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University Hospitals Coventry and Warwickshire NHS Trust

RA Agent / IG Support Officer

The closing date is 23 September 2025

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Job summary

The Information Governance Unit are looking for a dynamic, hard-working, individual to join our busy Information Governance Team.

Candidates must have excellent organisational, communication and interpersonal skills. Experience of minute taking and a good working knowledge of Microsoft Office applications is a must.

The successful applicants will form part of a hardworking team and be expected to partake in weekly IG presentations to large audiences and carry out IG audits.

Please be advised sponsorship is not eligible for this post.

A UK full driving license is essential for this post. Please note that an international driving license is not accepted.

Main duties of the job

The post holder will be responsible for providing RA (Registration Authority) Agent and general administration support to the Information Governance Unit. This includes the registration of users, printing of smartcards and maintenance of system access levels. This also includes a range of duties in support of the Information Governance Unit.

About us

University Hospitals Coventry and Warwickshire NHS Trust, rated as good by the Care Quality Commission, is one of the largest teaching Trusts in the UK.

We are extremely proud of our employees across our hospital sites, with high quality patient care at the heart of everything we do.

Boasting some of the most modern facilities in Western Europe, the Trust is renowned for being at the forefront of research and innovation as part of its blossoming reputation as a worldwide leader in healthcare.

We are proud to be recognised as a Pathway to Excellence designated organisation - please click the link for further details about this prestigious award. Pathway To Excellence - University Hospitals Coventry & Warwickshire (uhcw.nhs.uk)

By joining our exciting journey, you will form part of a passionate, talented team and will be able to access a wide range of learning and development opportunities. There has never been a better time to join our team.

The Trust is committed to building an organisation that makes full use of the talents, skills, experience, and different perspectives available in our diverse society. We want everyone to feel they are respected, valued, can achieve their potential and receive the most appropriate and relevant care. We will create an environment where the equality and human rights principles of fairness, respect, equality, dignity and autonomy are promoted and are part of the organisation's core values.

Details

Date posted

09 September 2025

Pay scheme

Agenda for change

Band

Band 4

Salary

£27,485 to £30,162 a year per annum

Contract

Permanent

Working pattern

Full-time

Reference number

218-AC-B4-7439612

Job locations

University Hospital Coventry and Warwickshire

Clifford Bridge Road

Coventry

CV2 2DX


Job description

Job responsibilities

  1. To provide the daily operation of Registration Authority (RA), Position Based Access Control (PBAC).
  2. To co-ordinate a personal electronic diary with other RA/IG team staff diaries in order to ensure adequate cover for the RA function to ensure an efficient and timely RA service to all users.
  3. To support users; face to face, by telephone and by e-mail.
  4. RA Agent duties involve: registering users for smartcards checking proofs of identity in line with national policy taking photographs of users troubleshooting and resolving smartcard issues revoking or amending access rights as requested running reports from the National Spine undertaking regular maintenance checks of the smartcard printers keeping abreast of all administration as part of the RA service informing users of their responsibilities for the use of a smartcard regularly auditing the use of smartcards across the organisation dealing with any incidents involving the misuse of a smartcard
  5. Co-ordinate the receipt of and responses to RA Agent, Sponsor and user enquiries, providing problem solving support and follow-up training where appropriate.

For further details of the role please see the attached job description.

Job description

Job responsibilities

  1. To provide the daily operation of Registration Authority (RA), Position Based Access Control (PBAC).
  2. To co-ordinate a personal electronic diary with other RA/IG team staff diaries in order to ensure adequate cover for the RA function to ensure an efficient and timely RA service to all users.
  3. To support users; face to face, by telephone and by e-mail.
  4. RA Agent duties involve: registering users for smartcards checking proofs of identity in line with national policy taking photographs of users troubleshooting and resolving smartcard issues revoking or amending access rights as requested running reports from the National Spine undertaking regular maintenance checks of the smartcard printers keeping abreast of all administration as part of the RA service informing users of their responsibilities for the use of a smartcard regularly auditing the use of smartcards across the organisation dealing with any incidents involving the misuse of a smartcard
  5. Co-ordinate the receipt of and responses to RA Agent, Sponsor and user enquiries, providing problem solving support and follow-up training where appropriate.

For further details of the role please see the attached job description.

Person Specification

Qualifications

Essential

  • See supporting documents

Desirable

  • See supporting documents

Experience

Essential

  • See supporting documents

Desirable

  • See supporting documents

Knowledge

Essential

  • See supporting documents

Skills

Essential

  • See supporting documents

Commitment to Trust Values and Behaviours

Essential

  • See supporting documents
Person Specification

Qualifications

Essential

  • See supporting documents

Desirable

  • See supporting documents

Experience

Essential

  • See supporting documents

Desirable

  • See supporting documents

Knowledge

Essential

  • See supporting documents

Skills

Essential

  • See supporting documents

Commitment to Trust Values and Behaviours

Essential

  • See supporting documents

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

University Hospitals Coventry and Warwickshire NHS Trust

Address

University Hospital Coventry and Warwickshire

Clifford Bridge Road

Coventry

CV2 2DX


Employer's website

https://www.jobsatuhcw.co.uk (Opens in a new tab)

Employer details

Employer name

University Hospitals Coventry and Warwickshire NHS Trust

Address

University Hospital Coventry and Warwickshire

Clifford Bridge Road

Coventry

CV2 2DX


Employer's website

https://www.jobsatuhcw.co.uk (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Information Governance Unit Support Manager

Subhana Choudhury

subhana.choudhury@uhcw.nhs.uk

Details

Date posted

09 September 2025

Pay scheme

Agenda for change

Band

Band 4

Salary

£27,485 to £30,162 a year per annum

Contract

Permanent

Working pattern

Full-time

Reference number

218-AC-B4-7439612

Job locations

University Hospital Coventry and Warwickshire

Clifford Bridge Road

Coventry

CV2 2DX


Supporting documents

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