Senior Booking Assistant, TSS

Job summary

The Temporary Staffing Services (TSS) at UHCW NHS Trust is seeking to appoint a Senior Booking Assistant (Band 3) to work during weekends. This position plays a crucial role within the team, requiring you to demonstrate excellent communication skills, as you will interact with staff at all levels throughout the Trust and with external suppliers.

Experience of working in a busy office environment is important, as you will be expected to manage conflicting priorities and tight deadlines effectively. Each day, the service handles a significant volume of queries--via telephone, email, and face-to-face interactions--which you will need to address while ensuring that bookings are filled in a timely manner.

You will need to have excellent IT skills, as you will use multiple systems daily. Full training and ongoing support for these systems will be provided. Please be aware that all training will take place during the working week.

The service operates seven days a week, and the Senior Booking Assistant role involves working weekends--specifically, Saturdays and Sundays from 11:30 to 19:30. In addition, you will be required to work one day during the week, ideally Monday or Friday. There is flexibility regarding the start time for weekend shifts and the choice of weekday worked, which can be discussed further.

Please be advised sponsorship is not eligible for this post.

Main duties of the job

1. Act as booking lead for all bookings across the Trust, ensuring work is undertaken in accordance with agreed Trust guidelines and procedures. This will include liaising with managers and senior colleagues to ensure authorisation for bookings has been requested and approved.
2. Undertake daily tasks by prioritising workload, and escalate any issues to the Temporary Staffing Services Officer/Team Leader.
3. Attend weekly/daily staffing meetings as well as any other ad hoc meetings as and when required.
4. Monitor the concerns, DNA's and late cancellations reports and review alongside the TSS Team Leader and TSS Deputy Manager in order to ensure these are managed and are in line with trust process.
5. Liaising with external agencies to ensure all mandatory checks have been met as well as ensuring all bookings fall in line with NHSI capped rates.

Please be advised that the interviews for this post will take place the week commencing 23/02/2026, subject to availability.

Closing Date: Please be advised that this job advert will close as soon as sufficient applications have been received. Please apply for this job as soon as you can, if interested.

About us

University Hospitals Coventry and Warwickshire NHS Trust, rated as good by the Care Quality Commission, is one of the largest teaching Trusts in the UK.

We are extremely proud of our employees across our hospital sites, with high quality patient care at the heart of everything we do.

Boasting some of the most modern facilities in Western Europe, the Trust is renowned for being at the forefront of research and innovation as part of its blossoming reputation as a worldwide leader in healthcare.

We are proud to be recognised as a Pathway to Excellence designated organisation - please click the link for further details about this prestigious award. Pathway To Excellence - University Hospitals Coventry & Warwickshire (uhcw.nhs.uk)

By joining our exciting journey, you will form part of a passionate, talented team and will be able to access a wide range of learning and development opportunities. There has never been a better time to join our team.

The Trust is committed to building an organisation that makes full use of the talents, skills, experience, and different perspectives available in our diverse society. We want everyone to feel they are respected, valued, can achieve their potential and receive the most appropriate and relevant care. We will create an environment where the equality and human rights principles of fairness, respect, equality, dignity and autonomy are promoted and are part of the organisation's core values.