Job summary
An exciting opportunity has arrisen within Cancer Services referrals team for 12 month fixed term/ (secondment could be considered) opportunity to team leader the senior admin officers. This is a fantastic position who support the effective delivery of 0-7 day bookings and ensuring delivery of day to day bookings for patients who are referred into the Trust for suspected cancer. We are looking for an individual who upholds the trust values and who has an intrest to make patients feel at ease for the start of their cancer pathway , this team is vital to the cancer pathway to give assurance and support to patients who are waiting anxiously for their 1st appointment, the sense of achievement within this role and supporting patients on their cancer journey.
Closing Date: Please be advised that this job advert will close as soon as sufficient applications have been received. Please apply for this job as soon as you can, if interested.
Secondment will be considered for internal candidates - If you are successful after interview, you must obtain approval from your current line manager to accept the offer.
Main duties of the job
- To act as a senior point of contact working in collaboration with wider trust groups to review daily capacity demand for Urgent Suspected Cancer, identifying and highlighting gaps within the service to ensure capacity is met. To ensure all enquiries are effectively managed and successfully resolved within a prompt timescale, ensuring all relevant personnel are informed as necessary and an appropriate record is maintained.
- To support with the daily delivery of bookings for Urgent Suspected cancer appointments.
- To ensure, wherever possible, that all documentation is up-to-date, in an orderly fashion and available whenever decisions are being made, reporting exceptional circumstances where necessary. This will include Chairing team meetings and attending meetings as required, daily huddles, Morning and afternoon booking updates.
- Provide support to administration staff. This will require demonstrating and explaining practices and procedures, delivering appropriate training and development with new and existing staff ensuring high standards of practice are maintained at all times. Providing cross cover on a reciprocal basis in the absence of colleagues and providing day to day supervision where required. Responsible for weekly cover plan and planning for sickness and leave, support team where needed.
About us
University Hospitals Coventry and Warwickshire NHS Trust, rated as good by the Care Quality Commission, is one of the largest teaching Trusts in the UK.
We are extremely proud of our employees across our hospital sites, with high quality patient care at the heart of everything we do.
Boasting some of the most modern facilities in Western Europe, the Trust is renowned for being at the forefront of research and innovation as part of its blossoming reputation as a worldwide leader in healthcare.
We are proud to be recognised as a Pathway to Excellence designated organisation - please click the link for further details about this prestigious award. Pathway To Excellence - University Hospitals Coventry & Warwickshire (uhcw.nhs.uk)
By joining our exciting journey, you will form part of a passionate, talented team and will be able to access a wide range of learning and development opportunities. There has never been a better time to join our team.
The Trust is committed to building an organisation that makes full use of the talents, skills, experience, and different perspectives available in our diverse society. We want everyone to feel they are respected, valued, can achieve their potential and receive the most appropriate and relevant care. We will create an environment where the equality and human rights principles of fairness, respect, equality, dignity and autonomy are promoted and are part of the organisation's core values.
Job description
Job responsibilities
- Manage a team of staff responsible for recruitment, induction, annual leave, recruitment, sickness, performance, annual performance, annual PDR. Work in conjunction with your team, offering leadership and also assist in aspects of their role as required, ensuring that all tracking and data is kept up to date.
- To continually contribute to patient and business improvement Agendas. This will require: undertaking any project work as directed, including obtaining information from the collation and reporting of data in order to produce reports and spreadsheets, utilising relevant Trust IT systems, as determined by the role, ensuring all relevant data is collected and input accurately in line with Trust guidelines. These systems may include Revenue Cycle, EPR, Powerchart, E-Referral, Insite, blue prism etc. Up to date Quick reference guides and weekly working plans
- To suggest, implement and maintain an efficient office management system / procedure to enable the Department to optimise its standards of service. This will require effective time management, managing cover and leave arrangements, ensuring appropriate and timely communication with all relevant personnel and ensuring action points are raised and completed. Effective management of the office by establishing and maintaining efficient manual and electronic correspondence and documentation management systems; ensuring office equipment and stationery is maintained and processing orders as required.
- Exercise independent judgement and initiative when problems arise, taking the necessary actions to resolve the problems including telephone complaints and addressing errors with administration staff or referring to the appropriate person.
For further details of the role please see the attached job description.
Job description
Job responsibilities
- Manage a team of staff responsible for recruitment, induction, annual leave, recruitment, sickness, performance, annual performance, annual PDR. Work in conjunction with your team, offering leadership and also assist in aspects of their role as required, ensuring that all tracking and data is kept up to date.
- To continually contribute to patient and business improvement Agendas. This will require: undertaking any project work as directed, including obtaining information from the collation and reporting of data in order to produce reports and spreadsheets, utilising relevant Trust IT systems, as determined by the role, ensuring all relevant data is collected and input accurately in line with Trust guidelines. These systems may include Revenue Cycle, EPR, Powerchart, E-Referral, Insite, blue prism etc. Up to date Quick reference guides and weekly working plans
- To suggest, implement and maintain an efficient office management system / procedure to enable the Department to optimise its standards of service. This will require effective time management, managing cover and leave arrangements, ensuring appropriate and timely communication with all relevant personnel and ensuring action points are raised and completed. Effective management of the office by establishing and maintaining efficient manual and electronic correspondence and documentation management systems; ensuring office equipment and stationery is maintained and processing orders as required.
- Exercise independent judgement and initiative when problems arise, taking the necessary actions to resolve the problems including telephone complaints and addressing errors with administration staff or referring to the appropriate person.
For further details of the role please see the attached job description.
Person Specification
Qualifications
Essential
Experience
Essential
Desirable
Knowledge
Essential
Desirable
Skills
Essential
Commitment to Trust Values and Behaviours
Essential
Person Specification
Qualifications
Essential
Experience
Essential
Desirable
Knowledge
Essential
Desirable
Skills
Essential
Commitment to Trust Values and Behaviours
Essential
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
University Hospitals Coventry and Warwickshire NHS Trust
Address
University Hospitals Coventry and Warwickshire
Clifford Bridge Road
Coventry
CV2 2DX
Employer's website
https://www.jobsatuhcw.co.uk (Opens in a new tab)
