Job summary
Patient Pathway Administrator
Contract - Permanent - Full-time - 37.5 hours per week
The co-ordination of the patient journey is a critical factor in ensuring the timely and effective delivery of care for patients. This role provides key support for the clinical and administrative teams.
The post holder will be responsible for the provision of high quality administrative and clerical support to the Childrens Continuing Care Team and management of others in the team.
The post holder will facilitate good communication between these staff members and other teams. The post holder will provide a flexible administrative support service across the department as required by workload demands and agreed priorities by their Manager.
Main duties of the job
For more information regarding the main responsibilities of the role, please refer to the attached Job Description
The post holder will be responsible for the provision of high quality administrative and clerical support to the Childrens Continuing Care Team.
About us
Whittington Health serves a richly diverse population and works hard to ensure that all our services are fair and equally accessible to everyone. Nowhere is this more obvious than in the way we look after our staff. We aim to employ a workforce which is as representative as possible of this population, so we are open to the value of differences in age, disability, gender, marital status, pregnancy and maternity, race, sexual orientation, and religion or belief. The Trustbelieves that as a public sector organisation we have an obligation to have recruitment, training, promotion and other formal employment policies and procedures that are sensitive to these differences. We think that by doing so, we are better able to treat our patients as well as being a better place to work.
Job description
Job responsibilities
For more information regarding the main responsibilities of the role, please refer to the attached Job Description
The co-ordination of the patient journey is a critical factor in ensuring the timely and effective delivery of care for patients. This role provides key support for the clinical and administrative teams.
The post holder will be responsible for the provision of high quality administrative and clerical support to the Childrens Continuing Care Team.
The post holder will facilitate good communication between these staff members and other teams. The post holder will provide a flexible administrative support service across the department as required by workload demands and agreed priorities in liaison with their Manager.
Job description
Job responsibilities
For more information regarding the main responsibilities of the role, please refer to the attached Job Description
The co-ordination of the patient journey is a critical factor in ensuring the timely and effective delivery of care for patients. This role provides key support for the clinical and administrative teams.
The post holder will be responsible for the provision of high quality administrative and clerical support to the Childrens Continuing Care Team.
The post holder will facilitate good communication between these staff members and other teams. The post holder will provide a flexible administrative support service across the department as required by workload demands and agreed priorities in liaison with their Manager.
Person Specification
Education
Essential
- Minimum of 5 GCSE
- A Level/BTEC or equivalent experience
- NVQ Level 3 In Business Administration or Customer Care Equivalent
Skills and abilities
Essential
- Experience in dealing with customer complaints and customer care
- The ability to prioritise tasks effectively
Knowledge and Expereince
Essential
- Computer literate, with experience of using a variety of computer programmes
- Knowledge of NHS service provision including the pathway of care
- Knowledge of healthcare administrative systems and processes
- Knowledge of databases, spreadsheets, e.g. PAS, Excel or similar applications
- Knowledge of confidentiality and data protection principles
- Knowledge of Health and Safety
- Knowledge of Equality and Diversity and its application in the work place
- Experience of using a full range of IT/patient administration systems
Personal Qualities
Essential
- Committed to 'patient/client first' philosophy
- Confident to work assertively with multi-disciplinary team
- Team player with collegial working style and willingness to share responsibility
Person Specification
Education
Essential
- Minimum of 5 GCSE
- A Level/BTEC or equivalent experience
- NVQ Level 3 In Business Administration or Customer Care Equivalent
Skills and abilities
Essential
- Experience in dealing with customer complaints and customer care
- The ability to prioritise tasks effectively
Knowledge and Expereince
Essential
- Computer literate, with experience of using a variety of computer programmes
- Knowledge of NHS service provision including the pathway of care
- Knowledge of healthcare administrative systems and processes
- Knowledge of databases, spreadsheets, e.g. PAS, Excel or similar applications
- Knowledge of confidentiality and data protection principles
- Knowledge of Health and Safety
- Knowledge of Equality and Diversity and its application in the work place
- Experience of using a full range of IT/patient administration systems
Personal Qualities
Essential
- Committed to 'patient/client first' philosophy
- Confident to work assertively with multi-disciplinary team
- Team player with collegial working style and willingness to share responsibility
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
