Job summary
This post will be a key member of the Medical Education team and will be based in the Clinical Sciences Building. They will provide a diverse and innovative range of support, on all AV and related ICT systems applications and other necessary equipment, to aid learning, teaching, and administration.
The post holder will provide operational management of the technical aspects of the educational spaces in CSB and the rest of UHCW. The post holder will be responsible for ensuring that all technical support calls are responded to effectively and efficiently. This involves the investigation and analysis of technical problems, troubleshooting and providing helpdesk services across a broad range of technical platforms. Ensuring all the technical support services and solutions provided comply with UHCW's system and security strategies and with local and national security policies
The post holder will be responsible for the provision and expert advice, instruction and technical support to internal and external customers/users relating to the audio-visual and teleconferencing service. This will also include the installation, commissioning, and relocation of new technical equipment in line with advances in technology.
The post holder will be responsible for the day to day management of the ICT and audio-visual services in the CBS and other educational settings throughout UHCW.
The post holder will provide a bespoke AV service to UHCW's Board of Directors as required.
Main duties of the job
o To act with minimal supervision and have lead responsibility for the day-to-day provision of IT support and advice to end users, as well as the deployment of IT hardware and software.o To have lead responsibility for adequate provision and regular maintenance of equipment and supplies in line with requirements of the customers/users.o The post holder will be responsible for taking a lead in investigating, analysing and resolving technical issues relating to equipment.o To maintain call logs to be able to provide performance logs which can be measured against service level agreement terms and conditionso To ensure that the teaching rooms meet the standards set by the Education policies.o To develop new knowledge and competences in line with departmental requirements.o To ensure all activities are carried out within a quality framework and meet regulatory requirements.o To produce technical material (e.g. graphics, PowerPoint slides and promotional material).o To produce instructional material for the safe and proper use of ICT and AV equipment.o To produce video and sound recording/editing. Install and operate video camera recording equipment. Specialise in the use of Adobe Premiere and other video editing programs; to transfer media from one source to another according to the customer specification as well as providing advice on transferring video and sound.
*** Please be advised that interviews are proposed for 1st August 2024 ***
About us
University Hospitals Coventry and Warwickshire NHS Trust, rated as good by the Care Quality Commission, is one of the largest teaching Trusts in the UK.
We are extremely proud of our employees across our hospital sites, with high quality patient care at the heart of everything we do.
Boasting some of the most modern facilities in Western Europe, the Trust is renowned for being at the forefront of research and innovation as part of its blossoming reputation as a worldwide leader in healthcare.
We are proud to be recognised as a Pathway to Excellence designated organisation - please click the link for further details about this prestigious award. Pathway To Excellence - University Hospitals Coventry & Warwickshire (uhcw.nhs.uk)
By joining our exciting journey, you will form part of a passionate, talented team and will be able to access a wide range of learning and development opportunities. There has never been a better time to join our team.
The Trust is committed to building an organisation that makes full use of the talents, skills, experience, and different perspectives available in our diverse society. We want everyone to feel they are respected, valued, can achieve their potential and receive the most appropriate and relevant care. We will create an environment where the equality and human rights principles of fairness, respect, equality, dignity and autonomy are promoted and are part of the organisation's core values.
Job description
Job responsibilities
To be responsible for and carry out the following range of tasks unsupervised:
Set up and support the operation of ICT audio-visual equipment and systems.
Install, setup, test and maintain AV and ICT equipment including PCs and peripherals. Including the installation of software, hardware, and upgrades.
Have specialist knowledge of video conferencing systems, setting up running and developing the video conference system, including logging usage, maintenance and liaising with other sites we wish to conference with.
Diagnose problems on audio visual equipment and ICT systems, and either carry out repairs or take appropriate action to resolve the problem.
Implement audio visual equipment and ICT systems policies as directed.
Provide training to customers/users to ensure that their events and meetings run smoothly.
Monitor any loan equipment ensuring equipment is returned on time and checked appropriately.
Monitor stock levels and provide maintenance and support of electronic equipment.
Ensure that all ICT and audio-visual equipment requested by the customer/user is available as requested on the day. This may include working out of hours, early mornings, during the evenings and at weekends.
Liaise with external contractors/suppliers for dealing with fault diagnosis and fixes. Identify and suggest ICT and AV equipment solutions.
Have lead responsibility for the planning of all video conferencing equipment and links required with other NHS and educational establishments, locally, regionally and nationally.
Have the ability to communicate effectively to both technical and non-technical audiences
Have an enhanced level of communication and people skills with the ability to utilise empathy and listening skills.
Provide verbal and written reports identifying all progress in relation to project plans plus communicate any known problems or issues.
Liaise UHCW ICT Dept support and/or development teams obtaining advice and/or providing solutions on complex technical issues.
Discuss requirements, communicate available options, estimate time-scales and prepare cost models to meet end-user expectations and contribute to building a professional impression of the organisation.
Obtain and analyse information from both business and clinical end-users relating to complicated or complex technical/system problems and deliver feedback to resolve issues.
Ensure all data protection, Caldicott principles, Freedom of information, Trust policies and procedures are followed when accessing or communicating sensitive information.
For further details of the job role please see attached job description.
Job description
Job responsibilities
To be responsible for and carry out the following range of tasks unsupervised:
Set up and support the operation of ICT audio-visual equipment and systems.
Install, setup, test and maintain AV and ICT equipment including PCs and peripherals. Including the installation of software, hardware, and upgrades.
Have specialist knowledge of video conferencing systems, setting up running and developing the video conference system, including logging usage, maintenance and liaising with other sites we wish to conference with.
Diagnose problems on audio visual equipment and ICT systems, and either carry out repairs or take appropriate action to resolve the problem.
Implement audio visual equipment and ICT systems policies as directed.
Provide training to customers/users to ensure that their events and meetings run smoothly.
Monitor any loan equipment ensuring equipment is returned on time and checked appropriately.
Monitor stock levels and provide maintenance and support of electronic equipment.
Ensure that all ICT and audio-visual equipment requested by the customer/user is available as requested on the day. This may include working out of hours, early mornings, during the evenings and at weekends.
Liaise with external contractors/suppliers for dealing with fault diagnosis and fixes. Identify and suggest ICT and AV equipment solutions.
Have lead responsibility for the planning of all video conferencing equipment and links required with other NHS and educational establishments, locally, regionally and nationally.
Have the ability to communicate effectively to both technical and non-technical audiences
Have an enhanced level of communication and people skills with the ability to utilise empathy and listening skills.
Provide verbal and written reports identifying all progress in relation to project plans plus communicate any known problems or issues.
Liaise UHCW ICT Dept support and/or development teams obtaining advice and/or providing solutions on complex technical issues.
Discuss requirements, communicate available options, estimate time-scales and prepare cost models to meet end-user expectations and contribute to building a professional impression of the organisation.
Obtain and analyse information from both business and clinical end-users relating to complicated or complex technical/system problems and deliver feedback to resolve issues.
Ensure all data protection, Caldicott principles, Freedom of information, Trust policies and procedures are followed when accessing or communicating sensitive information.
For further details of the job role please see attached job description.
Person Specification
Qualifications
Essential
Desirable
Experience
Essential
Desirable
Knowledge
Essential
Desirable
Skills
Essential
Person Specification
Qualifications
Essential
Desirable
Experience
Essential
Desirable
Knowledge
Essential
Desirable
Skills
Essential
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
University Hospitals Coventry and Warwickshire NHS Trust
Address
University Hospitals Coventry & Warwickshire
Clifford Bridge Road
Coventry
CV2 2DX
Employer's website
https://www.jobsatuhcw.co.uk (Opens in a new tab)
