial qualification or minimum equivalent admin/clerical experience
Skills & Abilities
Essential
- Good interpersonal skills
- Ability to multi-task in a high-pressure environment
- Ability to deal with highly confidential client/staff information
- Ability to work in a team and independently (with supervision)
- Ability to organise and prioritise workload (with direction)
- Excellent IT skills
- Ability to work to agreed standards and procedures
Desirable
- Knowledge and experience of patient central booking practices and procedures
- Able to be trained to use Trust IT systems
- Able to remain calm in a crisis and deal with sometimes distressing situations from both patients and staff
Knowledge & Experience
Essential
- Data entry experience
- Knowledge of RIO
- Proficient in using Word, Excel databases/systems, PowerPoint, Publisher
- Understanding of equality and diversity
Desirable
- Experience of working within the NHS involving patient contact and scheduling of patient appointments
- Basic understanding of data protection laws
PERSONAL QUALITIES
Essential
- Pays attention to detail
- Calm manner and a positive, supportive approach
- Able to problem solve
- Able to act on self-initiative
- Ability to demonstrate excellent multi-tasking skills in a high-pressure environment through prior similar experience
- Enthusiastic and positive with a "can do" approach
- Demonstrate initiative and willingness to learn
- Ability to work to deadlines
- Good punctuality record
- Ability to work flexibly
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
