University Hospitals Coventry and Warwickshire NHS Trust

Operations and Performance Manager, Women and Children's

The closing date is 25 March 2026

Job summary

We are seeking an enthusiastic and motivated Operations and Performance Manager to engage with the day-to-day management and operational delivery across the Women and Children's Group. This role will play a key part in supporting high-quality patient care, service development, performance management, and the effective use of resources across their respective specialties.

Women and Children's is made up of five clinical specialties, including Gynaecology, Subfertility, Obstetrics, Neonates and Paediatric services. With that in mind, this role will be one of a challenging nature, requiring an individual who has a passion for operational management, service improvement and a keen aspiration for excellence.

The post holder will work closely in collaboration with clinical, nursing and corporate colleagues to ensure safe, efficient and patient-centred services, while supporting delivery of group and Trust wide objectives.

The successful candidate will support the Group Manager and Associate Group Manager in the day-to-day business of operational management of a service, whilst also playing a vital role in the strength and growth of the administrative functions.

Closing Date: Please be advised that this job advert will close as soon as sufficient applications have been received. Please apply for this job as soon as you can, if interested.

Main duties of the job

  1. Work with the Group Manager & Associate Group Manager ensuring clear communication and robust operational implementation of policy, business objectives and agreed targets across the department.
  2. Support the Group Manager & Associate Group Manager with the operational management of services and supporting continuous service improvement.
  3. Responsible for day-to-day delivery of operational performance within assigned services to achieve delivery of national and local targets and the development and delivery of improvement plans.
  4. Responsible for assigned budgets as budgetary signature e.g. Admin cost centre budgets.
  5. Implement HR and governance strategies and policies within relevant services to achieve compliancy with Trust policies and procedures, best practice, relevant legislation and regulatory provisions.
  6. Responsible for the improvement and delivery of utilisation targets by ensuring effective and efficient usage of service capacity including Theatres, Treatment Rooms, Outpatients, and day units.

About us

University Hospitals Coventry and Warwickshire NHS Trust, rated as good by the Care Quality Commission, is one of the largest teaching Trusts in the UK.

We are extremely proud of our employees across our hospital sites, with high quality patient care at the heart of everything we do.

Boasting some of the most modern facilities in Western Europe, the Trust is renowned for being at the forefront of research and innovation as part of its blossoming reputation as a worldwide leader in healthcare.

We are proud to be recognised as a Pathway to Excellence designated organisation - please click the link for further details about this prestigious award. Pathway To Excellence - University Hospitals Coventry & Warwickshire (uhcw.nhs.uk)

By joining our exciting journey, you will form part of a passionate, talented team and will be able to access a wide range of learning and development opportunities. There has never been a better time to join our team.

The Trust is committed to building an organisation that makes full use of the talents, skills, experience, and different perspectives available in our diverse society. We want everyone to feel they are respected, valued, can achieve their potential and receive the most appropriate and relevant care. We will create an environment where the equality and human rights principles of fairness, respect, equality, dignity and autonomy are promoted and are part of the organisation's core values.

Details

Date posted

16 March 2026

Pay scheme

Agenda for change

Band

Band 7

Salary

£47,810 to £54,710 a year per annum

Contract

Permanent

Working pattern

Full-time

Reference number

218-AC-B7-7864451

Job locations

University Hospitals Coventry and Warwickshire

Clifford Bridge Road

Coventry

CV2 2DX


Job description

Job responsibilities

  • Responsible for the management of service administrative staff/teams ensuring Mandatory Training, PDRs and absence are managed in line with Trust policies and procedures.
  • Responsible for ensuring robust processes are in place to schedule patients and utilise theatre lists and clinics fully meeting set Key Performance Indicators and taking appropriate and timely remedial action where necessary. Communicate sensitively the delay/rescheduling of planned surgery/procedures to patients and relatives.
  • Accountable for agreed performance metrics ensuring robust monitoring and management structures are in place to ensure transparency and accountability for teams to delivery of team scheduling targets.
  • Implement and review robust arrangements within relevant specialties to effectively deal with emergencies, in line with Trust policy, including elective and emergency admissions, major emergencies and mechanical failures.
  • Lead on project work when required as directed by the Group / Associate Group Manager.
  • Participate in Manager of the day rota attending site meetings and ensuring effective bed management and patient flow.

For further details of the role please see the attached job description.

Job description

Job responsibilities

  • Responsible for the management of service administrative staff/teams ensuring Mandatory Training, PDRs and absence are managed in line with Trust policies and procedures.
  • Responsible for ensuring robust processes are in place to schedule patients and utilise theatre lists and clinics fully meeting set Key Performance Indicators and taking appropriate and timely remedial action where necessary. Communicate sensitively the delay/rescheduling of planned surgery/procedures to patients and relatives.
  • Accountable for agreed performance metrics ensuring robust monitoring and management structures are in place to ensure transparency and accountability for teams to delivery of team scheduling targets.
  • Implement and review robust arrangements within relevant specialties to effectively deal with emergencies, in line with Trust policy, including elective and emergency admissions, major emergencies and mechanical failures.
  • Lead on project work when required as directed by the Group / Associate Group Manager.
  • Participate in Manager of the day rota attending site meetings and ensuring effective bed management and patient flow.

For further details of the role please see the attached job description.

Person Specification

Qualifications

Essential

  • See supporting documents

Desirable

  • See supporting documents

Experience

Essential

  • See supporting documents

Desirable

  • See supporting documents

Knowledge

Essential

  • See supporting documents

Desirable

  • See supporting documents

Skills

Essential

  • See supporting documents

Commitment to Trust Values and Behaviours

Essential

  • See supporting documents
Person Specification

Qualifications

Essential

  • See supporting documents

Desirable

  • See supporting documents

Experience

Essential

  • See supporting documents

Desirable

  • See supporting documents

Knowledge

Essential

  • See supporting documents

Desirable

  • See supporting documents

Skills

Essential

  • See supporting documents

Commitment to Trust Values and Behaviours

Essential

  • See supporting documents

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

University Hospitals Coventry and Warwickshire NHS Trust

Address

University Hospitals Coventry and Warwickshire

Clifford Bridge Road

Coventry

CV2 2DX


Employer's website

https://www.jobsatuhcw.co.uk (Opens in a new tab)

Employer details

Employer name

University Hospitals Coventry and Warwickshire NHS Trust

Address

University Hospitals Coventry and Warwickshire

Clifford Bridge Road

Coventry

CV2 2DX


Employer's website

https://www.jobsatuhcw.co.uk (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Group Manager

Laura Brough

laura.brough@uhcw.nhs.uk

Details

Date posted

16 March 2026

Pay scheme

Agenda for change

Band

Band 7

Salary

£47,810 to £54,710 a year per annum

Contract

Permanent

Working pattern

Full-time

Reference number

218-AC-B7-7864451

Job locations

University Hospitals Coventry and Warwickshire

Clifford Bridge Road

Coventry

CV2 2DX


Supporting documents

Privacy notice

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