Job summary
BAND 3 ADMINISTRATOR FOR VIRTUAL FRACTURE CLINIC AT THE ORTHPEADICS
An exciting opportunity has arisen to become part of virtual fracture clinic teams The job involves working 5 days per week (Mon - Fri) .
The post holder will be responsible for providing a high quality appointments booking and referral management service for all patients, including two-week wait patients, partial and direct bookings and choose and book appointments. Appointments can be made by phone, face-to-face, e-mail or by choose & book. The role incorporates general office duties to all users of the service, in an efficient, professional, and responsible manner.
Main duties of the job
- to work with an established administrative team and contribute strong, reliable, and consistent admin support.
- deal with telephone enquires in a courteous and professional manner.
- receive and correctly process referrals into several services.
- book appointments using the patient electronic record system.
- update and maintain patient electronic record accurately and timely.
About us
Whittington Health serves a richly diverse population and works hard to ensure that all our services are fair and equally accessible to everyone. Nowhere is this more obvious than in the way we look after our staff. We aim to employ a workforce which is as representative as possible of this population, so we are open to the value of differences in age, disability, gender, marital status, pregnancy and maternity, race, sexual orientation, and religion or belief.
The Trustbelieves that as a public sector organisation we have an obligation to have recruitment, training, promotion and other formal employment policies and procedures that are sensitive to these differences. We think that by doing so, we are better able to treat our patients as well as being a better place to work.
Job description
Job responsibilities
The post holder will play an important role in the provision of high-quality administrative support to our Virtual Fracture team.
The post holder will have excellent communication skills, be a proactive team member and have a strong eye for detail. They should be passionate about patient care and will have excellent interpersonal, organisational, administration and computer skills.
MAIN DUTIES
- to work with an established administrative team and contribute strong, reliable, and consistent admin support.
- deal with telephone enquires in a courteous and professional manner.
- receive and correctly process referrals into several services.
- book appointments using the patient electronic record system.
- update and maintain patient electronic record accurately and timely.
- book clinical rooms for appointments.
- process letters and reports for discharge.
- manage generic service inboxes efficiently and timely ensuring urgent emails are highlighted and prompt action is taken.
- ability to prioritise their own workload.
- diary management and appointment booking.
- general administrative tasks such as photocopying, sorting post, scanning, and uploading.
- provide reception cover as needed to the health centre community reception areas.
- to attend and contribute to team and service meetings.
- keep up to date with mandatory training.
Job description
Job responsibilities
The post holder will play an important role in the provision of high-quality administrative support to our Virtual Fracture team.
The post holder will have excellent communication skills, be a proactive team member and have a strong eye for detail. They should be passionate about patient care and will have excellent interpersonal, organisational, administration and computer skills.
MAIN DUTIES
- to work with an established administrative team and contribute strong, reliable, and consistent admin support.
- deal with telephone enquires in a courteous and professional manner.
- receive and correctly process referrals into several services.
- book appointments using the patient electronic record system.
- update and maintain patient electronic record accurately and timely.
- book clinical rooms for appointments.
- process letters and reports for discharge.
- manage generic service inboxes efficiently and timely ensuring urgent emails are highlighted and prompt action is taken.
- ability to prioritise their own workload.
- diary management and appointment booking.
- general administrative tasks such as photocopying, sorting post, scanning, and uploading.
- provide reception cover as needed to the health centre community reception areas.
- to attend and contribute to team and service meetings.
- keep up to date with mandatory training.
Person Specification
Education / Qualifications
Essential
- Good standard of general education including GCSE English and Maths Grade C or above or equivalent
Skills & Abilities
Essential
- Ability to use MS Office, Excel, Power point and Outlook
- Ability to work on own initiative and organise own workload with limited supervision
- Ability to use electronic records
Knowledge & Experience
Essential
- Customer focused
- experience of working in a busy administration environment
- An understanding and awareness of confidentiality
Person Specification
Education / Qualifications
Essential
- Good standard of general education including GCSE English and Maths Grade C or above or equivalent
Skills & Abilities
Essential
- Ability to use MS Office, Excel, Power point and Outlook
- Ability to work on own initiative and organise own workload with limited supervision
- Ability to use electronic records
Knowledge & Experience
Essential
- Customer focused
- experience of working in a busy administration environment
- An understanding and awareness of confidentiality
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
