Whittington Hospital NHS Trust

Administrative Officer - Wood Green CDC

This job is now closed

Job summary

An exciting opportunity has arisen to join our administration team at the soon to be developed community diagnostic centre. This is the chance to be part of something transformative and innovative and have a positive impact on how we improve patient pathways.

The post holder will be responsible for managing patient pathways, liaising with patients and general administrative duties.

The post holder will have a positive, 'can do' attitude who is willing to work with multiple teams, and will be a reflection of the value that we bring from the NHS to our patients.

Please note that this role is a rotational post between our Bounds Green site and Wood Green Site

Main duties of the job

Maintaining modality diaries, coordinating the requirements ofeach modality service and providing an efficient administration support to both the Admin and Clerical teams and clinical teams.

About us

The Wood Green NHS Community Diagnostic Centre (CDC) is part of a growing number of community diagnostic centres closely linked with the Whittington Health NHS Trust and is part of an innovative strategy to improve the health outcomes of the population.

At the CDC we promise to provide you with the tools to develop yourself professionally and work at the top of your job role.

We strongly believe that a happy workforce is essential to delivering excellent patient care and we will invest our resources in improving the health and well-being of our team.

This is a fantastic opportunity to be part of a new start-up developed and managed by the NHS which will aim to improve healthcare outcomes and make our NHS more resilient than ever.

Date posted

21 August 2023

Pay scheme

Agenda for change

Band

Band 3

Salary

£27,129 to £28,649 a year per annum inclusive of HCA (pro-rata if LTFT)

Contract

Permanent

Working pattern

Full-time

Reference number

220-WHT-1384

Job locations

Wood Green NHS Community Diagnostic Centre

159 High Road

London

N22 6YQ

Job description

Job responsibilities

To act as point of contact for patients and their representatives who contact the modalities and specific areas within the imaging, phlebotomy, and ophthalmology
To ensure that the electronic appointment work list is monitored and that all appointments are made within the specific waiting time requirements and that all relevant paperwork is correctly filed and
To ensure that relevant patient data is recorded in a complete and confidential manner in accordance with Trust policy.
The post holder will work closely with the service lead in their assigned Modality to ensure the smooth running of the service and to suggest and help implement any necessary

Job description

Job responsibilities

To act as point of contact for patients and their representatives who contact the modalities and specific areas within the imaging, phlebotomy, and ophthalmology
To ensure that the electronic appointment work list is monitored and that all appointments are made within the specific waiting time requirements and that all relevant paperwork is correctly filed and
To ensure that relevant patient data is recorded in a complete and confidential manner in accordance with Trust policy.
The post holder will work closely with the service lead in their assigned Modality to ensure the smooth running of the service and to suggest and help implement any necessary

Person Specification

Qualifications

Essential

NVQ 3 or equivalent

Experience

Essential

Experience of working in a busy office environment making appointments, problem solving and working with general public.

Desirable

oNHS experience.
oExperience of working in a hospital.

Knowledge

Essential

oCompetent in computer skills (e.g. Word, Excel).
oExcellent communication skills.
oAbility to deal with situations calmly and confidently.

Desirable

oAbility to use the Electronic Record (EPR) or equivalent systems
oAbility to supervise others

Person Specification

Qualifications

Essential

NVQ 3 or equivalent

Experience

Essential

Experience of working in a busy office environment making appointments, problem solving and working with general public.

Desirable

oNHS experience.
oExperience of working in a hospital.

Knowledge

Essential

oCompetent in computer skills (e.g. Word, Excel).
oExcellent communication skills.
oAbility to deal with situations calmly and confidently.

Desirable

oAbility to use the Electronic Record (EPR) or equivalent systems
oAbility to supervise others

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Whittington Hospital NHS Trust

Address

Wood Green NHS Community Diagnostic Centre

159 High Road

London

N22 6YQ

Employer's website

https://www.whittington.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Whittington Hospital NHS Trust

Address

Wood Green NHS Community Diagnostic Centre

159 High Road

London

N22 6YQ

Employer's website

https://www.whittington.nhs.uk/ (Opens in a new tab)