Screening Administrator

Job summary

An exciting opportunity has arisen within the Midlands and North West Bowel Cancer Screening Programme Team based at Hospital of St Cross, Rugby for the role of Screening Administrator. The Bowel Cancer Screening Programme offers screening to men and women and has recently expanded to invite those aged between the age 50 - 74.

The Screening Administrator role includes answering national patient helpline, administrative support, and laboratory support including the logging of completed faecal sample tests. In addition, the role will support the printing and packing function of the Hub.

Please be advised sponsorship is not eligible for this post.

Please be advised that the interviews for this post will take place on 16/04/2025.

Closing Date: Please be advised that this job advert will close as soon as sufficient applications have been received. Please apply for this job as soon as you can, if interested.

Main duties of the job

1. Utilise relevant Trust and Bowel Screening Programme IT software systems efficiently, with accurate data entry, and in line with Trust guidelines. Ensure all patient data is input accurately including patient demographic updates received from feeds from the Spine.
2. Answer the subject (patient) Helpline in a professional manner, offering advice and guidance on all aspects of the screening programme in line with Departmental and National policy and guidance.
3. Deal with routine enquiries such as how to complete the test; appointment confirmation; change of appointments and opting out of screening with minimal support.
4. Maintain both manual and electronic filing systems and databases, as required by the department, ensuring all documents are accurately and appropriately stored and archived.
5. Process symptomatic FIT referral forms received to send out the kit and letter to the patient, check completed packs for accuracy against the referral form, add record to the database and produce forms using templates from these records.
6. Provide comprehensive admin support including sorting emails to identify those with referrals to process, and automatic replies for deletion and any queries for escalation to a senior staff member; data entry and checking using spreadsheets; processing of incoming/outgoing post such as undelivered mail items; sending of individual subject (patient) correspondence from template letters such as assistance to subjects who have not completed their kit correctly.

About us

University Hospitals Coventry and Warwickshire NHS Trust, rated as good by the Care Quality Commission, is one of the largest teaching Trusts in the UK.

We are extremely proud of our employees across our hospital sites, with high quality patient care at the heart of everything we do.

Boasting some of the most modern facilities in Western Europe, the Trust is renowned for being at the forefront of research and innovation as part of its blossoming reputation as a worldwide leader in healthcare.

We are proud to be recognised as a Pathway to Excellence designated organisation - please click the link for further details about this prestigious award. Pathway To Excellence - University Hospitals Coventry & Warwickshire (uhcw.nhs.uk)

By joining our exciting journey, you will form part of a passionate, talented team and will be able to access a wide range of learning and development opportunities. There has never been a better time to join our team.

The Trust is committed to building an organisation that makes full use of the talents, skills, experience, and different perspectives available in our diverse society. We want everyone to feel they are respected, valued, can achieve their potential and receive the most appropriate and relevant care. We will create an environment where the equality and human rights principles of fairness, respect, equality, dignity and autonomy are promoted and are part of the organisation's core values.