Job summary
Soft Services Manager is responsible for the overall management and service delivery of the Domestic and Portering services.
This post will have full responsibility for the budget of over £2 million.
A key element of this role is always to carry out effective communications to all levels, including particularly complex levels of negotiations relating to tendering processes along with overcoming communication barriers and delivering disciplinary decisions and statements.
To work with service managers: Domestic Manager, Portering Manager and Patient Diningmanager, to deliver the Directorate's strategic and operational agenda.
Responsible for the safe, efficient, and effective delivery of operational services to the agreed standards and within the established financial constraints.
Main duties of the job
Responsible for overall service provision of the following services, in a timely and efficient manner, within the operational constraints and available resources of the Trust:Domestic including Pest Control and washroom hygiene.Portering
Overall management of the following outsources services: pest control and washroom hygiene, ensuring that contractors fulfil their obligations to the Trust and present their services in a way that reflects a positive image of the Trust.
Responsible for all aspects of function staffing, including their deployment, having determined service priorities, recruitment, training safety and welfare.
Participate in the Directorate Emergency On-call arrangement.
Development of a soft services improvement plan for each service.
To act as the lead and be responsible for the following areas:o Cleaningo Portering
Conduct service review meeting, both with internal and external stakeholders
Chair service-related working groups and committees.
Complete statutory and mandatory returns such as Estates Return Information Collection (ERIC) & Premises Assurance Model (PAM)
About us
Whittington Health serves a richly diverse population and works hard to ensure that all our services are fair and equally accessible to everyone. Nowhere is this more obvious than in the way we look after our staff. We aim to employ a workforce which is as representative as possible of this population, so we are open to the value of differences in age, disability, gender, marital status, pregnancy and maternity, race, sexual orientation, and religion or belief. The Trust believes that as a public sector organisation we have an obligation to have recruitment, training, promotion and other formal employment policies and procedures that are sensitive to these differences. We think that by doing so, we are better able to treat our patients as well as being a better place to work.
Job description
Job responsibilities
Assist in the training and development of staff groups within area of responsibility ensuring effective strategies in place to manage the change process.
Assist in the Planning and Development of Facilities Services in line with the Directorates plans for multi-skilling and generic working.
Assist in preparing relevant Capital bids for equipment replacement in line with the strategic needs of the Trust/Directorate.
To develop strategies for the continued development for all services.
To review the strategies periodically, present benchmarking and performance data to the Trust board on a regular basis.
To lead on the development and implementation of policies relating to the services being managed as part of the Soft Services Manager.
Prepare and agree Annual Revenue Budgets and ensuring value for money for all expenditure is achieved.
Assume responsibility for delegated element of the revenue budget and participate in monthly expenditure reviews with the Head of Facilities.
Responsible for ensuring relevant policies and procedures are incorporated withinCapital/Revenue re-development projects.
Advise the Trust and key Client groups on matters in relation to their business, through minimising risk and raising awareness, and be responsible for developing andmonitoring relevant Policies and Procedures.
Responsible for all aspects of Health and Safety Management within all service areas.
Job description
Job responsibilities
Assist in the training and development of staff groups within area of responsibility ensuring effective strategies in place to manage the change process.
Assist in the Planning and Development of Facilities Services in line with the Directorates plans for multi-skilling and generic working.
Assist in preparing relevant Capital bids for equipment replacement in line with the strategic needs of the Trust/Directorate.
To develop strategies for the continued development for all services.
To review the strategies periodically, present benchmarking and performance data to the Trust board on a regular basis.
To lead on the development and implementation of policies relating to the services being managed as part of the Soft Services Manager.
Prepare and agree Annual Revenue Budgets and ensuring value for money for all expenditure is achieved.
Assume responsibility for delegated element of the revenue budget and participate in monthly expenditure reviews with the Head of Facilities.
Responsible for ensuring relevant policies and procedures are incorporated withinCapital/Revenue re-development projects.
Advise the Trust and key Client groups on matters in relation to their business, through minimising risk and raising awareness, and be responsible for developing andmonitoring relevant Policies and Procedures.
Responsible for all aspects of Health and Safety Management within all service areas.
Person Specification
Qualifications
Essential
- Master's degree qualification in Facilities Management
Skills
Essential
- Ability to manage high profile/sensitive situations
- Ability to co-ordinate, manage and motivate a disparate group of Facilities staff in delivering a high-quality customer service.
- First class management and team building skills.
- Proven core skills in senior management relating to: Technology, Finance, Staff management, Health and Safety, Prioritising workload, Meeting deadlines, Leadership
- Ability to Negotiate to successful business conclusions.
- High level of communication skills, including written, oral and presentation skills to large groups of people
- Ability to use and act on own judgement.
- Skills associated with Chairing Committee Meetings
Desirable
- Ability to Chair Disciplinary Hearing and make and deliver sound judgement accordingly.
- High speed accurate typing skills
Knowledge
Essential
- Significant experience at a senior level
- Proven experience within the main key areas of the role
- Managing budgets in the region of £2 Million in a demanding environment
- Proven track record in delivering financial targets.
- Experience of delivering income targets and how to achieve year on year increases.
- Delivering change with time frame
- Proven track record of leading projects to successful conclusion
- Running Committee meeting accurately and professionally
- Chairing disciplinary hearings
Desirable
- Implementing policy and monitoring
- Dealing with Professional Bodies/Agencies
- Delivering high quality services in a demanding environment.
- Dealing with Professional Bodies/Agencies
Personal qualities
Essential
- Effective Leader
- Preparedness to change and lead change.
- Desire to succeed.
- Ability to function well under pressure.
- Strong level of ambition and enthusiasm
- Effective team leader and player
- Willing to learn and develop new skills.
Desirable
- Driver of quality standards
Person Specification
Qualifications
Essential
- Master's degree qualification in Facilities Management
Skills
Essential
- Ability to manage high profile/sensitive situations
- Ability to co-ordinate, manage and motivate a disparate group of Facilities staff in delivering a high-quality customer service.
- First class management and team building skills.
- Proven core skills in senior management relating to: Technology, Finance, Staff management, Health and Safety, Prioritising workload, Meeting deadlines, Leadership
- Ability to Negotiate to successful business conclusions.
- High level of communication skills, including written, oral and presentation skills to large groups of people
- Ability to use and act on own judgement.
- Skills associated with Chairing Committee Meetings
Desirable
- Ability to Chair Disciplinary Hearing and make and deliver sound judgement accordingly.
- High speed accurate typing skills
Knowledge
Essential
- Significant experience at a senior level
- Proven experience within the main key areas of the role
- Managing budgets in the region of £2 Million in a demanding environment
- Proven track record in delivering financial targets.
- Experience of delivering income targets and how to achieve year on year increases.
- Delivering change with time frame
- Proven track record of leading projects to successful conclusion
- Running Committee meeting accurately and professionally
- Chairing disciplinary hearings
Desirable
- Implementing policy and monitoring
- Dealing with Professional Bodies/Agencies
- Delivering high quality services in a demanding environment.
- Dealing with Professional Bodies/Agencies
Personal qualities
Essential
- Effective Leader
- Preparedness to change and lead change.
- Desire to succeed.
- Ability to function well under pressure.
- Strong level of ambition and enthusiasm
- Effective team leader and player
- Willing to learn and develop new skills.
Desirable
- Driver of quality standards
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
