Job summary
We are looking for an expert to lead our Telecommunications team at Whittington Health NHS Trust. You will be responsible for leading and managing our team as well as managing our critical telecommunications infrastructure and relationships. The post holder will be responsible for providing mobiles, VOIP, fixed line, bleep/pager, SMS, call centre services across the Trust and leading on projects to upgrade and develop these systems.
You will need strong team leadership and communication skills with the ability to engage across a wide group of stakeholders and build good relationships with suppliers. You should have experience in the planning, management and delivery of telecommunications infrastructure projects. You will also need the relevant technical, problem management and mentoring skills.
Main duties of the job
Be responsible for the ongoing design, planning, configuration, deployment, and maintenance of an enterprise telecoms infrastructure for the Whittington Health NHS Trust.
- Manage Telecommunications team (currently 3 staff)
- Planning and prioritising the work of the team to ensure it is delivered in a timely manner and to a high standard.
- Develop strong relationships with the Trust management and emergency planning staff.
- Manage 3rd line suppliers and contracts.
- Manage service development and planning.
- Provide leadership in identifying hardware and software purchases, ensuring that they are consistent with the Trust's IT Strategy and NHS technology guidelines.
- To lead telecoms and related projects on behalf of the Trust as required
- Resolve complex, critical and sensitive telecommunications issues
- Provide 3rd line technical support to Telecommunication team & IM&T service desk staff
- Be a source of technical and user documentation.
Responsible for the following Telecommunication services
- Mitel IP Telephony network
- Netcall Liberty Converse - Contact Centre, Patient text reminder, Voicemail
- Trust internal & external paging/ Multitone Bleep System
- Trusts ISDX PABX
- Trusts Voice network links & telephony lines
- Trust Mobile phone device fleet, connections & infrastructure
- Trust Oak Call Logger
About us
Whittington Health serves a richly diverse population and works hard to ensure that all our services are fair and equally accessible to everyone. Nowhere is this more obvious than in the way we look after our staff. We aim to employ a workforce which is as representative as possible of this population, so we are open to the value of differences in age, disability, gender, marital status, pregnancy and maternity, race, sexual orientation, and religion or belief. The Trustbelieves that as a public sector organisation we have an obligation to have recruitment, training, promotion and other formal employment policies and procedures that are sensitive to these differences. We think that by doing so, we are better able to treat our patients as well as being a better place to work.
Job description
Job responsibilities
Be responsible for the ongoing design, planning, configuration, deployment, and maintenance of an enterprise telecoms infrastructure for the Whittington Health NHS Trust.
- Manage Telecommunications team (currently 3 staff)
- Planning and prioritising the work of the team to ensure it is delivered in a timely manner and to a high standard.
- Develop strong relationships with the Trust management and emergency planning staff.
- Manage 3rd line suppliers and contracts.
- Manage service development and planning.
- Provide leadership in identifying hardware and software purchases, ensuring that they are consistent with the Trusts IT Strategy and NHS technology guidelines.
- To lead telecoms and related projects on behalf of the Trust as required
- Resolve complex, critical and sensitive telecommunications issues
- Provide 3rd line technical support to Telecommunication team & IM&T service desk staff
- Be a source of technical and user documentation.
Responsible for the following Telecommunication services
- Mitel IP Telephony network
- Netcall Liberty Services Contact Centre, Patient text reminder, Voicemail
- Trust internal & external paging/ Multitone Bleep System
- Trusts ISDX PABX
- Trusts Voice network links & telephony lines
- Trust Mobile phone device fleet, connections & infrastructure
- Trust Oak Call Logger
Job description
Job responsibilities
Be responsible for the ongoing design, planning, configuration, deployment, and maintenance of an enterprise telecoms infrastructure for the Whittington Health NHS Trust.
- Manage Telecommunications team (currently 3 staff)
- Planning and prioritising the work of the team to ensure it is delivered in a timely manner and to a high standard.
- Develop strong relationships with the Trust management and emergency planning staff.
- Manage 3rd line suppliers and contracts.
- Manage service development and planning.
- Provide leadership in identifying hardware and software purchases, ensuring that they are consistent with the Trusts IT Strategy and NHS technology guidelines.
- To lead telecoms and related projects on behalf of the Trust as required
- Resolve complex, critical and sensitive telecommunications issues
- Provide 3rd line technical support to Telecommunication team & IM&T service desk staff
- Be a source of technical and user documentation.
Responsible for the following Telecommunication services
- Mitel IP Telephony network
- Netcall Liberty Services Contact Centre, Patient text reminder, Voicemail
- Trust internal & external paging/ Multitone Bleep System
- Trusts ISDX PABX
- Trusts Voice network links & telephony lines
- Trust Mobile phone device fleet, connections & infrastructure
- Trust Oak Call Logger
Person Specification
shortlisting criteria
Essential
- Experience managing telephony service2 years plus
Desirable
shortlisting criteria
Essential
- Project managementSignificant experience of leading and delivering telephony projects
shortlisting criteria
Essential
- Technical experiencesignificant experience - Mitel/VOIP, Bleep/pagers, Netcall/contact centres, Mobile, PABX
Person Specification
shortlisting criteria
Essential
- Experience managing telephony service2 years plus
Desirable
shortlisting criteria
Essential
- Project managementSignificant experience of leading and delivering telephony projects
shortlisting criteria
Essential
- Technical experiencesignificant experience - Mitel/VOIP, Bleep/pagers, Netcall/contact centres, Mobile, PABX
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
