University Hospitals Coventry and Warwickshire NHS Trust

Clinical Effectiveness and Assurance Support Officer

The closing date is 05 June 2025

Job summary

An opportunity has arisen for a high calibre, enthusiastic and well-motivated individual to join our Clinical Effectiveness and Assurance team. We are seeking a highly competent and experienced person with a high level of interpersonal, organisational and administration skills to be our Clinical Effectiveness and Assurance Support Officer. The ideal candidate will have significant experience of working within an administrative role in a busy environment supporting teams in the delivery of their work programmes.

Please be advised sponsorship is not eligible for this post.

Closing Date: Please be advised that this job advert will close as soon as sufficient applications have been received. Please apply for this job as soon as you can, if interested.

Main duties of the job

A flexible working pattern is needed to coincide with the accessibility of healthcare professionals. The ideal candidate will have an NVQ3 in business administration or equivalent. A sound knowledge of MS Office packages, including Word, Excel, PowerPoint, Access and Outlook, is required in order to support the delivery of the work programmes. The ability to work both independently and as part of a team to inspire trust and confidence is essential.

The successful candidate will possess excellent communication skills both written and verbal which they will use to liaise with a wide range of professionals across the organisation. The role will also incorporate responsibilities for supporting the Clinical Effectiveness Co-ordinators, Assurance Manager and Head of Clinical Effectiveness and Assurance in developing policies, procedures, guidelines and infrastructure systems, to ensure the organisation is able to meet its statutory and regulatory and NHS requirements. The ideal candidate will provide high level administrative support to the Clinical Effectiveness and Assurance team to ensure an effective service is provided. Other responsibilities include working closely with the Resuscitation team to collect data required to comply with the requirements of the National Cardiac Arrest Audit.

About us

University Hospitals Coventry and Warwickshire NHS Trust, rated as good by the Care Quality Commission, is one of the largest teaching Trusts in the UK.

We are extremely proud of our employees across our hospital sites, with high quality patient care at the heart of everything we do.

Boasting some of the most modern facilities in Western Europe, the Trust is renowned for being at the forefront of research and innovation as part of its blossoming reputation as a worldwide leader in healthcare.

We are proud to be recognised as a Pathway to Excellence designated organisation - please click the link for further details about this prestigious award. Pathway To Excellence - University Hospitals Coventry & Warwickshire (uhcw.nhs.uk)

By joining our exciting journey, you will form part of a passionate, talented team and will be able to access a wide range of learning and development opportunities. There has never been a better time to join our team.

The Trust is committed to building an organisation that makes full use of the talents, skills, experience, and different perspectives available in our diverse society. We want everyone to feel they are respected, valued, can achieve their potential and receive the most appropriate and relevant care. We will create an environment where the equality and human rights principles of fairness, respect, equality, dignity and autonomy are promoted and are part of the organisation's core values.

Details

Date posted

23 May 2025

Pay scheme

Agenda for change

Band

Band 4

Salary

£26,530 to £29,114 a year per annum

Contract

Permanent

Working pattern

Full-time, Part-time

Reference number

218-AC-B4-7221807

Job locations

University Hospital Coventry and Warwickshire

Clifford Bridge Road

Coventry

CV2 2DX


Job description

Job responsibilities

  • Facilitate all internal communication processes in relation to clinical effectiveness and assurance activities, ensuring all enquiries are effectively managed and successfully resolved within a prompt timescale.
  • Liaise and effectively communicate at all levels using written, oral and electronic methods to publicise activities; using tact and sensitivity to deal with difficult issues as required.
  • Liaise with a wide variety of stakeholders to enable the delivery of a timely and comprehensive clinical effectiveness and assurance programme.
  • Provide high level administrative support to the Clinical Effectiveness and Assurance team, by assisting with aspects of activities including project design, data collection, analysis, programme evaluation, report preparation and dissemination of outcomes, as instructed and in line with the grade and nature of the post.
  • Carry out ad-hoc analysis of data as requested by staff throughout the Trust ensuring an understanding of the data provided and advising of its appropriate use as needed.
  • Develop and sustain systems and processes to allow the Trust to monitor and measure its assurance against external standards including CQC registration.
  • Support the Clinical Effectiveness Co-ordinators, Assurance Manager and Head of Clinical Effectiveness and Assurance in co-ordinating responses to internal and external stakeholders e.g. mortality outlier alerts, clinical audit outlier notifications, CQC enquiries.
  • Maintain high data quality standards by ensuring that data entered onto Trust and external systems is accurate, complete and up to date.
  • Responsible for the implementation and maintenance of efficient office management systems/procedures to enable the function to deliver efficient and effective services.
  • Manage time and workloads across the different aspects of the role, ensuring internal and external deadlines are met.

For further details of the role please see the attached job description.

Job description

Job responsibilities

  • Facilitate all internal communication processes in relation to clinical effectiveness and assurance activities, ensuring all enquiries are effectively managed and successfully resolved within a prompt timescale.
  • Liaise and effectively communicate at all levels using written, oral and electronic methods to publicise activities; using tact and sensitivity to deal with difficult issues as required.
  • Liaise with a wide variety of stakeholders to enable the delivery of a timely and comprehensive clinical effectiveness and assurance programme.
  • Provide high level administrative support to the Clinical Effectiveness and Assurance team, by assisting with aspects of activities including project design, data collection, analysis, programme evaluation, report preparation and dissemination of outcomes, as instructed and in line with the grade and nature of the post.
  • Carry out ad-hoc analysis of data as requested by staff throughout the Trust ensuring an understanding of the data provided and advising of its appropriate use as needed.
  • Develop and sustain systems and processes to allow the Trust to monitor and measure its assurance against external standards including CQC registration.
  • Support the Clinical Effectiveness Co-ordinators, Assurance Manager and Head of Clinical Effectiveness and Assurance in co-ordinating responses to internal and external stakeholders e.g. mortality outlier alerts, clinical audit outlier notifications, CQC enquiries.
  • Maintain high data quality standards by ensuring that data entered onto Trust and external systems is accurate, complete and up to date.
  • Responsible for the implementation and maintenance of efficient office management systems/procedures to enable the function to deliver efficient and effective services.
  • Manage time and workloads across the different aspects of the role, ensuring internal and external deadlines are met.

For further details of the role please see the attached job description.

Person Specification

Qualifications

Essential

  • See supporting documents

Experience

Essential

  • See supporting documents

Desirable

  • See supporting documents

Knowledge

Essential

  • See supporting documents

Desirable

  • See supporting documents

Skills

Essential

  • See supporting documents

Commitment to Trust Values and Behaviours

Essential

  • See supporting documents
Person Specification

Qualifications

Essential

  • See supporting documents

Experience

Essential

  • See supporting documents

Desirable

  • See supporting documents

Knowledge

Essential

  • See supporting documents

Desirable

  • See supporting documents

Skills

Essential

  • See supporting documents

Commitment to Trust Values and Behaviours

Essential

  • See supporting documents

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

University Hospitals Coventry and Warwickshire NHS Trust

Address

University Hospital Coventry and Warwickshire

Clifford Bridge Road

Coventry

CV2 2DX


Employer's website

https://www.jobsatuhcw.co.uk (Opens in a new tab)

Employer details

Employer name

University Hospitals Coventry and Warwickshire NHS Trust

Address

University Hospital Coventry and Warwickshire

Clifford Bridge Road

Coventry

CV2 2DX


Employer's website

https://www.jobsatuhcw.co.uk (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Head of Clinical Effectiveness and Assurance

Nicola Corbett

Nicola.corbett@uhcw.nhs.uk

02476968283

Details

Date posted

23 May 2025

Pay scheme

Agenda for change

Band

Band 4

Salary

£26,530 to £29,114 a year per annum

Contract

Permanent

Working pattern

Full-time, Part-time

Reference number

218-AC-B4-7221807

Job locations

University Hospital Coventry and Warwickshire

Clifford Bridge Road

Coventry

CV2 2DX


Supporting documents

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