Job summary
This role is a fixed term post for 18-months, supporting the service transformation programme across Whittington Health's Children and Young People's Services by supporting service leads with qualitative service transformation plans, cost improvement monitoring systems, and upholding project management processes to ensure successful service transformation.
The post holder will work as part of the Transformation Team, reporting to the Service Transformation Manager, but they will also be expected to work with service leads across the senior management team as well as their teams in children's services.
The post holder will support a few specific and focused projects, assisting with quality improvement initiatives, and applying project management disciplines through the application of service improvement tools and techniques to advance service initiatives from project initiation through to project close.
Main duties of the job
- Balance analytical support and template building, along with ad hoc reporting requests for a variety of programmes and projects.
- Lead and manage the various elements of a project, sometimes balancing the requirements of multiple projects at once.
- Work with service managers and clinical leads from a variety of health services within the Trust as well as with partner organisations.
About us
Whittington Health serves a richly diverse population and works hard to ensure that all our services are fair and equally accessible to everyone. Nowhere is this more obvious than in the way we look after our staff. We aim to employ a workforce which is as representative as possible of this population, so we are open to the value of differences in age, disability, gender, marital status, pregnancy and maternity, race, sexual orientation, and religion or belief. The Trustbelieves that as a public sector organisation we have an obligation to have recruitment, training, promotion and other formal employment policies and procedures that are sensitive to these differences. We think that by doing so, we are better able to treat our patients as well as being a better place to work.
Job description
Job responsibilities
Quality and performance improvement responsibilities:
- Assist relevant teams in the management of project tasks in line with the trusts quality improvement strategy
- Create reports and dashboards to support summarised reporting at Board meetings
- Compile and present information to assist in the delivery of quality/service/cost improvement initiatives
- Utilise service improvement techniques within project management scope (PRINCE2/ Lean/ Six sigma/ SPC charts/ Gantt charts) with a change management approach
- Assist with the completion of the plan, do, study, act (PDSA) approach to deliver projects, analysing, assessing, and comparing project outcomes and complex data before resolving issues and adjusting future roll out plans based on the learning
Information management responsibilities: - Ensure a standardised approach for project governance (project initiation documents and quality impact assessments)
- Establish document control systems and create and maintain template filing structures
- Communicate the project procedures and requirements to all project stakeholders
- Escalate emerging concerns, risks, and issues to the Service Transformation Manager to ensure these are managed in line with the project governance, so that concerns can be addressed quickly and appropriately
- Analyse services data sources to provide internal routine reports based on standard procedures. This may involve manipulating and analysing data from multiple sources.
- Assist with the development of new information reporting procedures to adapt to changing Trust requirements
- Support end-users of information with appropriate analyses and interpretation of data to meet the business and service objectives of the Trust
- Promote the understanding of data presentation and analysis techniques such as statistical process control (SPC) charts.
- Build improvement tools and templates within programmes such as Microsoft Excel, making use of Macros and VBA coding where appropriate
Financial responsibilities: - Assist with the tracking of financial deliverables, to ensure project costs and savings are maintained
- Ensure project activities are planned and delivered in line with the financial constraints identified
- Contribute to planning processes, supporting quality improvement outcomes, providing value for money and greater efficiency
- Act in accordance with any delegated responsibilities through the implementation of trust policies and procedures and adherence to the Trust Constitution and Standing Financial Instructions
Communication responsibilities: - Ensure service managers and senior managers receive robust and timely information that will provide sufficient information to support informed decision-making
- Produce update reports and other presentations as requested by service leads. This may involve the contribution to reports for external organisations and stakeholders
- Ensure communication is appropriate for target audiences. Make recommendations and present findings at all levels throughout the Trust and to external partners as required
- Deal appropriately with issues and queries raised by internal and external stakeholders, escalating to relevant project senior responsible officers where necessary
- Maintain and promote effective communications, to ensure that all stakeholders are fully informed and engaged in proposed changes
- Identify and incorporate the views and needs of service users, the public, and other stakeholders and ensure their voices are evident in all stages of the project.
Job description
Job responsibilities
Quality and performance improvement responsibilities:
- Assist relevant teams in the management of project tasks in line with the trusts quality improvement strategy
- Create reports and dashboards to support summarised reporting at Board meetings
- Compile and present information to assist in the delivery of quality/service/cost improvement initiatives
- Utilise service improvement techniques within project management scope (PRINCE2/ Lean/ Six sigma/ SPC charts/ Gantt charts) with a change management approach
- Assist with the completion of the plan, do, study, act (PDSA) approach to deliver projects, analysing, assessing, and comparing project outcomes and complex data before resolving issues and adjusting future roll out plans based on the learning
Information management responsibilities: - Ensure a standardised approach for project governance (project initiation documents and quality impact assessments)
- Establish document control systems and create and maintain template filing structures
- Communicate the project procedures and requirements to all project stakeholders
- Escalate emerging concerns, risks, and issues to the Service Transformation Manager to ensure these are managed in line with the project governance, so that concerns can be addressed quickly and appropriately
- Analyse services data sources to provide internal routine reports based on standard procedures. This may involve manipulating and analysing data from multiple sources.
- Assist with the development of new information reporting procedures to adapt to changing Trust requirements
- Support end-users of information with appropriate analyses and interpretation of data to meet the business and service objectives of the Trust
- Promote the understanding of data presentation and analysis techniques such as statistical process control (SPC) charts.
- Build improvement tools and templates within programmes such as Microsoft Excel, making use of Macros and VBA coding where appropriate
Financial responsibilities: - Assist with the tracking of financial deliverables, to ensure project costs and savings are maintained
- Ensure project activities are planned and delivered in line with the financial constraints identified
- Contribute to planning processes, supporting quality improvement outcomes, providing value for money and greater efficiency
- Act in accordance with any delegated responsibilities through the implementation of trust policies and procedures and adherence to the Trust Constitution and Standing Financial Instructions
Communication responsibilities: - Ensure service managers and senior managers receive robust and timely information that will provide sufficient information to support informed decision-making
- Produce update reports and other presentations as requested by service leads. This may involve the contribution to reports for external organisations and stakeholders
- Ensure communication is appropriate for target audiences. Make recommendations and present findings at all levels throughout the Trust and to external partners as required
- Deal appropriately with issues and queries raised by internal and external stakeholders, escalating to relevant project senior responsible officers where necessary
- Maintain and promote effective communications, to ensure that all stakeholders are fully informed and engaged in proposed changes
- Identify and incorporate the views and needs of service users, the public, and other stakeholders and ensure their voices are evident in all stages of the project.
Person Specification
Qualifications
Essential
- University degree or equivalent experience
Desirable
- Project management qualification
Knowledge & experience
Essential
- Demonstrate learning from experience in administrative processes
- Experience managing a project start to finish
- Knowledge of the principles of change management
Desirable
- Experience working in similar role in NHS/ public sector
- Experience in a project manager role
- Experience using electronic patient systems
Skills
Essential
- Excellent written and verbal communication skills
- Excellent data analysis skills and ability to source, analyse, and present data
- Ability to build and maintain performance dashboards
- Ability to work as part of a team
- Organised and able to prioritise tasks to meet deadlines
Desirable
- Ability to use coding/programming software to build reports and complex templates
Person Specification
Qualifications
Essential
- University degree or equivalent experience
Desirable
- Project management qualification
Knowledge & experience
Essential
- Demonstrate learning from experience in administrative processes
- Experience managing a project start to finish
- Knowledge of the principles of change management
Desirable
- Experience working in similar role in NHS/ public sector
- Experience in a project manager role
- Experience using electronic patient systems
Skills
Essential
- Excellent written and verbal communication skills
- Excellent data analysis skills and ability to source, analyse, and present data
- Ability to build and maintain performance dashboards
- Ability to work as part of a team
- Organised and able to prioritise tasks to meet deadlines
Desirable
- Ability to use coding/programming software to build reports and complex templates
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
