Dental Administrator

Whittington Hospital NHS Trust

This job is now closed

Job summary

To deliver administrative support services required by the service, providing an efficient and friendly front of house, dealing with all enquires in a professional and sympathetic manner. The post holder will support the efficient running of clinics through the booking appointments and greeting patients courteously, responding to patient enquiries and concerns.As well as requiring excellent administration and organisational skills, the post holder must beconfident to communicate with people from a variety of backgrounds and have strong customercare skills. Although the post is clinic-based it may require working at office sites to provide cover.The post-holder must maintain strict patient, staff and departmental confidentiality at all times.

Main duties of the job

MAIN DUTIES

Reception

To act as the first point of contact to all patients, staff and other callers to the dental service and to address all enquiries in an efficient, courteous and friendly manner.To ensure all queries and correspondence are promptly and efficiently dealt with.To clerk in patients, issue NHS acceptance forms and medical histories, and update records on SOE accordingly, ensuring ethnicity is recorded for each patient.To keep patients informed, ensuring any patients waiting are given updates on length of wait.Assist with appointment reminders for the service.To ensure the smooth running of the clinic, and the provision of effective, high quality & efficient care in a timely manner.

Responsibility for managing the patient appointment systems of clinics, including follow upreminders and managing failed-attendances to reduce their occurrence and impact onclinical time.Responsibility for, and management of, all written and computerised patient records in theclinic.

About us

Whittington Health serves a richly diverse population and works hard to ensure that all our services are fair and equally accessible to everyone. Nowhere is this more obvious than in the way we look after our staff. We aim to employ a workforce which is as representative as possible of this population, so we are open to the value of differences in age, disability, gender, marital status, pregnancy and maternity, race, sexual orientation, and religion or belief. The Trust believes that as a public sector organisation we have an obligation to have recruitment, training, promotion and other formal employment policies and procedures that are sensitive to these differences. We think that by doing so, we are better able to treat our patients as well as being a better place to work.

For more information, please access the following link: https://www.whittington.nhs.uk/

Date posted

10 March 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£29,485 to £31,088 a year per annum inclusive of HCAs

Contract

Permanent

Working pattern

Full-time

Reference number

220-WHT-2996

Job locations

Islington, Camden

Hunter Street

London

WC1N 1BN

Job description

Job responsibilities

For more information regarding the main responsibilities of the role, please refer to the attached Job Description.

Job description

Job responsibilities

For more information regarding the main responsibilities of the role, please refer to the attached Job Description.

Person Specification

Education / Qualifications

Essential

Good general education ? Evidence of IT training or relevant experience / training

Skills & Abilities

Essential

Good communication and interpersonal skills (verbal and written)
Organised and methodical
Competent in MS Office applications
Ability to deal with patients' needs in a caring and sensitive manner.
To be able to work under pressure
To be efficient and accurate in record keeping
Excellent/professional telephone /reception manner.

Knowledge & Experience

Essential

Previous Experience in inputting data
Competent in Microsoft office

Person Specification

Education / Qualifications

Essential

Good general education ? Evidence of IT training or relevant experience / training

Skills & Abilities

Essential

Good communication and interpersonal skills (verbal and written)
Organised and methodical
Competent in MS Office applications
Ability to deal with patients' needs in a caring and sensitive manner.
To be able to work under pressure
To be efficient and accurate in record keeping
Excellent/professional telephone /reception manner.

Knowledge & Experience

Essential

Previous Experience in inputting data
Competent in Microsoft office

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.