Job summary
An exciting opportunity has arisen for an enthusiastic and proactive individual with a passion for using data to identify and make improvements with great interpersonal skills to apply for the position of Assistant Manager Quality and Service Improvement for the Trauma and Neuro Group at University Hospitals Coventry & Warwickshire (UHCW) NHS Trust.
Closing Date: Please be advised that this job advert will close as soon as sufficient applications have been received. Please apply for this job as soon as you can, if interested.
Main duties of the job
The post-holder will work closely with clinical colleagues within the groups specialties (Neurology, Neurosurgery, Stroke, Neurophysiology, Plastic Surgery, Cardiothoracic Surgery, Orthopaedics, and Major Trauma). They will support with facilitation of multiple quality aspects with the clinical teams including clinical audits, guidelines, incidents, risks, complaints and mortality reviews. They will also support with data analysis and data quality, create reports, and present data to speciality committees.
This is an integral role in supporting the performance of the group; the post holder will work closely with the group's Quality and Data team to support the delivery of key performance indicators and provide high quality project, service and administrative support including information, analysis and report writing.
About us
University Hospitals Coventry and Warwickshire NHS Trust, rated as good by the Care Quality Commission, is one of the largest teaching Trusts in the UK.
We are extremely proud of our employees across our hospital sites, with high quality patient care at the heart of everything we do.
Boasting some of the most modern facilities in Western Europe, the Trust is renowned for being at the forefront of research and innovation as part of its blossoming reputation as a worldwide leader in healthcare.
We are proud to be recognised as a Pathway to Excellence designated organisation - please click the link for further details about this prestigious award. Pathway To Excellence - University Hospitals Coventry & Warwickshire (uhcw.nhs.uk)
By joining our exciting journey, you will form part of a passionate, talented team and will be able to access a wide range of learning and development opportunities. There has never been a better time to join our team.
The Trust is committed to building an organisation that makes full use of the talents, skills, experience, and different perspectives available in our diverse society. We want everyone to feel they are respected, valued, can achieve their potential and receive the most appropriate and relevant care. We will create an environment where the equality and human rights principles of fairness, respect, equality, dignity and autonomy are promoted and are part of the organisation's core values.
Job description
Job responsibilities
Key aspects:
- To ensure an effective internal governance framework and communication system within the group
- To ensure standards for clinical data and quality metrics within the group are met.
- To continually contribute to the groups patient and business improvement agendas.
- Provide support for specialities and governance leads to drive the quality agenda and ensure improvement in performance across all of the Trusts quality metrics.
This will require:
- Being proactive, adaptive, and responsive to each specialitys requirements and needs.
- Building up effective relationships with individuals within the group.
- Participating in regular meetings within the Quality and Data team, and wider meetings for the specialties and Group to achieve the objectives set for the post.
- Developing and maintaining data/information systems and processes to enable the specialities to monitor and measure its performances.
- Provision of high quality project, service and administrative support including information, analysis and report writing.
- Sharing of ideas for potential service improvement by identifying areas for change where appropriate and recommending actions to resolve problems and review practise.
- Providing and improving services in line with Trust objectives and nationally agreed initiatives.
- To review and validate the groups data quality regularly to ensure compliance with Trust and local policies and standard operating procedures.
- Identifying and developing improvement plans with clinical and operational leads.
- Representing the specialities in appropriate quality forums.
- Undertaking relevant project work as directed, including obtaining information from the Internet, collation, manipulation and reporting of data in order to produce reports and spreadsheets.
- Utilising relevant Trust IT systems, as determined by the role, ensuring all relevant patient data is collected and input accurately in line with Trust guidelines. These systems may include iPM, CRRS, Opera, etc.
Administrative Tasks:
- To support with effective functioning of Quality Improvement and Patient Safety (QIPS) meetings and ensuring the appropriate Trust templates for agenda, minutes and action plans are used.
- Providing administrative support for meetings as and when appropriate.
- Facilitating meetings including preparing documentation, collecting data, coordinating and attending meetings.
- Adhering to Trust wide standard operating procedures and policies developed for processes as well as devising, documenting and managing new policies and processes.
- Managing and prioritising work in line with agreed schedules and in accordance with the Sub-Groups professional standards.
- Keeping a well-managed and organised system in place for all administrative tasks. This can include meeting minutes, meeting agendas, action logs, action trackers and reports.
Data and Quality Management:
- Managing data quality by supporting each speciality with clinical guidelines, mortality reviews, clinical and national audits, e discharges, e results, and patient information leaflets. This includes keeping a track of all data and ensuring that each speciality is aware of any data due for review and ensuring that, where appropriate, each speciality has necessary administrative support with tasks involved for data to be in date. Ensuring that all data is reviewed, corrected and recorded in Trust approved templates and all necessary paperwork is sent to appropriate teams to action.
- Facilitating the creation and maintaining of multiple databases and external systems, including Amplitude, NICOR, Shunt Registry, and NNAP and monitoring performance with these, working collaboratively with the specialties to ensure accurate completion.
- Collating data for the QIPS meeting presentation as per speciality requirements. This can include data from Datix (incident, actions, risk register reports, legal claims, complaints, PALS, and compliments), data regarding clinical effectiveness (clinical guidelines, mortality reviews, audits as well as reports on e-results and e-discharges), and patient experience (patient information leaflets, friends and family tests (FFT)) as well as any speciality specific reports
- Utilising Datix to support teams with: Risk management, incident investigation and closure, SIG actions facilitation and updating/closure, complaints reviews, report designing and analysis.
For further details of the role please see the attached job description.
The above duties and responsibilities are intended to represent current priorities and are not meant to be an exhaustive list. The post holder may from time to time be asked to undertake other reasonable duties and responsibilities. Any changes will be made in discussion with the post holder according to service needs.
Job description
Job responsibilities
Key aspects:
- To ensure an effective internal governance framework and communication system within the group
- To ensure standards for clinical data and quality metrics within the group are met.
- To continually contribute to the groups patient and business improvement agendas.
- Provide support for specialities and governance leads to drive the quality agenda and ensure improvement in performance across all of the Trusts quality metrics.
This will require:
- Being proactive, adaptive, and responsive to each specialitys requirements and needs.
- Building up effective relationships with individuals within the group.
- Participating in regular meetings within the Quality and Data team, and wider meetings for the specialties and Group to achieve the objectives set for the post.
- Developing and maintaining data/information systems and processes to enable the specialities to monitor and measure its performances.
- Provision of high quality project, service and administrative support including information, analysis and report writing.
- Sharing of ideas for potential service improvement by identifying areas for change where appropriate and recommending actions to resolve problems and review practise.
- Providing and improving services in line with Trust objectives and nationally agreed initiatives.
- To review and validate the groups data quality regularly to ensure compliance with Trust and local policies and standard operating procedures.
- Identifying and developing improvement plans with clinical and operational leads.
- Representing the specialities in appropriate quality forums.
- Undertaking relevant project work as directed, including obtaining information from the Internet, collation, manipulation and reporting of data in order to produce reports and spreadsheets.
- Utilising relevant Trust IT systems, as determined by the role, ensuring all relevant patient data is collected and input accurately in line with Trust guidelines. These systems may include iPM, CRRS, Opera, etc.
Administrative Tasks:
- To support with effective functioning of Quality Improvement and Patient Safety (QIPS) meetings and ensuring the appropriate Trust templates for agenda, minutes and action plans are used.
- Providing administrative support for meetings as and when appropriate.
- Facilitating meetings including preparing documentation, collecting data, coordinating and attending meetings.
- Adhering to Trust wide standard operating procedures and policies developed for processes as well as devising, documenting and managing new policies and processes.
- Managing and prioritising work in line with agreed schedules and in accordance with the Sub-Groups professional standards.
- Keeping a well-managed and organised system in place for all administrative tasks. This can include meeting minutes, meeting agendas, action logs, action trackers and reports.
Data and Quality Management:
- Managing data quality by supporting each speciality with clinical guidelines, mortality reviews, clinical and national audits, e discharges, e results, and patient information leaflets. This includes keeping a track of all data and ensuring that each speciality is aware of any data due for review and ensuring that, where appropriate, each speciality has necessary administrative support with tasks involved for data to be in date. Ensuring that all data is reviewed, corrected and recorded in Trust approved templates and all necessary paperwork is sent to appropriate teams to action.
- Facilitating the creation and maintaining of multiple databases and external systems, including Amplitude, NICOR, Shunt Registry, and NNAP and monitoring performance with these, working collaboratively with the specialties to ensure accurate completion.
- Collating data for the QIPS meeting presentation as per speciality requirements. This can include data from Datix (incident, actions, risk register reports, legal claims, complaints, PALS, and compliments), data regarding clinical effectiveness (clinical guidelines, mortality reviews, audits as well as reports on e-results and e-discharges), and patient experience (patient information leaflets, friends and family tests (FFT)) as well as any speciality specific reports
- Utilising Datix to support teams with: Risk management, incident investigation and closure, SIG actions facilitation and updating/closure, complaints reviews, report designing and analysis.
For further details of the role please see the attached job description.
The above duties and responsibilities are intended to represent current priorities and are not meant to be an exhaustive list. The post holder may from time to time be asked to undertake other reasonable duties and responsibilities. Any changes will be made in discussion with the post holder according to service needs.
Person Specification
Qualifications
Essential
Desirable
Experience
Essential
Desirable
Knowledge
Essential
Skills
Essential
Desirable
Person Specification
Qualifications
Essential
Desirable
Experience
Essential
Desirable
Knowledge
Essential
Skills
Essential
Desirable
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
