Senior Audiology Administrator

Job summary

We are looking for a Senior Audiology Administrator to join our friendly audiology team. This is an exciting opportunity to join a service that provides audiology care for adults and children.

We are looking for an enthusiastic team player with excellent communication skills, attention to detail, who is proficient in all Microsoft applications. This position would suit someone looking for a full and varied position and has the ability to adapt to changing priorities.

As a Senior Audiology Administrator, the post holder will provide comprehensive administrative support to the Audiology Team.

The post will involve greeting patients and responding to queries face to face and via email and telephone, effective time management, managing schedules ensuring appropriate and timely communications with all relevant personnel; arranging meetings/events; dictation typing; dealing with patients and queries face to face and over the telephone; effective management of electronic correspondence and documentation management systems.

Planned interview date of Thursday 10th April 2025.

Please be advised sponsorship is not eligible for this post.

Closing date: Please note that this vacancy will close once sufficient applications have been received. Please apply as soon as possible if interested.

Main duties of the job

1. Ensure all work is carried out in accordance with departmental and Trust guidelines and/or national policies and procedures. Identify issues and act accordingly.
2. Monitor, manage and maintain effective processes within their area of responsibility resolving issues as appropriate.
3. Be responsible for dealing with all contact whether in person, on the telephone or in writing, with our clients in a professional manner ensuring relevant standards are met.
4. Undertake reception duties including booking clients in, answering telephone queries, issuing hearing aid consumables and up-dating client's records.
5. Liaise and effectively communicate at all levels using written, oral and electronic. Use tact and persuasion to deal with sensitive issues as required. In particular to be aware of the need for communication strategies relevant to our client population many of whom have hearing loss. Also ensuring that communication is in an empathetic and understanding environment

About us

University Hospitals Coventry and Warwickshire NHS Trust, rated as good by the Care Quality Commission, is one of the largest teaching Trusts in the UK.

We are extremely proud of our employees across our hospital sites, with high quality patient care at the heart of everything we do.

Boasting some of the most modern facilities in Western Europe, the Trust is renowned for being at the forefront of research and innovation as part of its blossoming reputation as a worldwide leader in healthcare.

We are proud to be recognised as a Pathway to Excellencedesignated organisation - please click the link for further details about this prestigious award.Pathway To Excellence - University Hospitals Coventry & Warwickshire (uhcw.nhs.uk)

By joining our exciting journey, you will form part of a passionate, talented team and will be able to access a wide range of learning and development opportunities. There has never been a better time to join our team.

The Trust is committed to building an organisation that makes full use of the talents, skills, experience, and different perspectives available in our diverse society. We want everyone to feel they are respected, valued, can achieve their potential and receive the most appropriate and relevant care. We will create an environment where the equality and human rights principles of fairness, respect, equality, dignity and autonomy are promoted and are part of the organisation's core values.