Job summary
The Patient Pathway Co-ordinator (PPC) will work within dedicated speciality clinical areas to facilitate the smooth running of the patient journey by ensuring that co-ordinated and streamlined administrative processes revolve around the patient and their individual needs. Provide cross-cover for other Patient Pathway Co-ordinators to ensure a consistent and effective administration service is maintained at all times.
Main duties of the job
The PPC will assist the patient throughout their hospital experience to ensure that care provided is timely, efficient, and appropriate in regards to all members of the healthcare/ multidisciplinary team. The PPC is responsible for ensuring the safe and efficient management of the patient throughout their pathway, ensuring the patients and carer experience is central to every stage of the patient journey, and ensuring potential breaches of RTT (referral to treatment) waiting times targets are avoided or escalated to the relevant manager. The post holder will proactively manage and track the progress of all referrals to ensure each stage of the pathway is fully planned and booked, whilst also working with colleagues throughout the Trust to ensure waiting time targets are achieved. They will be required to assist in the data quality and validation, ensuring all patients have recorded pathway start dates.
About us
Whittington Health serves a richly diverse population and works hard to ensure that all our services are fair and equally accessible to everyone. Nowhere is this more obvious than in the way we look after our staff. We aim to employ a workforce which is as representative as possible of this population, so we are open to the value of differences in age, disability, gender, marital status, pregnancy and maternity, race, sexual orientation, and religion or belief. The Trustbelieves that as a public sector organisation we have an obligation to have recruitment, training, promotion and other formal employment policies and procedures that are sensitive to these differences. We think that by doing so, we are better able to treat our patients as well as being a better place to work.
Job description
Job responsibilities
To oversee the patient journey to ensure, in conjunction with booking staff, that patients are scheduled in accordance with principles and target waiting times as set out in the NHSConstitution and Health and Social Care Bill 2011 (e.g. 18 Week Referral to Treatment,Going Further on Cancer Waits etc.), taking action to expedite patient pathways where necessary. Ensure cancellations are rescheduled and recorded in accordance with Trust policy.To provide where requested administrative support to consultant/clinical teams including the management of clinicians diaries/timetables. Attend regular meetings with consultant teams, MDT teams, clinical staff, clinical directorates /departments and/or general managers as required for efficient processes.To receive and manage referrals into surgical services, including data entry for patient registration, referrals, appointment information and discharge.
Liaising with health professionals regarding clinical decisions on referrals.Upload correspondence referrals on to EDMS (Electronic Document Management System).Organise and maintain support for clinical staff to ensure smooth running of the service.Using initiative to identify all possible opportunities to anticipate and streamline the work and responsibilities of the clinical team.To be responsible for the day-to-day management of Medway Clinic diaries in line with the needs of the department. Supporting Clinicians by identifying and reporting whereproblems may arise e.g. reports not received back, lack of staff on site, double booking of patients or holidays/meetings not marked out in the diary.
Job description
Job responsibilities
To oversee the patient journey to ensure, in conjunction with booking staff, that patients are scheduled in accordance with principles and target waiting times as set out in the NHSConstitution and Health and Social Care Bill 2011 (e.g. 18 Week Referral to Treatment,Going Further on Cancer Waits etc.), taking action to expedite patient pathways where necessary. Ensure cancellations are rescheduled and recorded in accordance with Trust policy.To provide where requested administrative support to consultant/clinical teams including the management of clinicians diaries/timetables. Attend regular meetings with consultant teams, MDT teams, clinical staff, clinical directorates /departments and/or general managers as required for efficient processes.To receive and manage referrals into surgical services, including data entry for patient registration, referrals, appointment information and discharge.
Liaising with health professionals regarding clinical decisions on referrals.Upload correspondence referrals on to EDMS (Electronic Document Management System).Organise and maintain support for clinical staff to ensure smooth running of the service.Using initiative to identify all possible opportunities to anticipate and streamline the work and responsibilities of the clinical team.To be responsible for the day-to-day management of Medway Clinic diaries in line with the needs of the department. Supporting Clinicians by identifying and reporting whereproblems may arise e.g. reports not received back, lack of staff on site, double booking of patients or holidays/meetings not marked out in the diary.
Person Specification
Qualifications
Essential
- Minimum of 5 GCSEs or equivalent including English and Mathematics
- A-Level / B-Tec or equivalent experience.
Desirable
- ECDL.
- NVQ level 3 in Business Administration or Customer Care of equivalent.
Experience
Essential
- Experience of using a full range of IT/Patient administration systems
- Experience of patient administration work in a healthcare setting
Desirable
- One year's experience working in a similar role in a hospital/health care setting.
Skills
Essential
- Experience dealing with customer complaints and customer care.
- The ability to prioritise tasks effectively
Knowledge
Essential
- Computer literate, with experience of using a keyboard.
- Knowledge of NHS service provision including the pathway of care
- Knowledge of databases, spreadsheets e.g. PAS, Excel or similar applications
- Knowledge of healthcare administrative systems and processes
Desirable
- Understanding of medical terminology
Personal attributes
Essential
- Demonstrates excellent interpersonal, verbal and written communication skills.
- Proactive, takes own initiative
- Willing to take ownership and accountability
- Team player with collegial working style and willingness to share responsibility
Other relevant requirements
Essential
- Willingness to work flexible hours to meet the needs of the service.
Person Specification
Qualifications
Essential
- Minimum of 5 GCSEs or equivalent including English and Mathematics
- A-Level / B-Tec or equivalent experience.
Desirable
- ECDL.
- NVQ level 3 in Business Administration or Customer Care of equivalent.
Experience
Essential
- Experience of using a full range of IT/Patient administration systems
- Experience of patient administration work in a healthcare setting
Desirable
- One year's experience working in a similar role in a hospital/health care setting.
Skills
Essential
- Experience dealing with customer complaints and customer care.
- The ability to prioritise tasks effectively
Knowledge
Essential
- Computer literate, with experience of using a keyboard.
- Knowledge of NHS service provision including the pathway of care
- Knowledge of databases, spreadsheets e.g. PAS, Excel or similar applications
- Knowledge of healthcare administrative systems and processes
Desirable
- Understanding of medical terminology
Personal attributes
Essential
- Demonstrates excellent interpersonal, verbal and written communication skills.
- Proactive, takes own initiative
- Willing to take ownership and accountability
- Team player with collegial working style and willingness to share responsibility
Other relevant requirements
Essential
- Willingness to work flexible hours to meet the needs of the service.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
