Job summary
The Engagement and Communications Manager will support a number of significant programmes, primarily those focused on developing our estate, with engagement activity - the creation of a health hub in Haringey in partnership with the the London Borough of Haringey and other partners, the expansion of a Community Diagnostic Centre and our maternity and neonatal transformation project.
Main duties of the job
The post holder will lead on planning, identifying and delivering engagement activity with people in the communities, placing listening and co-production at the heart of developing our plans. You will provide general communications advice to support these projects more widely.
Working closely with Trust leadership and senior management, the post holder will provide advice on and, in partnership with project/clinical leads, deliver engagement activity to support our services and strategic projects team to develop plans to meet the needs of local people on an agreed range of projects. The post-holder will also ensure our key messages are clearly articulated.
The post holder will primarily support the Estates Strategy team on public engagement and consultation activities, including providing advice on when and how to engage staff on future plans. This will include working and liaising with local partners, overview and scrutiny committees and local community organisations and stakeholders. As well as creating the strategies to engage our communities and stakeholders in the development of plans, the post holder will also be required to design and produce the materials to execute them including social and digital resources, physical assets, engagement materials and other tactical products such as media releases and opportunities. The post holder will also be required to provide broader communications support to projects as they progress.
About us
We have an excellent reputation for being innovative, responsive and flexible to the changing clinical needs of the local population. We are treating more patients than ever before and are dedicated to improving services to deliver the best for our patients.Our missionHelping local people live longer, healthier lives.Our visionProvide safe, personal, co-ordinated care for the community we serve.Our goalsWe have developed six key strategic goals to make sure we continue to support people to live longer, healthier lives.
- To secure the best possible health and wellbeing for all our community
- To integrate and coordinate care in person-centred teams
- To deliver consistent, high quality, safe services
- To support our patients and users in being active partners in their care
- To be recognised as a leader in the fields of medical and multi-professional education, and population-based clinical research
- To innovate and continuously improve the quality of our services to deliver the best outcomes for our local population
Job description
Job responsibilities
Developing key relationships and networks with staff across the Trust in community sites as well as on our acute hospital site, North Central London (NCL) Integrated care System (ICS) and Integrated Care Board (ICB), local community groups and representatives, partner organisations impacted by individual projects and various other external stakeholders (including, when necessary, NHS England and the Department of Health and Social Care) is essential to successful delivery of duties and responsibilities of the post holder. As both a representative of the Trusts strategy to members of the public and their representatives and, on occasion, a spokesperson to external audiences/media, it is essential that all relationships epitomise the Trusts values in their interactions. As such, and as a member of and with the support of the wider Communications Team, the post holder should ensure that they have a rounded view of the work of the Trust and the issues it is currently facing.
Key Internal Stakeholders
- Chief Executive and Executive Team
- Chairman and NEDs
- Director of Strategy and Corporate Affairs
- Director of Communications and Engagement
- Colleagues in the communications department
- Strategic Projects team
- Patient Experience team
- Senior Management of clinical directorates
- Senior Management of corporate directorates
- Relevant service and clinical leads
- Staff members throughout the Trust
Key External Stakeholders
- Communications and engagement teams in the local health and care system
- Local Councils
- MPs, Councillors, MLAs and the GLA
- Healthwatch
- Community groups
- Charities and campaigning organisations
- Voluntary organisations
- Delivery partners
- The Provider Alliance for north central London
- Local media
- NHS England (London) communications team
Further detailed responsibilities and accountabilities can be found in the full job description, which can be downloaded from this site.
Job description
Job responsibilities
Developing key relationships and networks with staff across the Trust in community sites as well as on our acute hospital site, North Central London (NCL) Integrated care System (ICS) and Integrated Care Board (ICB), local community groups and representatives, partner organisations impacted by individual projects and various other external stakeholders (including, when necessary, NHS England and the Department of Health and Social Care) is essential to successful delivery of duties and responsibilities of the post holder. As both a representative of the Trusts strategy to members of the public and their representatives and, on occasion, a spokesperson to external audiences/media, it is essential that all relationships epitomise the Trusts values in their interactions. As such, and as a member of and with the support of the wider Communications Team, the post holder should ensure that they have a rounded view of the work of the Trust and the issues it is currently facing.
Key Internal Stakeholders
- Chief Executive and Executive Team
- Chairman and NEDs
- Director of Strategy and Corporate Affairs
- Director of Communications and Engagement
- Colleagues in the communications department
- Strategic Projects team
- Patient Experience team
- Senior Management of clinical directorates
- Senior Management of corporate directorates
- Relevant service and clinical leads
- Staff members throughout the Trust
Key External Stakeholders
- Communications and engagement teams in the local health and care system
- Local Councils
- MPs, Councillors, MLAs and the GLA
- Healthwatch
- Community groups
- Charities and campaigning organisations
- Voluntary organisations
- Delivery partners
- The Provider Alliance for north central London
- Local media
- NHS England (London) communications team
Further detailed responsibilities and accountabilities can be found in the full job description, which can be downloaded from this site.
Person Specification
Qualifications/ Education
Essential
- Master's degree, specialist communication qualification or equivalent experience
- Evidence of continued learning/development
- Excellent IT skills
- Excellent and accurate written communication skills
Desirable
- Project Management qualification or experience
Previous experience
Essential
- Demonstrate experience of complex communications and engagement activity
- Demonstrate experience of issues management including crisis management and confident handling of stakeholders and media on highly contentious subjects
- Demonstrable experience of developing campaigns
- Senior level management experience within a complex organisation
- Significant influencing and persuasion skills
- Proven experience of creating opportunities and working collaboratively with internal and external partners
- High level of political knowledge and influencing skills
- Demonstrable experience of using social and digital media to communicate with key audiences
- Significant experience of leading and managing staff
- Experience of developing and delivering business cases
- Experience of programme development and subsequent implementation
- Experience of managing a budget
Desirable
- Extensive experience of issues management
- Experience in an NHS or other politically high profile organisation
- Experience of diverse stakeholder engagement
Skills / Knowledge / Ability
Essential
- Ability to command the confidence of colleagues, staff, Directors and Board members
- Ability to win trust and respect of senior clinicians and managers
- A good understanding of the NHS and the changing environment, including awareness and understanding of current and impending health policy developments
- Demonstrable utilisation of communication channels, with an emphasis on internal communication and engagement
- Politically astute with proven track record of developing networks
- Evidence of ability to manage and deliver to deadlines and within resources
- Ability to think and plan strategically and to prioritise work programmes in the face of competing demands and where the work pattern can be unpredictable
- Excellent written and oral communication skills
- Excellent numerical, verbal and critical reasoning
- Experience of dealing positively with challenges
- Effective negotiation and influencing skills
- Ability to deal with highly complex or highly sensitive information
- Ability to communicate effectively to a range of audiences, including those with significant barriers to understanding or acceptance or in a hostile or emotive environment
- Ability to identify, lead and facilitate new initiatives
- Ability to build relationships with key internal and external stakeholders, partners and interested parties
- Understanding of current data protection and freedom of information legislation
Desirable
- Understanding of impact of current health policy developments on provider organisations
PERSONAL QUALITIES
Essential
- Proactive self-starter
- Innovative and responsive to change
- Good interpersonal skills
- Political awareness and sensitivity
- Effective team player
- Emotional resilience and ability to work to demanding timetables
- Confident and positive approach to work
Person Specification
Qualifications/ Education
Essential
- Master's degree, specialist communication qualification or equivalent experience
- Evidence of continued learning/development
- Excellent IT skills
- Excellent and accurate written communication skills
Desirable
- Project Management qualification or experience
Previous experience
Essential
- Demonstrate experience of complex communications and engagement activity
- Demonstrate experience of issues management including crisis management and confident handling of stakeholders and media on highly contentious subjects
- Demonstrable experience of developing campaigns
- Senior level management experience within a complex organisation
- Significant influencing and persuasion skills
- Proven experience of creating opportunities and working collaboratively with internal and external partners
- High level of political knowledge and influencing skills
- Demonstrable experience of using social and digital media to communicate with key audiences
- Significant experience of leading and managing staff
- Experience of developing and delivering business cases
- Experience of programme development and subsequent implementation
- Experience of managing a budget
Desirable
- Extensive experience of issues management
- Experience in an NHS or other politically high profile organisation
- Experience of diverse stakeholder engagement
Skills / Knowledge / Ability
Essential
- Ability to command the confidence of colleagues, staff, Directors and Board members
- Ability to win trust and respect of senior clinicians and managers
- A good understanding of the NHS and the changing environment, including awareness and understanding of current and impending health policy developments
- Demonstrable utilisation of communication channels, with an emphasis on internal communication and engagement
- Politically astute with proven track record of developing networks
- Evidence of ability to manage and deliver to deadlines and within resources
- Ability to think and plan strategically and to prioritise work programmes in the face of competing demands and where the work pattern can be unpredictable
- Excellent written and oral communication skills
- Excellent numerical, verbal and critical reasoning
- Experience of dealing positively with challenges
- Effective negotiation and influencing skills
- Ability to deal with highly complex or highly sensitive information
- Ability to communicate effectively to a range of audiences, including those with significant barriers to understanding or acceptance or in a hostile or emotive environment
- Ability to identify, lead and facilitate new initiatives
- Ability to build relationships with key internal and external stakeholders, partners and interested parties
- Understanding of current data protection and freedom of information legislation
Desirable
- Understanding of impact of current health policy developments on provider organisations
PERSONAL QUALITIES
Essential
- Proactive self-starter
- Innovative and responsive to change
- Good interpersonal skills
- Political awareness and sensitivity
- Effective team player
- Emotional resilience and ability to work to demanding timetables
- Confident and positive approach to work
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
