Job summary
An exciting opportunity has arisen for a skilled and compassionate Band 6 Clinical Triage Nurse to join our Community Services team. This role is pivotal in ensuring patients receive timely access to the most appropriate care pathways through effective clinical triage and coordination.
The post holder will be responsible for assessing referrals, prioritising clinical need, and liaising with multidisciplinary teams across community health services. You will support safe and efficient patient flow, enabling early intervention and reducing unnecessary hospital admissions.
This role requires excellent clinical judgement, communication skills, and the ability to work both independently and collaboratively within a fast-paced environment. You will be part of a supportive team committed to delivering high-quality, person-centred care in the community.
Our working hours are between 0800-2000 7 days a week and you will be required to work shifts within those times and days.
Please be advised that sponsorship is not eligible for this post.
Successful applicants will be required to provide an immunisation and vaccination report, from either their current UK occupational health provider or their UK GP.
Main duties of the job
- Triage referrals into community services using evidence-based clinical protocols.
- Identify urgent care needs and escalate appropriately to ensure patient safety.
- Liaise with GPs, hospital teams, social care, and other community providers to coordinate care.
- Provide clinical advice and support to patients, carers, and professionals.
- Contribute to service development, audit, and quality improvement initiatives.
About us
University Hospitals Coventry and Warwickshire NHS Trust, rated as good by the Care Quality Commission, is one of the largest teaching Trusts in the UK.
We are extremely proud of our employees across our hospital sites, with high quality patient care at the heart of everything we do.
Boasting some of the most modern facilities in Western Europe, the Trust is renowned for being at the forefront of research and innovation as part of its blossoming reputation as a worldwide leader in healthcare.
We are proud to be recognised as a Pathway to Excellence designated organisation - please click the link for further details about this prestigious award. Pathway To Excellence - University Hospitals Coventry & Warwickshire (uhcw.nhs.uk)
By joining our exciting journey, you will form part of a passionate, talented team and will be able to access a wide range of learning and development opportunities. There has never been a better time to join our team.
The Trust is committed to building an organisation that makes full use of the talents, skills, experience, and different perspectives available in our diverse society. We want everyone to feel they are respected, valued, can achieve their potential and receive the most appropriate and relevant care. We will create an environment where the equality and human rights principles of fairness, respect, equality, dignity and autonomy are promoted and are part of the organisation's core values.
Job description
Job responsibilities
- Triage and accept referrals direct from all referral sources into the Community Services and sign posting on to other agencies where appropriate.
- Undertake comprehensive risk assessments associated with the care of patients to ensure nurses and carers safety.
- Act as a role model for other staff and students demonstrating high standards of practice and professional conduct.
- Support the Senior Management Team in ensuring all obligations of service delivery are met.
- To clearly identify urgent and non-urgent referrals and allocate patients to the relevant pathway of care.
- To utilise the Trusts and other approved electronic clinical systems to access patient information to support the decision-making process.
- Undertake comprehensive holistic telephone or other virtual technology assessment of the patients presenting problem.
- With consent, liaise with relevant healthcare or other professionals, relatives and carers to acquire necessary clinical information to inform comprehensive triage of referral.
- Ensure timely escalation of present time demand and capacity issues in the team daily to clinical and operational leads.
- Allocate referrals requiring an urgent (timed) response to the rapid response team to ensure timely patient care.
- Ensure practice is evidence based through undertaking audit and critically appraising literature to achieve a high standard of care.
- Involve patients and carers in planning and delivery of care.
- To competently perform a range of clinical triage skills related to the post.
- Ability to work without direct supervision and to solve problems.
- Work on a rota basis to meet the service requirements.
- Maintain a professional image.
- Attend professional meetings and case conferences as deemed necessary.
For further details of the role please see the attached job description.
Job description
Job responsibilities
- Triage and accept referrals direct from all referral sources into the Community Services and sign posting on to other agencies where appropriate.
- Undertake comprehensive risk assessments associated with the care of patients to ensure nurses and carers safety.
- Act as a role model for other staff and students demonstrating high standards of practice and professional conduct.
- Support the Senior Management Team in ensuring all obligations of service delivery are met.
- To clearly identify urgent and non-urgent referrals and allocate patients to the relevant pathway of care.
- To utilise the Trusts and other approved electronic clinical systems to access patient information to support the decision-making process.
- Undertake comprehensive holistic telephone or other virtual technology assessment of the patients presenting problem.
- With consent, liaise with relevant healthcare or other professionals, relatives and carers to acquire necessary clinical information to inform comprehensive triage of referral.
- Ensure timely escalation of present time demand and capacity issues in the team daily to clinical and operational leads.
- Allocate referrals requiring an urgent (timed) response to the rapid response team to ensure timely patient care.
- Ensure practice is evidence based through undertaking audit and critically appraising literature to achieve a high standard of care.
- Involve patients and carers in planning and delivery of care.
- To competently perform a range of clinical triage skills related to the post.
- Ability to work without direct supervision and to solve problems.
- Work on a rota basis to meet the service requirements.
- Maintain a professional image.
- Attend professional meetings and case conferences as deemed necessary.
For further details of the role please see the attached job description.
Person Specification
Qualifications
Essential
Experience
Essential
Knowledge
Essential
Skills
Essential
Commitment to Trust Values and Behaviours
Essential
Person Specification
Qualifications
Essential
Experience
Essential
Knowledge
Essential
Skills
Essential
Commitment to Trust Values and Behaviours
Essential
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
