CAMHS Administrator Band 4

Job description

Job responsibilities

1. To provide full administrative support to the CTT team including typing of assessment reports, appointment letters, waiting list letters and other documents as required by the team

2. To attend the relevant Team meetings as required to take minutes and provide administrative support.

3. Through close liaison with the three managers of the CTT Team and the pathway coordinator, to manage the CTT waiting lists spreadsheet, allocations and RiO transfer to the relevant clinician, booking patients into appointments and sending out appointment letters.

4. Monitoring of the CTT referrals Email inbox ensuring new referrals are recorded to the CTT waiting list spreadsheets, uploaded on to RiO and liaise with the relevant Teams to complete registration of the referral on RiO.

5. To ensure that an accurate and up-to-date patient record is maintained by updating RiO. Training will be provided

6. To open and close referrals on RiO, transferring cases and ensuring referrals are uploaded on RiO

7. Ensuring new allocated cases are added to POD (Patient Outcome Device) and the link is sent to the families to complete and submit the outcome measures online. POD training will be provided

8. To undertake any other general clerical duties as required by the Team

9. To liaise on behalf of the teams with other departments within the Trust (Human Resources, IT, Estates, Supplies etc) as appropriate, and where necessary deliver or pick up materials from other sites

10. To be the main point of contact for incoming calls from families or professionals and dealing with enquiries related to the CTT Team in an informed and professional manner

11. To provide cover to the SEMH team as required

12. To assist with cover in the building's main reception and CAMHS reception as necessary.

To carry out any other duties commensurate with the grade as directed by the line manager

Person Specification

Skills and abilities

Essential

• Excellent verbal and written communication skills with the ability to interact effectively with staff at all levels
• Ability to work as a member of a team
• Excellent MS Office Excel skills - Word, Excel, PowerPoint, Outlook
• Ability to plan and work to deadlines, prioritise and multitask and manage own workload
• Typing skills - 50 to 60 wpm

Knowledge and experience

Essential

• Minimum one year experience in an administrative role within an NHS setting
• Experience of dealing with the public
• Experience of using electronic patient record systems

Desirable

• Experience of working with databases, understanding data
• An understanding of Patient Confidentiality and Data Protection protocols within the NHS
• Experience of administering waiting lists and caseload
• Experience of attending meetings and taking minutes

Personal qualities

Essential

• Enthusiastic and self motivated
• Innovative and articulate

Education /qualifications

Essential

• Must be able to demonstrate excellent standards of literacy and numeracy

Desirable

• Edcucated to A-level or equivalent

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Whittington Hospital NHS Trust

Address

Northern Health Centre, 3rd floor

580 Holloway road

London

N7 6LB

Employer's website

https://www.whittington.nhs.uk/ (Opens in a new tab)