Optical Assistant

Job summary

We are seeking a dedicated individual to join our Optometry team at the Spec Shop, working independently and alongside the Dispensing Optician to enhance customer service and support the administration of clinical services.

The role involves dispensing spectacles under the guidance of a Dispensing Optician, advising patients on proper spectacle wear, and making necessary adjustments to frames. You will be responsible for maintaining the physical appearance and usability of the Spec Shop, assisting in its administration, and monitoring stock levels to ensure demand is met. Additionally, you will utilise glazing equipment to glaze and verify customers' spectacles and may cover basic clinical assistant duties as needed in clinics.

Please be advised that sponsorship is not eligible for this position.

Please note that interviews will take place on 10th April 2025.

Main duties of the job

Main Duties & Responsibilities:

1. Spectacle Dispensing: Assist patients in selecting appropriate frames based on their prescription, facial measurements, and personal preferences while considering cosmetic and functional needs.
2. Spectacle Glazing & Verification: Utilize provided glazing equipment to glaze spectacles accurately. Verify completed spectacles by ensuring they match the order, meet quality standards, and conform to British Standards.
3. Stock Management & Ordering: Order spectacles, frames, and related optical products. Liaise with suppliers to manage stock levels effectively and ensure the timely availability of products.
4. Customer Communication & Administration:

• Handle telephone inquiries, schedule appointments, and provide excellent customer service.
• Ensure all spectacle orders are processed and delivered within the promised time frame.
• Notify patients when their spectacles or contact lenses are ready for collection and follow up on non-collections to minimize outstanding orders.

About us

University Hospitals Coventry and Warwickshire NHS Trust, rated as good by the Care Quality Commission, is one of the largest teaching Trusts in the UK.

We are extremely proud of our employees across our hospital sites, with high quality patient care at the heart of everything we do.

Boasting some of the most modern facilities in Western Europe, the Trust is renowned for being at the forefront of research and innovation as part of its blossoming reputation as a worldwide leader in healthcare.

We are proud to be recognised as a Pathway to Excellence designated organisation - please click the link for further details about this prestigious award. Pathway To Excellence - University Hospitals Coventry & Warwickshire (uhcw.nhs.uk)

By joining our exciting journey, you will form part of a passionate, talented team and will be able to access a wide range of learning and development opportunities. There has never been a better time to join our team.

The Trust is committed to building an organisation that makes full use of the talents, skills, experience, and different perspectives available in our diverse society. We want everyone to feel they are respected, valued, can achieve their potential and receive the most appropriate and relevant care. We will create an environment where the equality and human rights principles of fairness, respect, equality, dignity and autonomy are promoted and are part of the organisation's core values.