Job summary
The Patient Safety Administrator will work as a member of the Patient Safety Team to support the Head of Patient Safety and wider team to create an organisational safety culture that focuses on high quality care standards, preventing avoidable harm by analysing trends, lessons learned and promoting quality improvement of services provided through evidence-based practice.
This role will be integral to developing and maintaining key administrative processes, including robust tracking and monitoring mechanisms, to ensure the Patient Safety Team is supported in managing its functions across the Trust. This will include the collation of patient safety data, ensuring relevant databases are kept updated with information, and coordinating reports.
This role requires an experienced professional person with excellent organisational and communication skills, who has a flexible approach to work and is sensitive to the content of investigations being managed.
This is an important role to support the Patient Safety team in efficiently carrying out its responsibilities.
Main duties of the job
This post will assist the Patient Safety Information Manager, Head of Patient Safety, and wider Quality Governance Team, by providing day-to-day system and administrative support for patient safety, on the Trust's Risk Management System (DatixWeb).
- The post holder will provide day to day administration of the Trust's risk management system
- Provide support and advice to all users across the Trust trouble shooting issues as they arise and handling queries.
- Maintain the risk management system for the trust
- Ensure LFPSE event data is appropriately monitored ensuring it is being uploaded constantly and accurately to NHSE and acting on any error messages that may arise when events are submitted.
- Take on the role of the Central Alerting System (CAS) Liaison Officer, acknowledging receipt of alerts, interpret and appropriately cascading alerts within the Trust.
- Data analysis and reporting
- Assist the Patient Safety Information Manager with the production of appropriate training materials and organising and arranging of the Datix training sessions.
- Take responsibility for the updating and maintenance of the patient safety intranet pages
- Administer and take minutes for various meetings across the Trust.
About us
Our latest policy known as "Promoting Equality, Diversity and Human Rights" outlines the Trust's commitment to ensuring that no job applicant or employee receives less than favourable treatment on grounds of sex, marital and civil partnership status, gender reassignment, pregnancy and maternity, race, colour, creed, religion or belief, physical disability, mental health, learning difficulty, age or sexual orientation and is not placed at a disadvantage by conditions or requirements that cannot be shown to be justifiable.
Our ICARE values have been created by our staff and are embedded in our appraisal and planning processes and form part of our staff excellence awards.
Job description
Job responsibilities
Please see job description and person specification for more information or contact Bethany Sibley to discuss the role further.
Job description
Job responsibilities
Please see job description and person specification for more information or contact Bethany Sibley to discuss the role further.
Person Specification
Education / Qualifications
Essential
- Good general level of education with GCSE A-C in English and Mathematics
Skills & Abilities
Essential
- Understanding of patient safety and risk management
- Excellent communication skills - both written and verbal, including courteous telephone manner.
- Experience of a logical and organised approach to work.
- Ability to prioritise and manage own workload.
- Ability to work on own initiative.
- Attention to detail
- Ability to liaise with key personnel at all levels throughout the organisation
- Ability to work collaboratively across the diverse groups of staff
- Ability to build relationships of mutual trust with all staff groups especially with clinical and professional staff.
- Proficient in the use of Word, Excel and other databases
Desirable
- Advanced level of keyboard skills that include the ability to enter information accurately and quickly.
Knowledge & Experience
Essential
- Demonstrable experience of Datix system management.
- Clear understanding of how the NHS works including political climate, roles of the NHS and its organisational context.
Desirable
- At least 2 years' experience of working in a risk systems role, preferably in the NHS
- Experience of configuring a database or other IT system
- Demonstrable experience of aggregated/thematic analysis at an organisational level.
- Good working knowledge of Care Quality Commission (CQC), NRLS/LFPSE, and other external safety bodies
Personal Qualities
Essential
- Team player, sensitive to organisational tensions
- Passionate about improving safety and quality of healthcare
- Ability to achieve change through others
- Self-motivated and well organised
- Performance orientated
- Committed to equality of opportunity for patients and staff
Other
Essential
- Flexible approach to the working day.
- Ability to work flexible across a multiple sited and multi-faceted organisation.
Person Specification
Education / Qualifications
Essential
- Good general level of education with GCSE A-C in English and Mathematics
Skills & Abilities
Essential
- Understanding of patient safety and risk management
- Excellent communication skills - both written and verbal, including courteous telephone manner.
- Experience of a logical and organised approach to work.
- Ability to prioritise and manage own workload.
- Ability to work on own initiative.
- Attention to detail
- Ability to liaise with key personnel at all levels throughout the organisation
- Ability to work collaboratively across the diverse groups of staff
- Ability to build relationships of mutual trust with all staff groups especially with clinical and professional staff.
- Proficient in the use of Word, Excel and other databases
Desirable
- Advanced level of keyboard skills that include the ability to enter information accurately and quickly.
Knowledge & Experience
Essential
- Demonstrable experience of Datix system management.
- Clear understanding of how the NHS works including political climate, roles of the NHS and its organisational context.
Desirable
- At least 2 years' experience of working in a risk systems role, preferably in the NHS
- Experience of configuring a database or other IT system
- Demonstrable experience of aggregated/thematic analysis at an organisational level.
- Good working knowledge of Care Quality Commission (CQC), NRLS/LFPSE, and other external safety bodies
Personal Qualities
Essential
- Team player, sensitive to organisational tensions
- Passionate about improving safety and quality of healthcare
- Ability to achieve change through others
- Self-motivated and well organised
- Performance orientated
- Committed to equality of opportunity for patients and staff
Other
Essential
- Flexible approach to the working day.
- Ability to work flexible across a multiple sited and multi-faceted organisation.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
