Job summary
This is an exciting opportunity to join our ambitious, caring and innovative Neurodevelopmental Team (NDT) in Islington CAMHS. We are a multidisciplinary team who assess children and young people aged 5-18 years for autism and ADHD (and learning disabilities that co-occur with these conditions). Our team includes Clinical and Counselling psychology, Speech and Language therapy, Occupational therapy, Paediatrics, Psychiatry. We are fortunate to have a Parent worker in the team, and support from our Band 4 Team administrator and Assistant psychologist.
With the ongoing increase in demand for neurodevelopmental assessments, we are really keen to bring in a new role to our team to help us think about how we can offer the best and most efficient service so that we can help as many children and young people as possible have the best outcomes. With this in mind the post holder should be a creative and clear thinker, with administrative experience, and with excellent skills with technology to help us to put in place effective systems to manage our large caseload and to monitor through put and the quality of the service we provide.
We are keen to encourage applications from those who represent our local community and the neuro divergent population we are working with. Please do get in touch if we can support you with your application, or if you have any questions about whether the post can be flexible in a way that would enable you to take it on.
Main duties of the job
This post holder will be responsible for the management of the Neurodevelopmental Team waiting list and caseload with close liaison with the NDT team managers, team psychiatrist and the NDT team administrator, as well as managing NDT assessment and follow up clinics efficiently ensuring patients are booked for reviews and that reports, and care plans are sent in a timely way. Alongside senior clinicians, the postholder will be responsible for creating new systems to improve efficiency across the care pathways and manage data and reports summarising activity.
The post will include liaison with parents and older young people in relation to their waiting times, their needs whilst on the waiting list, and their appointments.
About us
Whittington Health serves a richly diverse population and works hard to ensure that all our services are fair and equally accessible to everyone. Nowhere is this more obvious than in the way we look after our staff. We aim to employ a workforce which is as representative as possible of this population, so we are open to the value of differences in age, disability, gender, marital status, pregnancy and maternity, race, sexual orientation, and religion or belief. The Trust believes that as a public sector organisation we have an obligation to have recruitment, training, promotion and other formal employment policies and procedures that are sensitive to these differences. We think that by doing so, we are better able to treat our patients as well as being a better place to work.
Job description
Job responsibilities
Management of the NDT waiting list and ADHD medication clinics for Psychiatry
- To manage and update the waiting list spreadsheet ensuring the data is accurate and up to date at all times
- To set up medication clinics in clinicians diaries by contacting clients, booking them into appointments and sending out appointments letters as necessary
- Through close liaison with the Team Manager, to manage the Team waiting lists, allocating cases, contacting clients, booking them into appointments and sending out appointment papers as necessary.
Management of systems and data
- To develop a data management system to monitor throughput of neurodevelopmental assessments.
- To ensure that an accurate and up-to-date patient record is maintained by updating RiO as necessary. Training will be provided.
- To support timely completion of outcome measures for all clients, and to ensure these are appropriately recorded on POD.
- To support clinicians to record all direct and indirect activity on the RIO system so that the teams activity levels are accurately represented in reports to senior management and commissioners.
- To produce routine reports to team managers in conjunction with the service manager that enable routine monitoring of clinical work and strategic development.
- Implementing a shared email inbox to improve communication for parents/carers of CYP on medication. This will be shared with the B6 CAMHS clinicians and the Team managers.
Management of staff
- To provide guidance and support to Band 4 team administrator and Band 4 Assistant Psychologist
- To promote the continual development of staff under their line management through training and conduct annual appraisals of those staff.
- To monitor sickness and absence and time keeping of those staff under their line management
- To oversee the annual leave of staff under their management ensuring that workloads are covered as necessary
- To take responsibility for dealing with any employment or disciplinary issues for those staff under their line management
Other administrative tasks
- In collaboration with clinical staff, responding to waiting list or other queries via telephone or email.
- To attend NDT meetings and support the team with any other administrativetasks as required.
- The post holder will be responsible to processing orders for the team via Pecos and liaising with the procurement team as necessary.
- The post holder to provide administrative support as required in the absence of the Administration Manager and Senior Administrator
- The Job description (JD) is an overview and not an exhaustive list, you maybe asked to take on tasks that sit outside the JD but with in the job grading competence.
Job description
Job responsibilities
Management of the NDT waiting list and ADHD medication clinics for Psychiatry
- To manage and update the waiting list spreadsheet ensuring the data is accurate and up to date at all times
- To set up medication clinics in clinicians diaries by contacting clients, booking them into appointments and sending out appointments letters as necessary
- Through close liaison with the Team Manager, to manage the Team waiting lists, allocating cases, contacting clients, booking them into appointments and sending out appointment papers as necessary.
Management of systems and data
- To develop a data management system to monitor throughput of neurodevelopmental assessments.
- To ensure that an accurate and up-to-date patient record is maintained by updating RiO as necessary. Training will be provided.
- To support timely completion of outcome measures for all clients, and to ensure these are appropriately recorded on POD.
- To support clinicians to record all direct and indirect activity on the RIO system so that the teams activity levels are accurately represented in reports to senior management and commissioners.
- To produce routine reports to team managers in conjunction with the service manager that enable routine monitoring of clinical work and strategic development.
- Implementing a shared email inbox to improve communication for parents/carers of CYP on medication. This will be shared with the B6 CAMHS clinicians and the Team managers.
Management of staff
- To provide guidance and support to Band 4 team administrator and Band 4 Assistant Psychologist
- To promote the continual development of staff under their line management through training and conduct annual appraisals of those staff.
- To monitor sickness and absence and time keeping of those staff under their line management
- To oversee the annual leave of staff under their management ensuring that workloads are covered as necessary
- To take responsibility for dealing with any employment or disciplinary issues for those staff under their line management
Other administrative tasks
- In collaboration with clinical staff, responding to waiting list or other queries via telephone or email.
- To attend NDT meetings and support the team with any other administrativetasks as required.
- The post holder will be responsible to processing orders for the team via Pecos and liaising with the procurement team as necessary.
- The post holder to provide administrative support as required in the absence of the Administration Manager and Senior Administrator
- The Job description (JD) is an overview and not an exhaustive list, you maybe asked to take on tasks that sit outside the JD but with in the job grading competence.
Person Specification
Skills and abilities
Essential
- Excellent verbal and written communication skills with the ability to interact effectively with staff at all levels
- Ability to work as a member of a team
- Excellent MS Office Excel skills - Word, Excel, PowerPoint, Outlook
- Ability to plan and work to deadlines, prioritise and multitask and manage own workload
Desirable
- Typing skills - 50-60 wpm
Knowledge and experience
Essential
- Experience in an administrative role within an NHS setting
- Experience of dealing with the public
- Experience of using electronic patient record systems (e.g RIo)
- Experience of working with databases, understanding data
- Experience of administering waiting lists and caseloads
Desirable
- An understanding of Patient Confidentiality and Data Protection protocols within the NHS
- Experience of supervising or managing staff
- Experience of attending meetings and taking minutes
Personal qualities
Essential
- Enthusiastic and self motivated
- Innovative and articulate
- Demonstrating a "can do" attitude
- A multitasker who can manage a varied workload
- The ability to work on own initiative and to take responsibility for the administrative tasks
Education /qualifications
Essential
- Must be able to demonstrate excellent standards of literacy and numeracy
Desirable
- Educated to a degree level or equivalent experience
Person Specification
Skills and abilities
Essential
- Excellent verbal and written communication skills with the ability to interact effectively with staff at all levels
- Ability to work as a member of a team
- Excellent MS Office Excel skills - Word, Excel, PowerPoint, Outlook
- Ability to plan and work to deadlines, prioritise and multitask and manage own workload
Desirable
- Typing skills - 50-60 wpm
Knowledge and experience
Essential
- Experience in an administrative role within an NHS setting
- Experience of dealing with the public
- Experience of using electronic patient record systems (e.g RIo)
- Experience of working with databases, understanding data
- Experience of administering waiting lists and caseloads
Desirable
- An understanding of Patient Confidentiality and Data Protection protocols within the NHS
- Experience of supervising or managing staff
- Experience of attending meetings and taking minutes
Personal qualities
Essential
- Enthusiastic and self motivated
- Innovative and articulate
- Demonstrating a "can do" attitude
- A multitasker who can manage a varied workload
- The ability to work on own initiative and to take responsibility for the administrative tasks
Education /qualifications
Essential
- Must be able to demonstrate excellent standards of literacy and numeracy
Desirable
- Educated to a degree level or equivalent experience
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
