Job summary
Delivery of chilled meals and catering provisions to wards as required
Regeneration of designated patient meals at ward level and within the Delivered Meal Service preparation kitchen
Facilitating patient meal call-backs and delivery to appropriate wards
Reporting equipment failure or concerns relating to defective equipment to the Catering Service Manager and Estates maintenance helpdesk
Working as a team member facilitating service provision cross cover as appropriate
To comply with relevant Food Safety Acts, Regulations, and departmental policies
To assist the department in achieving the delivery of a quality service to all service users
To assist patients to select their chosen meals on daily basis and input using available ordering system
Main duties of the job
Compliance with current Food Safety Act's and Regulations
Compliance with set quality, quantity and food waste control measures
To comply with the departments Hazard Analysis Critical Control Point [HACCP]
The apportionment and delivery of chilled/frozen meals to wards
To carry out daily cleaning duties in accordance with the departments cleaning schedule
To achieve as a minimum the Food Safety Level 2 certificate
To ensure all service users are treated with the highest regard to customer care
To work in a safe and hygienic manner, ensuring the highest standard of food safety
To maintain the highest standard of personal and professional presentation
To undertake on/off the job training as required
To comply with trust policies and procedures
To take part in the trust appraisal process
About us
Whittington Health serves a richly diverse population and works hard to ensure that all our services are fair and equally accessible to everyone. Nowhere is this more obvious than in the way we look after our staff. We aim to employ a workforce which is as representative as possible of this population, so we are open to the value of differences in age, disability, gender, marital status, pregnancy and maternity, race, sexual orientation, and religion or belief. The Trust believes that as a public sector organisation we have an obligation to have recruitment, training, promotion and other formal employment policies and procedures that are sensitive to these differences. We think that by doing so, we are better able to treat our patients as well as being a better place to work.
Job description
Job responsibilities
To undertake equipment and fabric cleaning duties, in compliance with the departments cleaning schedules as directed by the Catering Service Manager
To undertake duties concerning the receipt and appropriate storage of goods delivered to the department
To undertake the distribution of goods to ward and clinical areas as directed
To assist / load patients meal items into insulated boxes
To deliver food items to the ward areas
To load chilled food products into ward regeneration trolleys in accordance with the
departments Hazard Analysis Critical Control Policy, HACCP
To undertake the regeneration of meals as instructed in compliance with current procedures
To undertake temperature checks of food and where appropriate equipment in accordance with the departments HACCP procedures
To record required information in connection with the regeneration of meals, using the departments data-logging system
To facilitate patient meal call-backs as requested by ward staff, and/or staff involved
in patient care
To remove waste from the department in compliance with trust policy
To assist in moving goods within the department and to other parts of the site as required
To assist in the defrosting of cold storage units as required
To notify a senior member of the catering management team of issues brought to your attention
To undertake related catering portering duties as required
To work in a safe manner ensuring safety requirements are complied with, having an overall awareness of departmental Security and Fire prevention procedures
To ensure compliance with the departments HACCP requirements at all times
To work as part of the team in the provision of services to service users
To comply with hygienic systems set within the department, ensuring the highest standard of food safety at all times
To maintain the highest standard of personal and professional presentation at all times
Any other duties that are necessary and commensurate with the post. This may require technicians to carry out extra duties to those detailed above
This job description is a working document and subject to review and change, in the provision of a comprehensive hospital catering service
This job description is intended as a general guide and is not exhaustive. It may be reviewed with the post holder depending on future requirements and service needs
Any other duties necessary and commensurate with the nature and grading of the post. This may require the post holder to carry out extra duties to those detailed above
Job description
Job responsibilities
To undertake equipment and fabric cleaning duties, in compliance with the departments cleaning schedules as directed by the Catering Service Manager
To undertake duties concerning the receipt and appropriate storage of goods delivered to the department
To undertake the distribution of goods to ward and clinical areas as directed
To assist / load patients meal items into insulated boxes
To deliver food items to the ward areas
To load chilled food products into ward regeneration trolleys in accordance with the
departments Hazard Analysis Critical Control Policy, HACCP
To undertake the regeneration of meals as instructed in compliance with current procedures
To undertake temperature checks of food and where appropriate equipment in accordance with the departments HACCP procedures
To record required information in connection with the regeneration of meals, using the departments data-logging system
To facilitate patient meal call-backs as requested by ward staff, and/or staff involved
in patient care
To remove waste from the department in compliance with trust policy
To assist in moving goods within the department and to other parts of the site as required
To assist in the defrosting of cold storage units as required
To notify a senior member of the catering management team of issues brought to your attention
To undertake related catering portering duties as required
To work in a safe manner ensuring safety requirements are complied with, having an overall awareness of departmental Security and Fire prevention procedures
To ensure compliance with the departments HACCP requirements at all times
To work as part of the team in the provision of services to service users
To comply with hygienic systems set within the department, ensuring the highest standard of food safety at all times
To maintain the highest standard of personal and professional presentation at all times
Any other duties that are necessary and commensurate with the post. This may require technicians to carry out extra duties to those detailed above
This job description is a working document and subject to review and change, in the provision of a comprehensive hospital catering service
This job description is intended as a general guide and is not exhaustive. It may be reviewed with the post holder depending on future requirements and service needs
Any other duties necessary and commensurate with the nature and grading of the post. This may require the post holder to carry out extra duties to those detailed above
Person Specification
Skills
Essential
- Ability to use own initiative with minimum supervision
- Good communicator both verbal and written
- Ability to follow instructions
- Ability to work in a safe systematic manner
- Ability to meet set deadlines
- Ability to co-ordinate multiple tasks
- Ability to cope with change
- Ability to work with data / temperature recording devices
Desirable
- Understanding of what constitutes good customer service
Knowledge
Essential
- To be proactive and organized in daily work activities
Desirable
- Knowledge of the basic principles of Hazard Analysis Critical Control Points
- Knowledge of NHS catering operations
Previous Experience
Essential
- Previous experience working within a Catering environment
- Understanding of basic Food Hygiene Principles
Desirable
- NHS experience
- Experience within a Catering environment
Qualifications
Essential
- Ability to achieve as a minimum the Foundation Food Safety certificate or it's equivalent qualification
Desirable
- Health and Safety training
- Customer care training
- Advance food safety training
Personal Qualities
Essential
- Flexibility
- Integrity and discretion
- Organised and methodical in your approach to work
- Good communication Skills
- Calm under pressure
- Team worker
Desirable
- Creative
- Outgoing, friendly personality
Person Specification
Skills
Essential
- Ability to use own initiative with minimum supervision
- Good communicator both verbal and written
- Ability to follow instructions
- Ability to work in a safe systematic manner
- Ability to meet set deadlines
- Ability to co-ordinate multiple tasks
- Ability to cope with change
- Ability to work with data / temperature recording devices
Desirable
- Understanding of what constitutes good customer service
Knowledge
Essential
- To be proactive and organized in daily work activities
Desirable
- Knowledge of the basic principles of Hazard Analysis Critical Control Points
- Knowledge of NHS catering operations
Previous Experience
Essential
- Previous experience working within a Catering environment
- Understanding of basic Food Hygiene Principles
Desirable
- NHS experience
- Experience within a Catering environment
Qualifications
Essential
- Ability to achieve as a minimum the Foundation Food Safety certificate or it's equivalent qualification
Desirable
- Health and Safety training
- Customer care training
- Advance food safety training
Personal Qualities
Essential
- Flexibility
- Integrity and discretion
- Organised and methodical in your approach to work
- Good communication Skills
- Calm under pressure
- Team worker
Desirable
- Creative
- Outgoing, friendly personality
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
