Administrative/ Patient Experience Officer - Wood Green CDC

Whittington Hospital NHS Trust

This job is now closed

Job summary

Administrative/ Patient Experience Officer - Band 3 Wood Green

Contract - Permanent - full-time

An exciting opportunity has arisen to join our administration team at the Wood Green Community Diagnostic Centre. This is the chance to be part of something transformative and innovative and have a positive impact on how we improve patient pathways.

The post holder will be responsible for managing patient pathways, liaising with patients, receiving and collating patient feedback and general administrative duties.

The post holder will have a positive, 'can do' attitude who is willing to work with multiple teams, and will be a reflection of the value that we bring from the NHS to our patients.

Please note that this role is a rotational post between our Hornsey central, Whittington and Wood Green Sites.

Main duties of the job

Maintaining modality diaries, coordinating the requirements ofeach modality service and providing an efficient administration support to both the Admin and Clerical teams and clinical teams.

Being a point of contact for patients to give feedback and to liaise with management regarding key themes identified. To attend focus groups and referrers to promote the services provided by the CDC.

About us

Whittington Health serves a richly diverse population and works hard to ensure that all our services are fair and equally accessible to everyone. Nowhere is this more obvious than in the way we look after our staff. We aim to employ a workforce which is as representative as possible of this population, so we are open to the value of differences in age, disability, gender, marital status, pregnancy and maternity, race, sexual orientation, and religion or belief. The Trust believes that as a public sector organisation we have an obligation to have recruitment, training, promotion and other formal employment policies and procedures that are sensitive to these differences. We think that by doing so, we are better able to treat our patients as well as being a better place to work.

Date posted

26 February 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£28,622 to £30,225 a year per annum inclusive of Outer HCAS (pro-rata if LTFT)

Contract

Permanent

Working pattern

Full-time

Reference number

220-WHT-2965

Job locations

Wood Green NHS Community Diagnostic Centre

159 High Road

London

N22 6YQ

Job description

Job responsibilities

To act as point of contact for patients and their representatives who contact the modalities and specific areas within the imaging, phlebotomy, and ophthalmology
To ensure that the electronic appointment work list is monitored and that all appointments are made within the specific waiting time requirements and that all relevant paperwork is correctly filed and
To ensure that relevant patient data is recorded in a complete and confidential manner in accordance with Trust policy.
The post holder will work closely with the service lead in their assigned Modality to ensure the smooth running of the service and to suggest and help implement any necessary.

Job description

Job responsibilities

To act as point of contact for patients and their representatives who contact the modalities and specific areas within the imaging, phlebotomy, and ophthalmology
To ensure that the electronic appointment work list is monitored and that all appointments are made within the specific waiting time requirements and that all relevant paperwork is correctly filed and
To ensure that relevant patient data is recorded in a complete and confidential manner in accordance with Trust policy.
The post holder will work closely with the service lead in their assigned Modality to ensure the smooth running of the service and to suggest and help implement any necessary.

Person Specification

Qualifications

Essential

NVQ 3 or equivalent

Experience

Essential

Experience of working in a busy office environment making appointments, problem solving and working with general public.

Desirable

oNHS experience.
oExperience of working in a hospital.

Knowledge

Essential

oCompetent in computer skills (e.g. Word, Excel).
oExcellent communication skills.
oAbility to deal with situations calmly and confidently.

Desirable

oAbility to use the Electronic Record (EPR) or equivalent systems
oAbility to supervise others

Person Specification

Qualifications

Essential

NVQ 3 or equivalent

Experience

Essential

Experience of working in a busy office environment making appointments, problem solving and working with general public.

Desirable

oNHS experience.
oExperience of working in a hospital.

Knowledge

Essential

oCompetent in computer skills (e.g. Word, Excel).
oExcellent communication skills.
oAbility to deal with situations calmly and confidently.

Desirable

oAbility to use the Electronic Record (EPR) or equivalent systems
oAbility to supervise others

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.