Job summary
We are looking for a positive and enthusiastic person with a strong work ethic and a background in clinical or customer care to join our Lung team as a Band 4 Cancer Support Worker.
We are a forward-thinking, patient-focused team, providing a high standard of care for people diagnosed with lung cancer, embracing change to improve patient experience.
The Lung Cancer Team are an integral part of the Multi-Disciplinary Team (MDT) and work closely with medical/surgical colleagues, diagnostic services, inpatient and outpatient teams to provide a holistic and patient-centred service. The Lung Cancer Support Worker provides a valuable contribution to the patient pathway and supports the Lung Cancer CNS Team with the daily management of patient care.
Main duties of the job
Please see Job Description for full list of main duties.
The main purpose of the Lung Cancer Support Worker is to support people affected by cancer to navigate the complex health and social care system, both during and following completion of cancer treatment. The Lung Cancer Support Worker will facilitate this by building relationships with professionals and supporting patients to access relevant services, including generating referrals on the person's behalf where necessary. The post holder will support the Lung Clinical Nurse Specialist (CNS) to coordinate care by providing a single point of access, including rapid re-entry into the system, for those people identified as having urgent or specialist needs; and to provide education and support for people with non complex care needs.
About us
Whittington Health serves a richly diverse population and works hard to ensure that all our services are fair and equally accessible to everyone. Nowhere is this more obvious than in the way we look after our staff. We aim to employ a workforce which is as representative as possible of this population, so we are open to the value of differences in age, disability, gender, marital status, pregnancy and maternity, race, sexual orientation, and religion or belief. The Trust believes that as a public sector organisation we have an obligation to have recruitment, training, promotion and other formal employment policies and procedures that are sensitive to these differences. We think that by doing so, we are better able to treat our patients as well as being a better place to work.
Please Note: This vacancy has been advertised in accordance with the new NHS pay rate which will take effect from autumn 2024. Please note if your employment starts before the 24/25 pay scales are implemented you will be paid under the 23/24 pay scales and any backpay will be adjusted accordingly. Further information can be found athttps://www.nhsemployers.org/articles/pay-scales-202425.
Job description
Job responsibilities
Please see Job Description for full list of main duties.
- Provide regular supported conversations with the person living with cancer, assessing their holistic needs, and supporting them to self-manage by providing relevant information and advice, and signposting to Macmillan resources and relevant services available, to meet their identified needs.
- Contribute to the completion of the holistic needs assessment and developmentof an individual care plan under the direction of the Lung CNS.
- Following the holistic needs assessment, coordinate care with the person livingwith cancer so they can access the right help at the right time, providing aseamless experience of care. Ensuring the person is able to self-manage andprovide a flexible and personalised response to any changes in nee
- To provide Level 1 psychological support to patients / carers, referring patientswho require Level 2 support to the Lung CNS.
- Provided practical and emotional support to the person living with cancer andtheir families whilst recognising that information needs may change over time.Work with the person to ensure they have all the information and support theyneed at all stages of the cancer journey.
- Triage incoming calls, providing general advice to healthcare professionals andpatients / carers and referring complex / specialist issues to the Lung CNS.
- Provide general telephone advice and refer on or signpost to other sources ofsupport as appropriate.
- Make pre planned outgoing telephone calls to patients to assess ongoing needsand monitor progress, liaising with the Lung CNS and other members of thehealthcare team as appropriate in order to initiate a proactive preventionapproach.
- Coordinate the necessary assessments, appointments, investigations and testsas identified in the patients care plan.
- Support the Lung CNS in the coordination of care to facilitate safe andeffective transition between services in order to provide seamless support forpeople affected by cancer.
- Support the delivery of patient information to ensure people receive appropriateverbal / written communications in a timely manner including printing patientinformation, referring to the Macmillan Cancer Information and Support Serviceand ensuring that patients receive the patient information pack and understand itscontents.
- Document and monitor all aspects of care coordination and service delivery,supporting data collection on Macmillan Right by You acute Performance Metrics,and how people living with cancer use the service, including care, support andfollow up services they access.
- Act as the patient advocate and facilitator in order to resolve issues that may beperceived as barriers to care.
- Evaluate outcomes of care delivery with the Lung CNS.
Job description
Job responsibilities
Please see Job Description for full list of main duties.
- Provide regular supported conversations with the person living with cancer, assessing their holistic needs, and supporting them to self-manage by providing relevant information and advice, and signposting to Macmillan resources and relevant services available, to meet their identified needs.
- Contribute to the completion of the holistic needs assessment and developmentof an individual care plan under the direction of the Lung CNS.
- Following the holistic needs assessment, coordinate care with the person livingwith cancer so they can access the right help at the right time, providing aseamless experience of care. Ensuring the person is able to self-manage andprovide a flexible and personalised response to any changes in nee
- To provide Level 1 psychological support to patients / carers, referring patientswho require Level 2 support to the Lung CNS.
- Provided practical and emotional support to the person living with cancer andtheir families whilst recognising that information needs may change over time.Work with the person to ensure they have all the information and support theyneed at all stages of the cancer journey.
- Triage incoming calls, providing general advice to healthcare professionals andpatients / carers and referring complex / specialist issues to the Lung CNS.
- Provide general telephone advice and refer on or signpost to other sources ofsupport as appropriate.
- Make pre planned outgoing telephone calls to patients to assess ongoing needsand monitor progress, liaising with the Lung CNS and other members of thehealthcare team as appropriate in order to initiate a proactive preventionapproach.
- Coordinate the necessary assessments, appointments, investigations and testsas identified in the patients care plan.
- Support the Lung CNS in the coordination of care to facilitate safe andeffective transition between services in order to provide seamless support forpeople affected by cancer.
- Support the delivery of patient information to ensure people receive appropriateverbal / written communications in a timely manner including printing patientinformation, referring to the Macmillan Cancer Information and Support Serviceand ensuring that patients receive the patient information pack and understand itscontents.
- Document and monitor all aspects of care coordination and service delivery,supporting data collection on Macmillan Right by You acute Performance Metrics,and how people living with cancer use the service, including care, support andfollow up services they access.
- Act as the patient advocate and facilitator in order to resolve issues that may beperceived as barriers to care.
- Evaluate outcomes of care delivery with the Lung CNS.
Person Specification
Education/Qualifications
Essential
- GCSE Level 4 or above or equivalent including Mathematics & English.
- ECDL or equivalent experience.
- Level 3 Health or Social care qualification (NVQ or similar).
- Evidence of continued role development.
Desirable
- Level 1 psychology skills / counselling.
Skilla and abilities
Essential
- Able to use own initiative and work without supervision.
- Able to prioritise own work and work of others.
- Ability to adapt to change within a working situation.
- Problem solving skills.
Desirable
Knowledge and experience
Essential
- Relevant health or social care experience.
- Proficient in use of Microsoft word, Excel, PowerPoint, outlook, and internet.
- Understanding of patient centred care.
Desirable
- Sound knowledge of medical terminology.
- Knowledge of relevant cancer treatments, interventions, and terminology.
- Basic counselling knowledge.
Person Specification
Education/Qualifications
Essential
- GCSE Level 4 or above or equivalent including Mathematics & English.
- ECDL or equivalent experience.
- Level 3 Health or Social care qualification (NVQ or similar).
- Evidence of continued role development.
Desirable
- Level 1 psychology skills / counselling.
Skilla and abilities
Essential
- Able to use own initiative and work without supervision.
- Able to prioritise own work and work of others.
- Ability to adapt to change within a working situation.
- Problem solving skills.
Desirable
Knowledge and experience
Essential
- Relevant health or social care experience.
- Proficient in use of Microsoft word, Excel, PowerPoint, outlook, and internet.
- Understanding of patient centred care.
Desirable
- Sound knowledge of medical terminology.
- Knowledge of relevant cancer treatments, interventions, and terminology.
- Basic counselling knowledge.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
