Job summary
This role within the administrative team in Emergency Department is to support the smooth running of the department. The role will assist the clinical staff on the shop floor by managing the flow of patients through the department. The role will report to the ED Management Team for all managerial matters.The post holder will be responsible for monitoring, maintaining and updating Medway with regards to patient flow within the ED. This monitoring should include, but is not limited to, Majors, fit2sit area, Resus, Urgent Care, Paediatric ED, with waiting times and pressure areas within the department overall.The post holders will attend the daily nursing and medical handovers and participate in the ED safety huddles.The role will also ensure breaches of the 4 hour standard are monitored and escalated to the Nurse in Charge, Medical Controller and Service Manager as required. Correct breach reasons must always be entered for all breach discharges and this role will be responsible for ensuring this is always adhered to.The post holder will form a key part of the daily operational management of the department and as so will be jointly responsible for ensuring the ED Escalation policy is followed and departmental pressures are escalated as appropriate using the policy.The post holder will also liaise with external organisations as required; for example with the London Ambulance Service and the Mental Health Liaison Team regarding operational pressures and patient plans.
Main duties of the job
Attend the ED handover meetings and review/discuss issues raised from the medical handoverAttend the Safety Huddles to proactively manage breach reasons and escalate to divisional representatives as requiredMonitor total number of patients in the ED departmentMonitor waiting time to be seenEnsure breaches are monitored in real-time by the NIC and Consultant and escalate ALL patients over 3 hours without a clear plan in placeEnsure the number of breaches and breach reasons are recorded accurately if not validate and correct on PASUpcoming potential breaches and plan to address to be closely monitoredEnsure potential 12 hour breaches are escalated to Site, Divisional Lead and Chief Operating Officer accordinglySupport ambulance offloads occur within 15 minutes and plan in place if exceeding this time frameEscalate delays in inter-professional standardsEscalation as required and follow up on reasons / actions to address delaysAssist in monitoring and raising awareness of improved clinical documentation, management plans, clerking, and completing NEWS and Sepsis on the Major's screenAssist in monitoring and raising awareness for Speciality doctors to liaise with NIC on arrival, NIC to note arrive time, and Speciality doctor to communicate management plan to nurse looking after the patient and NIC and to notify NIC as soon as possible if patient requires admission
About us
The Whittington Hospital is part of an Integrated Care Organisation committed to delivering high quality health services across its acute hospital and community teams. It offers greater opportunities to work across the boroughs to address the health needs of the local population. By integrating our hospital and community teams, we aim to improve the quality of care to our patients and service users whilst reducing costs by working closely together. Whittington Health also works with other health, social care and voluntary sector partners to support patients and service users from their initial appointment whether it be with a community health team or at the hospital, all the way through to treatment and tailored after care.Whittington Health is one of the three main teaching campuses for the Royal Free and University College Medical School. Whittington Health is currently applying for Foundation Trust status.
Job description
Job responsibilities
Attend the ED handover meetings and review/discuss issues raised from the medical handoverAttend the Safety Huddles to proactively manage breach reasons and escalate to divisional representatives as requiredMonitor total number of patients in the ED department (UCC, Majors, Resus, Obs, etc)Monitor waiting time to be seen (should not exceed 120 min)Ensure breaches are monitored in real-time by the NIC and MC and escalate ALL patients over 3 hours without a clear plan in placeEnsure the number of breaches and breach reasons are recorded accurately if not validate and correct on PASShare learning opportunities with staff to improve accuracy of recoding accurate dataUpcoming potential breaches and plan to address to be closely monitoredEnsure potential 12 hour breaches are escalated to Site, Divisional Lead and Chief Operating Officer accordinglySupport ambulance offloads occur within 15 minutes and plan in place if exceeding this time frameEscalate delays in inter-professional standardsSupport formal nursing and medical handovers occur as allocated times as per MC and NIC SOPsSupport regular board rounds with the NiC and MC as requiredAssist AAU/AEC with facilitating a pull model for patients with expected admissionsEscalation as required and follow up on reasons / actions to address delaysAssist in monitoring and raising awareness of improved clinical documentation, management plans, clerking, and completing NEWS and Sepsis on the Majors screenAssist in monitoring and raising awareness for Speciality doctors to liaise with NIC on arrival, NIC to note arrive time, and Speciality doctor to communicate management plan to nurse looking after the patient and NIC and to notify NIC as soon as possible if patient requires admission
Job description
Job responsibilities
Attend the ED handover meetings and review/discuss issues raised from the medical handoverAttend the Safety Huddles to proactively manage breach reasons and escalate to divisional representatives as requiredMonitor total number of patients in the ED department (UCC, Majors, Resus, Obs, etc)Monitor waiting time to be seen (should not exceed 120 min)Ensure breaches are monitored in real-time by the NIC and MC and escalate ALL patients over 3 hours without a clear plan in placeEnsure the number of breaches and breach reasons are recorded accurately if not validate and correct on PASShare learning opportunities with staff to improve accuracy of recoding accurate dataUpcoming potential breaches and plan to address to be closely monitoredEnsure potential 12 hour breaches are escalated to Site, Divisional Lead and Chief Operating Officer accordinglySupport ambulance offloads occur within 15 minutes and plan in place if exceeding this time frameEscalate delays in inter-professional standardsSupport formal nursing and medical handovers occur as allocated times as per MC and NIC SOPsSupport regular board rounds with the NiC and MC as requiredAssist AAU/AEC with facilitating a pull model for patients with expected admissionsEscalation as required and follow up on reasons / actions to address delaysAssist in monitoring and raising awareness of improved clinical documentation, management plans, clerking, and completing NEWS and Sepsis on the Majors screenAssist in monitoring and raising awareness for Speciality doctors to liaise with NIC on arrival, NIC to note arrive time, and Speciality doctor to communicate management plan to nurse looking after the patient and NIC and to notify NIC as soon as possible if patient requires admission
Person Specification
Education / Qualifications
Essential
- NVQ level 4 or equivalent experience in Team Leading & Management
- IT Literate
Skills & Abilities
Essential
- Good interpersonal skills to build positive working relationships with staff and clinicians
- Applicant to have demonstrable skills in written and spoken English that are adequate to enable effective communication about medical topics with patients and colleagues
- Well organised approach to work with strong organisational skills
- Ability to work under pressure in a calm and professional manner
- Ability to multitask and prioritise own work as well as others appropriately
- Willing to make suggestions for change and embrace change
- Flexibility in working hours
- High level of IT literacy, ideally with experience of Medway web clinical system
Knowledge & Experience
Essential
- Working knowledge of Microsoft office suite
- Experience of dealing effectively with difficult situations
Desirable
- Knowledge of working with hospital information systems
- Experience of working in an A&E department
Person Specification
Education / Qualifications
Essential
- NVQ level 4 or equivalent experience in Team Leading & Management
- IT Literate
Skills & Abilities
Essential
- Good interpersonal skills to build positive working relationships with staff and clinicians
- Applicant to have demonstrable skills in written and spoken English that are adequate to enable effective communication about medical topics with patients and colleagues
- Well organised approach to work with strong organisational skills
- Ability to work under pressure in a calm and professional manner
- Ability to multitask and prioritise own work as well as others appropriately
- Willing to make suggestions for change and embrace change
- Flexibility in working hours
- High level of IT literacy, ideally with experience of Medway web clinical system
Knowledge & Experience
Essential
- Working knowledge of Microsoft office suite
- Experience of dealing effectively with difficult situations
Desirable
- Knowledge of working with hospital information systems
- Experience of working in an A&E department
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
