Job summary
The post holder will play an important role in the provision of high-quality administrative support to our Community Paediatrics Service based at Tynemouth Road Health Centre.
Main duties of the job
to work with an established administrative team and contribute strong, reliable, and consistent admin support
deal with telephone enquires in a courteous and professional manner
receive and correctly process referrals
book appointments using the patient electronic record system
update and maintain patient electronic record accurately and timely
book clinical rooms for appointments
process letters and reports for discharge
manage generic service inboxes efficiently and timely - ensuring urgent emails are highlighted and prompt action is taken
ability to prioritise own workload
diary management and appointment booking
general administrative tasks such as photocopying, sorting post, scanning, and uploading
to attend and contribute to team and service meetings
keep up to date with mandatory training
Ad hoc duties as required
About us
Whittington Health serves a richly diverse population and works hard to ensure that all our services are fair and equally accessible to everyone. Nowhere is this more obvious than in the way we look after our staff. We aim to employ a workforce which is as representative as possible of this population, so we are open to the value of differences in age, disability, gender, marital status, pregnancy and maternity, race, sexual orientation, and religion or belief. The Trust believes that as a public sector organisation we have an obligation to have recruitment, training, promotion and other formal employment policies and procedures that are sensitive to these differences. We think that by doing so, we are better able to treat our patients as well as being a better place to work.
Job description
Job responsibilities
to work with an established administrative team and contribute strong, reliable, and consistent admin support
deal with telephone enquires in a courteous and professional manner
receive and correctly process referrals
book appointments using the patient electronic record system
update and maintain patient electronic record accurately and timely
book clinical rooms for appointments
process letters and reports for discharge
manage generic service inboxes efficiently and timely ensuring urgent emails are highlighted and prompt action is taken
ability to prioritise own workload
diary management and appointment booking
general administrative tasks such as photocopying, sorting post, scanning, and uploading
to attend and contribute to team and service meetings
keep up to date with mandatory training
Ad hoc duties as required
Job description
Job responsibilities
to work with an established administrative team and contribute strong, reliable, and consistent admin support
deal with telephone enquires in a courteous and professional manner
receive and correctly process referrals
book appointments using the patient electronic record system
update and maintain patient electronic record accurately and timely
book clinical rooms for appointments
process letters and reports for discharge
manage generic service inboxes efficiently and timely ensuring urgent emails are highlighted and prompt action is taken
ability to prioritise own workload
diary management and appointment booking
general administrative tasks such as photocopying, sorting post, scanning, and uploading
to attend and contribute to team and service meetings
keep up to date with mandatory training
Ad hoc duties as required
Person Specification
Good standard of general education including GCSE English and Maths Grade C or above or equivalent
Essential
Skills and Abilities
Essential
- Ability to use MS Office, Excel, Power point and Outlook
- Ability to work on own initiative and organise own workload with limited supervision
- Ability to use electronic records
Knowledge and Expereince
Essential
- Extensive experience of working in a busy administration environment
- An understanding and awareness of confidentiality
Person Specification
Good standard of general education including GCSE English and Maths Grade C or above or equivalent
Essential
Skills and Abilities
Essential
- Ability to use MS Office, Excel, Power point and Outlook
- Ability to work on own initiative and organise own workload with limited supervision
- Ability to use electronic records
Knowledge and Expereince
Essential
- Extensive experience of working in a busy administration environment
- An understanding and awareness of confidentiality
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
