Whittington Hospital NHS Trust

Administrator/coordinator Haringey Urgent Response

This job is now closed

Job summary

The post holder will work in the Haringey Rapid Response and Virtual Ward team which is part of the widermulti-agencyHaringey Urgent Care Response servicewhich supports hospital discharges and admission avoidance.

RRVW is co-located and integratedwith therapyand adultsocial servicescolleagues andaims to respond to patientreferralsin the community within 2 hours to prevent admission to hospital.

The post holder willprimarily be working in Haringey borough but may be required to see patients in other NCL boroughs.

Main duties of the job

Organisational and clerical

To line manage junior staff

To report to the Urgent Response Service business manager.

To present the Haringey Urgent Response Care Group as the Admin Lead and receive professional support from the Business manager.

In conjunction with Urgent Response Business Manager, to plan and organise department inductions, student placements, work experience scholars.

To support the Urgent Response business manager and service manager in ensuring staff have appropriate trust and site induction booked, smartcard activation as well as relevant logins to work.

To maintain accurate personnel records including sickness and annual leave on Healthroster and ESR (electronic staff records).

To support with recruitment of the Admin staff in the Team.

About us

Whittington Health serves a richly diverse population and works hard to ensure that all our services are fair and equally accessible to everyone. Nowhere is this more obvious than in the way we look after our staff. We aim to employ a workforce which is as representative as possible of this population, so we are open to the value of differences in age, disability, gender, marital status, pregnancy and maternity, race, sexual orientation, and religion or belief. The Trust believes that as a public sector organisation we have an obligation to have recruitment, training, promotion and other formal employment policies and procedures that are sensitive to these differences. We think that by doing so, we are better able to treat our patients as well as being a better place to work.

Date posted

05 September 2023

Pay scheme

Agenda for change

Band

Band 4

Salary

£29,460 to £31,909 a year Salary details £29,460 - £31,909 incl. outer LONDON weighting

Contract

Permanent

Working pattern

Full-time

Reference number

220-WHT-1454

Job locations

Stuart Crescent Health Centre

8 Stuart Crescent

Wood green

N22 5NJ

Job description

Job responsibilities

To respond to verbal complaints made by patients and attempt to resolve these locally and to support other Admin staff doing same.

To act as Urgent Response care group Health and Safety Officer.

To support the Urgent Response Business manager and Urgent Response Service and operational Managers with implementing policies within the service.

To propose and initiate changes to administrative policies as required. To monitor all local policies and ensure timely review as required.

To identify and undertake audits as required.

To liaise with the Central Booking Team / Urgent response hub regarding any changes

Job description

Job responsibilities

To respond to verbal complaints made by patients and attempt to resolve these locally and to support other Admin staff doing same.

To act as Urgent Response care group Health and Safety Officer.

To support the Urgent Response Business manager and Urgent Response Service and operational Managers with implementing policies within the service.

To propose and initiate changes to administrative policies as required. To monitor all local policies and ensure timely review as required.

To identify and undertake audits as required.

To liaise with the Central Booking Team / Urgent response hub regarding any changes

Person Specification

Education and Qualification

Essential

Educated to GCSE/O-level or equivalent
Excellent written/ spoken English

Skills and Abilities

Essential

Ability to prioritise and delegate tasks
Ability to work as part of a team

Desirable

Ability to communicate in a clear and professional manner

Experience and Knowledge

Essential

Previous experience of using RIO, Medway, e-RS (choose and booked) and other patient data entry systems
Knowledge of administrative procedures, range of computerised software including Microsoft Word and Excel

Desirable

Previous experience of working within the NHS or busy environment

Personal Qualities

Essential

Good organisation, time management and prioritisation skills
Demonstrate good verbal and non verbal communication skills

Desirable

Flexible approach to changing circumstance and department needs

Person Specification

Education and Qualification

Essential

Educated to GCSE/O-level or equivalent
Excellent written/ spoken English

Skills and Abilities

Essential

Ability to prioritise and delegate tasks
Ability to work as part of a team

Desirable

Ability to communicate in a clear and professional manner

Experience and Knowledge

Essential

Previous experience of using RIO, Medway, e-RS (choose and booked) and other patient data entry systems
Knowledge of administrative procedures, range of computerised software including Microsoft Word and Excel

Desirable

Previous experience of working within the NHS or busy environment

Personal Qualities

Essential

Good organisation, time management and prioritisation skills
Demonstrate good verbal and non verbal communication skills

Desirable

Flexible approach to changing circumstance and department needs

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Whittington Hospital NHS Trust

Address

Stuart Crescent Health Centre

8 Stuart Crescent

Wood green

N22 5NJ

Employer's website

https://www.whittington.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Whittington Hospital NHS Trust

Address

Stuart Crescent Health Centre

8 Stuart Crescent

Wood green

N22 5NJ

Employer's website

https://www.whittington.nhs.uk/ (Opens in a new tab)