Operational Service Manager - Wood Green CDC

Job responsibilities

Principle Accountabilities

Operational

To lead the WGCDC team to ensure compliance against performance measures: finance, activity and quality providing advice, analysis, and information as required.

To support the WH General Manager and the ICSU Senior team in the monitoring of activity and income so that the contracted plan is delivered

To work with support services, departments and organisations that impact on the ICSU, negotiating action and change when necessary

To provide regular feedback on service performance to the ICSU performance meetings and ICSU board

To develop with the clinical leads and service managers/assistant general manager a clear process which enables monitoring of quality, human resources, performance, and finance indicators to generate a culture of high performance and quality improvement.

To ensure the effective management of the asset register and the equipment replacement programme, appropriate management, maintenance and procurement of contracts and equipment. Responsible for managing the business process in relation to bids for capital equipment.

To be responsible for all aspects of procurement for the department(s) to ensure best value and efficient use of resources

To be responsible for a range of policy implementation and service development.

To be responsible for ensuring data quality across the service(s) and ensure corrective action is taken where data quality problems are detected.

To continue to develop and implement robust information management systems within the service(s)

To continue to develop and sustain a robust communication structure within the team(s).

To facilitate and chair multidisciplinary meetings that assist with the coordination and delivery of WHI and WGCDC services.

Communications

To contribute to the development of the environment

To communicate effectively with a wide range of people to explore complex issues and to make complex decisions

To effectively communicate complex and sensitive condition related information to patients and relatives which requires empathy and reassurance

To influence and prioritise the development of knowledge, ideas and work practice in self and others

To encourage others to seek advice and solutions to problems

To competently receive sensitive information concerning patients medical conditions as appropriate and to provide information using persuasive, reassuring skills as required e.g., breaking bad news/special needs.

To identify and manage challenging behaviours

Service Improvement

To understand the implications of and manage a developing and changing service. Assist in the development of new ideas, methods of working and encourage staff to do likewise.

Liaison with other service managers and clinical leads to understand strategy and the impact/requirements of business cases.

Undertake strategic and service policy development in conjunction with professional leads and support the senior team in business planning to support corporate aims and objectives.

Lead in the development of business cases for service developments in ACW ICSU, ensuring that the implications of service changes or developments have been accurately assessed.

To work with clinicians, other managers and staff to continuously improve the quality and timelines of services in order to improve the patients, users and staff experience.

Finance management and Business Planning

To be a named budget holder, maximising the use of resources and delivering a balanced budget. Lead the contribution to the delivery of the ICSU efficiency target.

To work in close association with the ICSU finance team to ensure sound financial management, effective communication, and financial reporting.

To identify, communicate and implement robust Cost Improvement Programmes (CIP) in the departments.

To ensure compliance with the Trusts Standing Financial Instructions (SFI)

To manage demand and capacity in relation to performance to ensure access and appropriate utilisation of all resources, ensuring robust processes to maximise efficiency and meet ICSU objectives

To undertake capacity and demand reviews to inform sustainability of services in line with business developments

Strategic Management

To contribute to the annual and business planning process for ACW ICUS services, linking with the General Manager, service managers, matrons/CNS, nursing staff and clinical leads regarding operative capacity and demand.

To ensure that a robust system is in place for the delivery and dissemination of Trust and ICSU objectives across the department

Human Resources

To be responsible for ensuring that all staff within the departments have access to appraisal and that all personal development plans are linked to the ICSU and Trust wide objectives.

To ensure that appropriate Human Resources (HR) procedures are implemented i.e. recruitment and selection, sickness and disciplinary procedures.

To ensure the department fosters a positive learning environment for all staff and students.

To co-ordinate leadership development programmes. Developing leadership skills within the workplace.

To participate in the development of Training and Development Strategy at ICSU level.

To support and develop internal and external educational programmes/study days

To ensure compliance with mandatory training.

Governance

To develop and implement a governance strategy which is multidisciplinary in collaboration with the clinical leads.

To be responsible for maintenance of the risk register for ACW ICSU services in collaboration with the clinical leads.

To ensure that all services within the area of responsibility meet the Care Quality Commission (CQC) standards.

To generate a culture of safety and governance across all areas of responsibility.

To ensure that there is a clinical audit programme for each area of responsibility in collaboration with the general manager and the clinical leads

The post holder will undertake other duties as may be required to achieve the Trusts objectives, commensurate with the grading of the post.

Education & Qualifications

Essential

• Educated to degree level or equivalent level of experience
• Further education, training or experience to Masters level or equivalent
• Evidence of continuing professional development

Desirable

• Post graduate management qualification
• Project management qualification
• oHCPC Registration

Experience & Knowledge

Essential

• Significant management experience in a complex organisation at senior level including operational responsibility
• Experience of producing information, monitoring performance and identifying opportunity for service improvement
• Sound understanding of financial reporting mechanisms, budget management and setting and ability to deliver significant cost improvement programmes
• Proven track record of achieving challenging health care standards
• Experience and knowledge of short medium and long term strategy and business planning techniques and managing business processes
• Experience of monitoring data & information on performance and highlighting variances
• Experience of working on projects and/or in a complex programme environment.
• Experience of managing and hearing performance issues

Desirable

• Experience of working within the NHS within an acute hospital environment
• Experience of leading change programmes
• Understands quality assurance processes and their application
• Experience of working within a devolved management structure
• Experience of data analysis and data modelling tools

Management & Leadership style

Essential

• Motivated by achieving outcomes that benefit financially, with a belief that a business focussed approach is consistent with delivering high quality care
• Results orientated, and committed to developing a culture of responsibility and accountability
• Ability to relate to medical and clinical managers understanding different education, approaches, styles and expertise, and to harness this different skill set to achieve top performance and create synergy within the team
• Able to work effectively and is comfortable with achieving through influence and leadership through influence and leadership rather than direct managerial authority
• Effective communicator/negotiator/ influencer
• Collaborative style
• Confident, prepared to challenge across boundaries
• Develops self and role, needs limited prescription or direction
• Ability to work in partnerships with others

Skills and Abilities

Essential

• Problem solving
• Has the capacity to analyse problems in a logical and structured way, generating optimal and innovative solutions and adapting approaches to problem-solving to achieve sustainable outcomes
• Insight
• Has good insight and ability to handle constructive criticism
• Highly effective teamwork skills; able to acknowledge own limitations and work with others collaboratively to provide solutions for best long term care
• Influencing & negotiating
• Ability to motivate staff to deliver challenging targets
• First class organisational skills
• Demonstrates tenacity in dealing with issues
• Tactful, diplomatic and at ease with all kinds of people
• Industrious and versatile

Desirable

• Able to anticipate problems, to understand the driving forces behind problems, or potential problems and being able to identify and use levers to achieve change

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).