Job summary
Receptionist and Patient Pathway Administrator - Band 3
Contract: Permanent - Full time
An exciting opportunity has arisen for a full time, well organised and enthusiastic individual to join the reception and admin team at the Northern Health Centre, Community Paediatrics.
The department provides a friendly working environment with supportive and experienced colleagues.
You will be part of a team providing comprehensive, professional and efficient administrative support to enable achievement of local and national targets within Whittington Health.
You must be enthusiastic, flexible, quick to learn, IT literate, used to various office systems including Microsoft word and excel and have excellent communication skills.
Please find the full list of duties and responsibilities in the attached job description.
For further information please contact Claudia Thompson-Shaw, Deputy Service Manager on 07435272024 or claudia.thompson-shaw@nhs.net
Main duties of the job
- The post holder will work as part of a dynamic team in delivering comprehensive, effective reception and administrative support across Islington Children community teams IANDS and Community Paediatrics. This will include typing, general excellent customer care at all times using Trust Customer Care standards.
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The post holder will be competent in the use of Microsoft Office and database systems such as RIO
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The post holder will receive incoming telephone calls from patients, carers, staff, GPs and other health professionals
- The post holder will support the community clinical staff in carrying out administrative duties
About us
Whittington Health serves a richly diverse population and works hard to ensure that all our services are fair and equally accessible to everyone. Nowhere is this more obvious than in the way we look after our staff. We aim to employ a workforce which is as representative as possible of this population, so we are open to the value of differences in age, disability, gender, marital status, pregnancy and maternity, race, sexual orientation, and religion or belief. The Trustbelieves that as a public sector organisation we have an obligation to have recruitment, training, promotion and other formal employment policies and procedures that are sensitive to these differences. We think that by doing so, we are better able to treat our patients as well as being a better place to work.
Job description
Job responsibilities
- To provide a high quality, helpful and courteous response for members of the public, service users and representatives of other departments or agencies by telephone, showing sensitivity to their feelings and respecting their wishes wherever
- To communicate effectively with callers, managing expectations and ensuring patients are happy with the responses they receive. Also, to liaise externally with clinicians, team leads and service managers to maintain a positive image and reputation for community services.
- To register new patients onto the electronic patient record system such as RiO, Medway and other relevant patient systems
- To administer the processes for establishing efficient clinic utilisation; this includes identify and managing the long waiter with use of the PTL list, booking interpreters and supporting patient with booking of transport, sending group text message reminders to patient when appropriate, processing outcomes, cancelling and rescheduling
- To maintain accurate electronic records.
- To manage the generic mailboxes, respond to service users queries, forward relevant communications/reports to the clinical teams, and escalate complex matters as necessary to the Deputy Service Manager
- Organising teaching and education days for staff; booking rooms and hospitality, advertising, booking in staff, photocopying materials, supporting logistics (in conjunction with systems admin team)
- To administer incoming and outgoing post as necessary.
- To be involved in continuous review of systems and
- To assist with analysis and monitoring of performance and activity, making use of a range of Including the PTL reports and qlikview
- Provide cover and support the administrative team when necessary, depending on the needs of the service
We are seeking a motivated enthusiastic individuals to join our team. The post would be ideal for anyone wanting a new challenge and to develop their administrative skills. Applicants should have excellent communication and interpersonal skills, along with IT skills and be able to have the ability to organise, prioritise and demonstrate excellent time management.
Please read the personal specification carefully to ensure your application clearly demonstrates all the essential criteria. Please provide examples in your supporting statement to show who you meet the criteria.
Job description
Job responsibilities
- To provide a high quality, helpful and courteous response for members of the public, service users and representatives of other departments or agencies by telephone, showing sensitivity to their feelings and respecting their wishes wherever
- To communicate effectively with callers, managing expectations and ensuring patients are happy with the responses they receive. Also, to liaise externally with clinicians, team leads and service managers to maintain a positive image and reputation for community services.
- To register new patients onto the electronic patient record system such as RiO, Medway and other relevant patient systems
- To administer the processes for establishing efficient clinic utilisation; this includes identify and managing the long waiter with use of the PTL list, booking interpreters and supporting patient with booking of transport, sending group text message reminders to patient when appropriate, processing outcomes, cancelling and rescheduling
- To maintain accurate electronic records.
- To manage the generic mailboxes, respond to service users queries, forward relevant communications/reports to the clinical teams, and escalate complex matters as necessary to the Deputy Service Manager
- Organising teaching and education days for staff; booking rooms and hospitality, advertising, booking in staff, photocopying materials, supporting logistics (in conjunction with systems admin team)
- To administer incoming and outgoing post as necessary.
- To be involved in continuous review of systems and
- To assist with analysis and monitoring of performance and activity, making use of a range of Including the PTL reports and qlikview
- Provide cover and support the administrative team when necessary, depending on the needs of the service
We are seeking a motivated enthusiastic individuals to join our team. The post would be ideal for anyone wanting a new challenge and to develop their administrative skills. Applicants should have excellent communication and interpersonal skills, along with IT skills and be able to have the ability to organise, prioritise and demonstrate excellent time management.
Please read the personal specification carefully to ensure your application clearly demonstrates all the essential criteria. Please provide examples in your supporting statement to show who you meet the criteria.
Person Specification
Education and Qualification
Essential
- Excellent written/spoken English
- Educated to GCSE/O Level or equivalent
Knowledge, Skills and Abilities
Essential
- Ability to work as part of a team
- Ability to act appropriately in stressful situations
Desirable
- Willingness to undertake and use training relevant to the post
Experience
Essential
- Previous admin/office experience
- Previous experience of dealing with public face to face and over the telephone
Desirable
- Previous experience of dealing with the public face to face and over the phone
- Previous experience of using RIO and other patient Data entry
Personal Qualities
Essential
- Personal/professionally responsible
- Flexible approach to changing circumstances and department needs
- Good organisation, time management and prioritisation skills
Desirable
- Demonstrate good communication skills
Person Specification
Education and Qualification
Essential
- Excellent written/spoken English
- Educated to GCSE/O Level or equivalent
Knowledge, Skills and Abilities
Essential
- Ability to work as part of a team
- Ability to act appropriately in stressful situations
Desirable
- Willingness to undertake and use training relevant to the post
Experience
Essential
- Previous admin/office experience
- Previous experience of dealing with public face to face and over the telephone
Desirable
- Previous experience of dealing with the public face to face and over the phone
- Previous experience of using RIO and other patient Data entry
Personal Qualities
Essential
- Personal/professionally responsible
- Flexible approach to changing circumstances and department needs
- Good organisation, time management and prioritisation skills
Desirable
- Demonstrate good communication skills
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
