Job summary
As a member of the Facilities Leadership Team the post holder will have day to day accountability and leads on key business processes including governance, risk management, contract management, and service improvement across a range of Soft FM services & contracts, while directly managing a business support team and acting as a key liaison with internal departments and external suppliers.
The post holder will work to a standard methodology for Facilities project management, contract management and business management across the Trust, and will maintain rigorous programme, contract governance and documentation management throughout ensuring consistency of approach, and supporting full delivery of Value for Money
The post holder will need to have the ability to manage and coordinate multiple projects/plans concurrently, including interdependencies, within an environment of change. They will communicate effectively with the ICSUs and across the trust to ensure that a culture of improvement and efficient delivery is developed and embedded.
The post holder will provide programme expertise to the Contract Delivery and other Boards, ensuring monitoring, successful delivery of key milestones and performance indicators, and overall outcomes on time and within allocated resources.
Main duties of the job
Programme & Contract Management
Lead contract performance and relationship management with key suppliers, escalating underperformance and managing risk.
Develop and maintain a Facilities performance tracker, including KPIs, SLAs, audit findings, and compliance benchmarks (e.g., ERIC, PLACE, NSC).
Lead & maintain a detailed and up-to-date contract register, including dates, values, POs, KPIs, renewal triggers, and copies of all soft FM contracts.
To ensure alignment of CIP plans with strategic plan, and to ensure that risks to the overall programme are identified, monitored and managed
To lead & ensure the transformation programme are aligned to Soft FM quality considerations and that all schemes are risk rated for quality implications.
To manage the dependencies and resources across the whole programme, avoiding any duplication, to ensure effective delivery of programme to time and budget.
To ensure project/programme/governance meetings are supported to deliver projects successfully.
To enable service teams to adopt the standard methodologies, governance, reporting and documentation, and to provide advice, knowledge and support to staff in order to make this happen.
To monitor progress against strategic plans, identify any deviations from plan and establish mechanisms and contingencies to recover the position and ensure deliverables are realised.
About us
Whittington Health serves a richly diverse population and works hard to ensure that all our services are fair and equally accessible to everyone. Nowhere is this more obvious than in the way we look after our staff. We aim to employ a workforce which is as representative as possible of this population, so we are open to the value of differences in age, disability, gender, marital status, pregnancy and maternity, race, sexual orientation, and religion or belief. The Trust believes that as a public sector organisation we have an obligation to have recruitment, training, promotion and other formal employment policies and procedures that are sensitive to these differences. We think that by doing so, we are better able to treat our patients as well as being a better place to work.
Job description
Job responsibilities
General
To ensure that projects are implemented adhering to best practice in health and safety and tools are in place to promote and monitor this.
To work collaboratively with service leads and trust operational staff, members of the finance team and external stakeholders to generate and evaluate strategies.
To generate project and implementation plans through the interpretation of policies and strategies to meet Trust business objectives.
Regular requirement to use computer software to develop or create statistical reports requiring formulae, query reports.
To design a comprehensive shared folder (information) system to support the monitoring and progression of improvement.
To identify opportunities for further Cost Improvement by using local and national benchmarking data.
Responsible for day-to-day management of associated Facilities Team
Delivery and support to ICSUs for specific training as required e.g. patient transport
Lead tenders and re-tendering exercises for all services
To act as a change facilitator to support service change and improvement
Job description
Job responsibilities
General
To ensure that projects are implemented adhering to best practice in health and safety and tools are in place to promote and monitor this.
To work collaboratively with service leads and trust operational staff, members of the finance team and external stakeholders to generate and evaluate strategies.
To generate project and implementation plans through the interpretation of policies and strategies to meet Trust business objectives.
Regular requirement to use computer software to develop or create statistical reports requiring formulae, query reports.
To design a comprehensive shared folder (information) system to support the monitoring and progression of improvement.
To identify opportunities for further Cost Improvement by using local and national benchmarking data.
Responsible for day-to-day management of associated Facilities Team
Delivery and support to ICSUs for specific training as required e.g. patient transport
Lead tenders and re-tendering exercises for all services
To act as a change facilitator to support service change and improvement
Person Specification
Qualifications
Essential
- Masters degree - or equivalent - or equivalent experience
- Professional Facilities Registration
Desirable
- Prince 2 Practitioner or equivalent qualification or demonstrable equivalent experience
Experience
Essential
- Experience of delivering Soft FM contracts within a health care (or other public sector) setting that deliver cost improvements.
- Proven track record of achieving challenging targets
- Experience of managing Cost Improvement Programmes (CIP) or similar efficiency/business process improvement programmes
- Proven record of successfully delivering change/improvement.
- Staff and budget management experience.
Desirable
- Passion for improving the experience of patients
Skills
Essential
- Demonstrable abilities to work effectively including across team, professional and structural boundaries to deliver outcomes and build relationships.
- Excellent analytical skills to interpret and communicate complex information.
- Excellent written communication skills
- Excellent presentation skills, with evidence of presenting to senior management teams.
- Able to work collaboratively with partner organisations
- Highly developed motivational, influencing and negotiating skills
- Ability to present complex data in a way which is understandable to mixed staff groups
Desirable
- Ability to focus frequently on complex tasks and communications.
- Well-developed IT skills to manage and report on complex data/information.
- Innovative and strategic thinker with the ability to cut through barriers to change
Person Specification
Qualifications
Essential
- Masters degree - or equivalent - or equivalent experience
- Professional Facilities Registration
Desirable
- Prince 2 Practitioner or equivalent qualification or demonstrable equivalent experience
Experience
Essential
- Experience of delivering Soft FM contracts within a health care (or other public sector) setting that deliver cost improvements.
- Proven track record of achieving challenging targets
- Experience of managing Cost Improvement Programmes (CIP) or similar efficiency/business process improvement programmes
- Proven record of successfully delivering change/improvement.
- Staff and budget management experience.
Desirable
- Passion for improving the experience of patients
Skills
Essential
- Demonstrable abilities to work effectively including across team, professional and structural boundaries to deliver outcomes and build relationships.
- Excellent analytical skills to interpret and communicate complex information.
- Excellent written communication skills
- Excellent presentation skills, with evidence of presenting to senior management teams.
- Able to work collaboratively with partner organisations
- Highly developed motivational, influencing and negotiating skills
- Ability to present complex data in a way which is understandable to mixed staff groups
Desirable
- Ability to focus frequently on complex tasks and communications.
- Well-developed IT skills to manage and report on complex data/information.
- Innovative and strategic thinker with the ability to cut through barriers to change
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
